Made an advance reservation to stay at this hotel and disclosed that we were traveling with pets. It was noted in our reservation and was told there is a $20 pet fee. Because we failed to tell the clerk we had pets when we checked in, after we checked out, they tried to charge us a $150 fine for failure to tell them about the pets even though it was noted in our reservation. The experience to get this resolved was TERRIBLE to say the least! The hotel GM ended up refunding the $150, but charged $40 for 2 pets instead of the $20 that was disclosed by corporate. Will never stay at a Best Western again! We are going back to LaQuinta!
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- Also Known As:
- Best Western Savannah Gateway Hotel Savannah
- Savannah Best Western