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Reviewed 21 November 2014

Great location in Baltimore. Close to Camden yards, inner harbor and the conference center. But be aware walls and doors are paper thin. You will hear a pin drop in your neighbors room. You will think the people walking by your room chatting are walking through your room. Lousy bar on the premises, it is need of a major overhaul - not Sheratonesque at all. There is a Morton in the hotel which some see as an added benefit. Staff is friendly and service oriented.

Room Tip: Pick the last room on the floor to avoid noise from people passing by in the corridor.
  • Stayed: November 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank Reslimpan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sjmb, Director of Sales at Sheraton Inner Harbor Hotel, responded to this reviewResponded 28 November 2014

Hello reslipman,

We appreciate your recent visit with us and thank you for sharing your experience here. We are glad that you found our team members to be helpful and friendly as well as noting our great location. We apologize that there were noisy neighbors here during your stay. We hope you will consider Starwood Hotels and resorts again soon

Warm Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2014

I'm sure land is expensive there, so the lobby is small (no restrooms!), and the rooms are not what you'd call generous (double beds, not queens), but the location is great whether you're going to a conference at the Convention Center or just sightseeing. The Orioles restaurant on the second floor is OK but overpriced (a cup of hot water and a tea bag costs $4.50 + tax + tip), but Mortons (ground floor) is wonderful. All the hotel staff were helpful, except the bartender who was apathetic and inaccurate and apparently hated his job. I expected more from a Sheraton.

  • Stayed: November 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank Penny S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sjmb, Director of Sales at Sheraton Inner Harbor Hotel, responded to this reviewResponded 28 November 2014

Hello Penny S,

We thank you for staying with us recently! We appreciate the overall nice comments on our team members and great location. We will address that bartender concern and appreciate you sharing that with us.

We do hope that you will stay with us again soon.

Warm Regards

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Reviewed 19 November 2014

Everyone from front door to front desk were absolutely wonderful and helpful. I really never experienced service like the service we received at the Sheraton Inner Harbor. The accommodations were also great. Beds were extremely comfortable and the temperature of the room was never a problem. I only wish we had the time to extended our visit. My wife and I were celebrating our birthdays. This was truly a great stay. Thank you.

Room Tip: Please stay on the harbor side of the hotel.
  • Stayed: November 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank albert d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sjmb, Director of Sales at Sheraton Inner Harbor Hotel, responded to this reviewResponded 28 November 2014

Hi Albert D!

We thank you for the five star review and sharing it here! We are very pleased that you found our team to be very helpful and friendly and that you enjoyed the Sheraton Sweet Sleeper!

We do hope to welcome you back soon!

Warm Regards

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Reviewed 19 November 2014

the hotel was well equipped for the recent conference I attended. The guest room was on the small side, but that is what we get when we travel east. Smaller rooms? I do not understand that relationship. Service was very good, I found all staff to be warm and friendly except the bartender...maybe I caught him on a bad day, but come on, for a $7.00 bottle of beer and a $3.00 tip you could smile. The conference food was fine, it was after all, a conference. Location is great and I would vacation at this location given the proximity to Camden, Ravens Football, the Inner Harbor and the Pratt Street Ale House

Stayed: November 2014, travelled on business
1  Thank WayneSouthDakota
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sjmb, Director of Sales at Sheraton Inner Harbor Hotel, responded to this reviewResponded 28 November 2014

Hello WayneSouthDakota,

We thank you for staying with us recently and sharing your experiences here. We appreciate your kind mention on our location and conference facilities. We do apologize that our bartender was not as friendly as he should be and will address that. We do look forward to welcoming you back soon!

Warm Regards

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Reviewed 15 November 2014

This is a good hotel. However, I had several points of concern. Firstly, the pool is so small it is a joke. Also, I was disappointed about the green option. I thought this meant that just the linens were not exchanged, but this resulted in no housekeeping at all, and things like the plastic bag in the ice bucket were not replaced. Finally, as I was checking out, there was a very upset client who had just had his laptop stolen from a table within steps of the front desk.

  • Stayed: November 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank jnyyz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sjmb, Director of Sales at Sheraton Inner Harbor Hotel, responded to this reviewResponded 26 November 2014

Hello jnyyz,

Thank you for sharing your recent stay details here. We are pleased that your overall stay was great and we apologize that our wading pool and green program did not meet your expectations. The pool is small and we do not attempt to hide that fact. The green program that we utilize is a Starwood corporate program that we follow as does every other Starwood Hotel and Resort. We will share your concerns with Starwood on the program. The computer that you refer to was actually a power cord that a guest had misplaced and was looking for.

We hope that you will consider Starwood Hotels and Resorts again soon

Warm Regards

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