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Doubletree Inn at The Colonnade
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Reviews (1,127)
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All reviewsjohns hopkins universitydouble treewarm cookiesacross the streetfront deskbaltimore museum of artan upgradeconvenient locationhotel staffwonderful hotelself parkinghotel restaurantvisit baltimoreper daycrab cakescampuslobby
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947 - 952 of 1,127 reviews
Reviewed 12 February 2012

First, I'd like to say that the staff at the front desk, the valet parking, in the dining room and at the bar were lovely and responsive.

The first problem was that my 2 daughters and I used a LOT of our Hilton points to stay in what was called the Presidential Suite. We were then assigned to the Family Suite which was different (though probably larger than) the Presidential but we wanted to be in the same room and there were two bedrooms, While theTV in the living room worked, the TV in each bedroom did not so the promise of 3 TVs's was not met. When I tried to call the front desk from my bed, the phone was disconnected from any outlet with no wire in sight.

Then I went to the well advertised fitness center where there was a dirty towel lying around and only one clean on left; where the elliptical machine shut down completely if you slowed or paused for one second....I literally had to Quick Start it about 10 times.

Even though the staff is lovely, they cannot create good customer feeling when what is promised is not delivered.

  • Stayed: February 2012, travelled with family
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2  Thank Martha C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 February 2012

A real find located directly across from the Johns Hopkins University campus. You would expect to pay much more for a hotel of this quality. Staff is friendly and helpful, from the front desk to the housekeeping staff. Our room was large and comfortable Toiletries are from Crabtree and Evelyn. We had asked for a blanket instead of a comforter when we made our reservations, and it was already made up on the bed when we checked in. We had a tasty and generous brunch at the club like atmosphere Alizee hotel restaurant. We'll stay there again whenever we visit Baltimore.

  • Stayed: February 2012
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1  Thank Maconnais
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 February 2012

Two blocks from the hand center. Great place. Clean, easy to get to. great service. Would stay here again.

  • Stayed: February 2012, travelled on business
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Thank Ting B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 February 2012

Johns Hopkins University invited a guest to one of our seminars. When our guest became ill overnight, the Inn at The Colonnade did everything imaginable to make this guests' stay as pleasant as possible given the circumstances. Chasity Michailov was outstanding! We tip our hat to you Chasity! Top notch service and people and I recommend this hotel to everyone!

  • Stayed: February 2012, travelled on business
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Thank brogo413
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 February 2012

My husband and I recently stayed at the Colonnade and we had a wonderful experience there. The room was very nice and spacious and looked like it had been recently renovated. The hotel was also very clean and maintained well. The staff couldn't have been friendlier or more helpful. The location was also very convenient and close to many attractions. The hotel restaurant was also excellent and the food was wonderful. We enjoyed our stay and would definitely return.

  • Stayed: January 2012, travelled as a couple
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Thank Sherisiple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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