The title of my review says it all. My recent stay at this Marriot chain reminded me why I'd not chosen a Marriott for my travels in a very long time. I'd made a reservation for a King room for one night for my husband & myself with a request for an early check-in. Usual check-in is 3 PM; we arrived at 2 PM after a long, hot car trip--merely an hour earlier. 3 young women were at the main desk--2 of them apparently being "trained" by a young woman wearing glasses. (I note that detail merely because I neglected to get her name.) She was curt & told me no rooms were ready but would be in "about 20 minutes". I'd booked with a AAA rate & asked if she needed to see my membership card, since my reservation said I needed to present it. Her reply "yeah, I guess, if you want to show me". She looked at it & said, "OK, I guess you're good with it 'til November"----this with a very smart-alec tone. The other 2 young women looked embarrassed at this point. My husband & I sat in the lobby for over an 1 hour waiting for a room. It was now past the 3 PM check-in. Nothing else was said to us during our wait until finally one of the nicer young women addressed me by name & said our room should be ready in just a few moments. I entered our room to find 2 Queen beds instead of a King. Entered the bathroom to find several very long dark hairs all over the floor---I'm not talking 1 or 2--these were very noticeable. Yes, I definitely should have called the desk at this point & demanded a clean, King room, but we are elderly & were exhausted at this point. I turned down my bed later that night to find that the "duvet" was badly torn along the top hem--just another "plus". At breakfast the next morning, the few tables in the lobby were occupied by what appeared to be business people, so we returned to the room to wait. I had an "express" check-out, so I simply left the key cards in the room after breakfast & didn't register my complaints with the desk. Again...my fault but I was pressed for time at this point. I understand that the business traveler is the bread & butter of this hotel because of its location. However, I pay for my room the same as they do. So, I'll stick with the Hiltons.
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- Also Known As:
- Springhill Suites Vancouver Columbia Tech Hotel Vancouver