The angry reviewer being me - this is an update to a previous review that I wrote while exhausted, sleepless, and wheezing. I should know better. It bears mentioning that the reason I was sleepless & wheezing were due to deficiencies at the hotel, but even so that didn't justify an angry review. An honest one? yes. An angry one? no.
We were all miserable, and we still had a lousy night's stay, still took a while to recover, and I'm not in a hurry to go back. But after talking to the manager (Gail), I do believe that this was just a bad night and that guests can count on Marriott service here. While the property isn't the best, management does truly care about their guests, and my 'stain on the brand' comment was uncalled for. I'm sorry about that.
The new carpet/solvent/industrial glue fumes were thick & inescapable - and yes, we should have just slept in the car - but I was exhausted and had already sunk the cash on the room. Most places I've been change out the carpet in phases to avoid this exact situation.
The night clerk was confused and confusing about the rates & rooms available (may have been the fumes). I called the desk to see if we could switch to a different room, different part of the hotel, anything.
me: "what's your best rate on a two-bedroom?"
night clerk: "oh, you know, whatever the one-bedroom rate is, times two"
... wow, really?
After a brief check of the wallet, I figured 'don't care, must sleep' and called back to move rooms - no answer. Several tries and no one was at the desk - which is when I wrote my little review.
The few times I drifted off to sleep I was awakened shortly by either the alarmingly noisy HVAC, or later, a fleet of beeping dumptrucks emptying dumpsters under our window. The fold-out bed, while new, was too uncomfortable to sleep on. The only thing that worked well was the wifi.
Still, for all I know, this could well be the best place to stay in Ft. Smith.
Some nights, the cards are just stacked up against you and you're going to have a bad time. The next morning, Gail did what she could to make it right - the most important to me was that I could see she genuinely cares for her guests.
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- Also Known As:
- Residence Inn Fort Smith Hotel Fort Smith
- Fort Smith Residence Inn