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“An iffy place, a good manager, & one angry reviewer”

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Residence Inn Fort Smith
Ranked #13 of 22 Hotels in Fort Smith
West, Texas
Level 4 Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“An iffy place, a good manager, & one angry reviewer”
Reviewed 12 April 2012

The angry reviewer being me - this is an update to a previous review that I wrote while exhausted, sleepless, and wheezing. I should know better. It bears mentioning that the reason I was sleepless & wheezing were due to deficiencies at the hotel, but even so that didn't justify an angry review. An honest one? yes. An angry one? no.

We were all miserable, and we still had a lousy night's stay, still took a while to recover, and I'm not in a hurry to go back. But after talking to the manager (Gail), I do believe that this was just a bad night and that guests can count on Marriott service here. While the property isn't the best, management does truly care about their guests, and my 'stain on the brand' comment was uncalled for. I'm sorry about that.

The new carpet/solvent/industrial glue fumes were thick & inescapable - and yes, we should have just slept in the car - but I was exhausted and had already sunk the cash on the room. Most places I've been change out the carpet in phases to avoid this exact situation.

The night clerk was confused and confusing about the rates & rooms available (may have been the fumes). I called the desk to see if we could switch to a different room, different part of the hotel, anything.
me: "what's your best rate on a two-bedroom?"
night clerk: "oh, you know, whatever the one-bedroom rate is, times two"
... wow, really?

After a brief check of the wallet, I figured 'don't care, must sleep' and called back to move rooms - no answer. Several tries and no one was at the desk - which is when I wrote my little review.

The few times I drifted off to sleep I was awakened shortly by either the alarmingly noisy HVAC, or later, a fleet of beeping dumptrucks emptying dumpsters under our window. The fold-out bed, while new, was too uncomfortable to sleep on. The only thing that worked well was the wifi.

Still, for all I know, this could well be the best place to stay in Ft. Smith.

Some nights, the cards are just stacked up against you and you're going to have a bad time. The next morning, Gail did what she could to make it right - the most important to me was that I could see she genuinely cares for her guests.

Room Tip: Day & evening staff are fine, night audit not so much - try to arrive before 9pm.
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  • Stayed March 2012, travelled with family
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Thank 0ceanView
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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143 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
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English first
Oklahoma City
Level 6 Contributor
94 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 21 February 2012

Good location, nice rooms, nice hotel employees (besides the one lady at the breakfast bar) We rented a one bedroom suite and got an upgrade to a two bedroom suite for free. The hotel has been remodeled, I wouldn't have guessed it was as old as it is without being told. We will stay again if we are ever in Fort Smith. THANK YOU!

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank MomOf2OKC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Falls Church, Virginia
Level 5 Contributor
58 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 19 February 2012

By far, one of the best that I have stayed in. Staff was very friendly and helpful. The breakfast and afternoon snacks were great. The room was great. Overall, far better than most Residence Inns.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 5 February 2012

Very comfortable night in 2-BR bsuite, 2 of us plus elderly dog. Clean, well-equipped, beds just fine, fireplace and dining area and kitchen great. Staff very helpful.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank mdegarmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gail K, Manager at Residence Inn Fort Smith, responded to this review, 10 February 2012
We are so glad to know that you enjoyed your stay at our property.

Gail Kilgore
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Longmont, CO
Level 5 Contributor
62 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 5 January 2012

We were ready for a nice night at our normally dependable Marriott stopover... little did we know we were in for a restless, uncomfortable night!!

The rooms are all being re-carpeted; this is great, yay for progress, but boy did it stink. The toxicity of the fumes were a problem for delicate lungs and skin alike, and frankly we would have looked elsewhere if we had been told this was going on! Apparently it is noted on their website, so kudos to them for that, but we were on the road and relying on the desk folks to let us know of anything of which we should be aware.

The carpet situation will resolve itself in time, but what won't is the small rooms. Rather than being worth of a 'suite' status, this is a regular sized room with a kitchen crammed in, and a door and wall by the bed. The result is nowhere to put the utility closet except - right in the bedroom, 8 feet from your head. It's loud to an extreme level, and either needs better insulation or some maintenance, because wow.

Then there was the foldout bed, meant to sleep my teenager; the stiff, new couch cushions were more comfortable than the sketchy-looking, thin "mattress" located in the foldout. Were I in charge, I would skip the foldout and get a nice comfy couch instead.

On the plus side, and the thing that saves this from a one-star review, is the fact that the day manager was considerate and understanding when confronted about the issues overnight and waived our room fees (the night manager was less than helpful, quoting us double-price for a larger room - in contrast with the quoted price on the phone - and generally being unsympathetic to our issues).

All in all, if you are a heavy sleeper with one bag, you'll do fine here - but give it a few months to let the fumes die down. And get a valid quote first, because prices may vary apparently!!

Room Tip: You might want to check in first about maintenance, and I would try to get a room on the side *not...
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  • Stayed January 2012, travelled with family
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank curegirl0421
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gail K, Manager at Residence Inn Fort Smith, responded to this review, 2 February 2012
I want to apologize once again for the problems encountered due to our renovation and I hope the fact that I waved the charges for your stay offered some compensation for an uncomfortable nights stay. I hope you will give us another opportunity and stay with us in the future.
Thank you,
Gail Kilgore- General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn Fort Smith

Property: Residence Inn Fort Smith
Address: 3005 S 74th St, Fort Smith, AR 72903-5089
Region: United States > Arkansas > Fort Smith
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Fort Smith
Price range (per night): ₹ 6,829 - ₹ 9,470
Hotel Class:3 star — Residence Inn Fort Smith 3*
Number of rooms: 78
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Also Known As:
Residence Inn Fort Smith Hotel Fort Smith
Fort Smith Residence Inn

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