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“Won't stay here again!”

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Best Western Savannah Gateway
Ranked #57 of 115 Hotels in Savannah
Reviewed 30 July 2017

Made an advance reservation to stay at this hotel and disclosed that we were traveling with pets. It was noted in our reservation and was told there is a $20 pet fee. Because we failed to tell the clerk we had pets when we checked in, after we checked out, they tried to charge us a $150 fine for failure to tell them about the pets even though it was noted in our reservation. The experience to get this resolved was TERRIBLE to say the least! The hotel GM ended up refunding the $150, but charged $40 for 2 pets instead of the $20 that was disclosed by corporate. Will never stay at a Best Western again! We are going back to LaQuinta!

Room Tip: Ask for a room that has been remodeled!
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  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank KBDonnell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris P, Manager at Best Western Savannah Gateway, responded to this reviewResponded 31 July 2017

Dear KBDonnell
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. I would like to apologize misunderstanding charge. We hope to see you again soon!

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55 - 59 of 781 reviews

Reviewed 29 July 2017

Just stopped for one night as we were traveling. Great access to the highway, but not noisy. IHOP accross the street is 24 hr and Dennys is attached to the hotel. All rooms exit to outdoors, which is not my preference, but it was only for one night. Room needs updating, but was clean. Staff was friendly. Priced right for a quick overnight stay.

Room Tip: no elevators, may want 1st floor
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  • Stayed: July 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank 382kimberlyt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2017

We arrived late. Was on a girl's trip, so we had no destination in mind. This location was right off the expressway along with 6 other hotels. We were skeptical due to the price, but we decided on the hotel due to the looks of the ad. We checked out the lobby of two other hotels before deciding on this one. the lobby was inviting, the front desk clerk was overly friendly and welcoming, and the free HOT breakfast did not disappoint. Great value for the money. CONS: There were only 3 sets of towels and we had 2 adults and 2 kids. A double room should have 4 sets of towels.

  • Stayed: July 2017, travelled with friends
    • Value
    • Location
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Review collected in partnership with Best Western
Thank Genevieve P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2017

They tried to double charge us for stay, had to go down and show our receipt. Air conditioner and fridge was broke. Moved to a new room.. Air conditioner was leaking and the room smelled absolutely awful. Iron burnt hole in shirt.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Location
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Review collected in partnership with Best Western
Thank amberrX1554OC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris P, Manager at Best Western Savannah Gateway, responded to this reviewResponded 23 July 2017

Dear amberrX1554OC
Thank you for taking the time to review our hotel and for staying with us. It is unfortunate your stay was negatively impacted by the air condition you encountered. Please accept our sincere apologies for any inconvenience this may have caused you. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We have taken note of your valuable comments and will use these to monitor and improve the quality and services we offer to our guests

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Reviewed 20 July 2017

This was a very nice property overall! Staff was fantastic and everything was clean and comfortable! The pool was very clean and enjoyable. The breakfast was nice and offered waffles, fresh eggs and sausage among other things. I would highly recommend staying here. It was well worth what we paid. The only possible downside was that it was slightly outdated but this would only bother you if you were super super picky.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank amiew729
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Savannah Gateway

Address: 1 Gateway Blvd., Savannah, GA 31419 (Formerly BEST WESTERN Savannah Gateway)
Phone Number:
Region: United States > Georgia > Georgia Coast > Savannah
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Best Value Hotel in Savannah
Price Range: ₹ 3,938 - ₹ 7,036 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Savannah Gateway 2.5*
Number of rooms: 128
Reservation Options:
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Also Known As:
Best Western Savannah Gateway Hotel Savannah
Savannah Best Western

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