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Hilton Baltimore
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All reviewsthe executive loungediamond tavernconvention centercamden yardsballpark viewinner harboracross the streetlobby barwatch the gameball parkbaseball fanbaseball stadiumroom serviceexercise roomfree internetlight railfront desk staff
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Reviewed 23 April 2012

We stayed there a few months ago for one night and liked the hotel. It is clean, staff are friendly and some rooms look right into the ball park. We watched the Orioles game from the balcony by the gym on the night we were there.

The hotel is just a short walk to the pier /wharf area where there are lots of restaurants etc.

We arrive late in the evening and was not able to check out the areas near the hotel except the waterfront. We will stay at Hilton again if we go there next time as we like the location.

  • Stayed: October 2011, travelled with family
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1  Thank AlleyOopDinosaur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YulioB, Manager at Hilton Baltimore, responded to this reviewResponded 25 April 2012

Dear Valued Guest,

Thank you for providing us with your feedback through Trip Advisor. We are glad to know that you enjoyed your accommodations with us and have a wonderful time watching a baseball game from our outdoor patio. Thanks once again and we look forward to welcoming you back to the Hilton Baltimore.

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Reviewed 23 April 2012

Rooms are spacious, and very clean staff upon check in seemed agitated and rush you through I chalked it up to her having a bad day but I deducted a star because of that. Its walking distance to the Inner Harbor and plenty of places to eat close by. The staff at the lounge were SUPERB friendly, get the nachos more than enough for 2!! Downside tiny bathtub feel crowded showering, restaurant service was non existent, a very frazzled waiter asked if we had been taken care of when we said no he acted as though we were annoying him, waited over 20 minuted for our drinks. Appetizers, food and drinks came at once, the bus girl took our rollls that we were still eating crab cakes were under cooked and when the waiter got the manager for us the waiter was standing next to the manager and he kept asking how our service was i pretty much said it was non existent and we just could not make the manager understand how horrible our service and food were. They did not charge us for the iced tea (old and cloudy tasted horrible) OR the crab cakes but the entire experience left a horrible taste in our mouths both figuratively and literally. I would stay at the Hilton Baltimore but not eat in the resteraunt.

  • Stayed: April 2012, travelled on business
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1  Thank Ksaymansky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YulioB, Manager at Hilton Baltimore, responded to this reviewResponded 25 April 2012

Thank you very much for taking the time to provide us with your feedback.

We appreciate your comments and we are sorry for the arrival process and understand you experienced some challenges with the restaurant service as well. We are glad to hear though that these bumps in the road did not affect the remainder of your stay with us and that you wish to return. We would love to have you back and for the opportunitty to show you the level of service that our team is capable of delivering and exceed your expectations. Please let us know when you are planning your next visit with us.

We thank you once again for your feedback and look forward to welcoming you back.

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Reviewed 23 April 2012

I spent 4 nights at this hotel attending a conference. The staff was professional and accommodating. The concierge desk (Jennifer) was very helpful in our attempt to locate a missing item used during the conference. The location was perfect, only a few blocks from Inner Harbor.

Enjoyed the breakfast buffet at the Diamond Tavern; a wide variety of food including the omelet station.

If visiting the Baltimore area in the future I wouldn't hesitate to stay again.

  • Stayed: April 2012, travelled on business
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Thank chill993
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YulioB, Manager at Hilton Baltimore, responded to this reviewResponded 25 April 2012

Dear Valued Guest,

Thank you for sharing your Hilton Baltimore experience on TripAdvisor.

Thank you for the positive comments regarding your experience. We are glad that you had the opportunity to meet some of our great team members, including Jennifer. We appreciate you sharing her professionalism and friendliness; and we will made sure to recognize her for that. We have a wonderful staff at Hilton Baltimore that strives to create positive guest experiences.

We hope to welcome you back in the near future.

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Reviewed 20 April 2012

Had a wonderful stay in a nice room at the Hilton Baltimore. It's close to many restaurants and not too far of a walk from the pier/wharf area. Front desk staff were very friendly. Disappointments: Lobby bar too expensive. Could not get a late checkout (only needed 1 hour). But most disappointing was the air conditioning. This was even after engineering checked it. So sleeping was not an option in a warm room. That may be preferred by others, but not me. By the way, even the engineering staff were friendly. They leave you a chocolate hammer for contacting them!! So, customer attention A+....air conditioning--C-

  • Stayed: April 2012, travelled on business
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Thank TravelPansy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YulioB, Manager at Hilton Baltimore, responded to this reviewResponded 24 April 2012

We are delighted to read your review about your recent stay at Hilton Baltimore. The details are so very important to making a visit to a hotel fantastic and we will most certainly use your feedback. We do appreciate our team “customer attention A+” which is extremely important being in the hospitality industry and we do apologize for the inconveniences with the air conditioning during your stay.

Thank you again and we hope to welcome you back to Hilton Baltimore in the near future to experience another great stay!

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Reviewed 19 April 2012

I stayed here on a Saturday night before the Twins played the Orioles. You couldn't ask for a better pre-game experience. The pool, gym, and patio overlook the park and all were very well kept. All the bars are close and you actually feel safe (rarity in Baltimore).

  • Stayed: April 2012, travelled with friends
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1  Thank TheNad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YulioB, Manager at Hilton Baltimore, responded to this reviewResponded 20 April 2012

Dear Valued Guest,

Thank you for providing us with your feedback through Trip Advisor. We are glad to know that your room accommodations were satisfactory and you had the opportunity to enjoy our pool and the awesome views from our patio area. All of us work hard and we consistently go the extra mile to ensure our guests’ satisfaction. We appreciate your positive comments.

Thanks once again and we look forward to welcoming you back to the Hilton Baltimore.

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