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“Great service” 5 of 5 bubbles
Review of Hilton Baltimore

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Hilton Baltimore
Ranked #30 of 66 Hotels in Baltimore
Certificate of Excellence
Maryland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great service”
5 of 5 bubbles Reviewed 28 April 2012

We recently stayed at this hotel the night before a very special occasion (I had my US citizenship ceremony next morning). The front office manager had found out about it (I suspect my friend called ahead), so we had a bottle of wine and chocolates in the room when we arrived, and the greatest view of the Inner Harbor. We frequently stay at Hilton hotels, but this time we couldn't have wished for a better night. The staff was very friendly, including the lobby bar and restaurant. All areas are very clean and I'd go back there just to work out at the hotel gym again - one can't get a better view than this, overlooking the Orioles baseball stadium.
Special thanks to FO manager John Gilligan!

  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank vikingirl07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,359 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (542)
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Columbus
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 26 April 2012

We went to see an Orioles game and this is the place to stay! The bar was packed before the game, and the location gives you walking access to any place in the Inner Harbor. We have stayed here before and will again.

Room Tip: A room facing the ballpark is awesome!
See more room tips
  • Stayed April 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank senatormorris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
new jersey
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 24 April 2012

Great hotel for visiting the inner harbor and baseball games. Paid a little extra to have a room overlooking the stadium. What a treat. Short walk (10-15 minutes) to the inner harbor. 1/2 a block to the stadium. All hotel employees were attentive and nice. Will definitely use this hotel next time we are in Baltimore.

  • Stayed April 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Dee223322
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YulioB, Manager at Hilton Baltimore, responded to this review, 25 April 2012
Dear Valued Guest,

Thank you for providing us with your feedback through Trip Advisor. We are glad to know that your enjoyed your stay with us. We would like to thank you for acknowledging the friendliness of our team members as well. All of us work hard and we consistently go the extra mile to ensure our guests’ satisfaction.

Thanks once again and we look forward to welcoming you back to the Hilton Baltimore.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed 23 April 2012

I was under the impression that a Hilton hotel was a moderate to high end chain hotel (depending on location)., but my experience at the Baltimore Hilton on Pratt Street ended up being an expensive, scary, no frills, waste of money. It was a very windy day in February when I visited the Baltimore Hilton, but there is no excuse except shoddy workmanship for the building to sway as much as it did. I not only got dizzy as I stepped off the elevator on my 9th floor room location, but I was awoken in the middle of the night from the movement. I was literally frightened for my life as I expected the building to collapse. For the little amount of sleep I did get, the bed was not only lumpy, but it bowed in the middle. The pillows were either hard as lead, or too soft to matter. There was no concierge on duty on either the Friday or Saturday that I was there and I ended up speaking with the hotel reservation receptionist to ask for a breakfast location. She recommended the restaurant connected to the hotel, and once there, I stood for no less than 5 minutes waiting for someone - anyone - to come by and either seat, or at least greet us. No one ever showed, so we walked out. There were only a few patrons seated at 9:30am, so being overworked was not the reason for their absence. We eventually made our way to Panera down the street near the wharf. Garage parking at the hotel was astronomical in cost, and unless you had plans to be at the convention center during your whole visit in Baltimore, the Hilton is an out of the way location for anything else. In sum my experience at this property was, not only scary, but uncomfortable and disappointing. I would not return.

  • Stayed February 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank pixann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YulioB, Manager at Hilton Baltimore, responded to this review, 25 April 2012
Dear Valued Guest,

Thank you for sharing your Hilton Baltimore experience on TripAdvisor.

We have shared your comments with our team and we apologize that you experience some opportunities during your recent stay. It is unfortunate that your experienced was not comparable to the many that were here during your visit as we have received many positive compliments from guests over the time period of your visit.

The Hilton Baltimore is new hotel and also the only hotel connected by an enclosed, temperature controlled sky bridge to the Baltimore Convention Center, and we do hosts several City wide conventions. We are also glad that of our location, which is very convenient to Oriole Park at Camden Yards, 1st Mariner Arena, the Light Rail - serving Thurgood Marshall/BWI Airport, M&T Bank (Home of the Baltimore Ravens), University of Maryland Medical Center as well as many other attractions, businesses and nightlife in Baltimore, allows families to choose the Hilton Baltimore as a destination for fund and relaxation as well.


Thank you again for your feedback and we have send you a separate communication and look forward to discussing your stay in further detail if the opportunity allows itself.

Hilton Baltimore
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Tennessee
Level Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 23 April 2012

The Hilton has the convention market cornered in Baltimore since it is connected to the convention center and walking distance from the Inner Harbor. The rooms are large and comfortable. If you are a baseball fan, their neighbor is Camden Yards. With the exception of it's next door Diamonds Tavern, Hilton gets it right with this property.

Room Tip: Pay the extra if you want to see baseball from the upper floors. Otherwise, take whatever room you...
See more room tips
  • Stayed April 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Liberty1070
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YulioB, Manager at Hilton Baltimore, responded to this review, 25 April 2012
Dear Valued Guest,

Thank you for sharing your experience at the Hilton Baltimore on TripAdvisor.

We appreciate that you, along with many others, have recognized our new hotel and convenient location. Thank you again for your review and we look forward to welcoming you back to the Hilton Baltimore.

Regards,

Hilton Baltimore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Baltimore

Property: Hilton Baltimore
Address: 401 West Pratt St, Baltimore, MD 21201-1629
Phone Number:
Region: United States > Maryland > Baltimore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Baltimore
#24 Business Hotel in Baltimore
#26 Romantic Hotel in Baltimore
#29 Family Hotel in Baltimore
Price range (per night): ₹ 11,176 - ₹ 25,425
Hotel Class:4 star — Hilton Baltimore 4*
Number of rooms: 757
Reservation Options:
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Also Known As:
Hilton Baltimore Hotel Baltimore
Hilton Hotel Baltimore
Baltimore Hilton Hotel

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