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“Great comes with a price”
4 of 5 bubbles Review of Hilton Baltimore

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Hilton Baltimore
Ranked #30 of 66 Hotels in Baltimore
Certificate of Excellence
Tennessee
Level Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Great comes with a price”
4 of 5 bubbles Reviewed 23 April 2012

The Hilton has the convention market cornered in Baltimore since it is connected to the convention center and walking distance from the Inner Harbor. The rooms are large and comfortable. If you are a baseball fan, their neighbor is Camden Yards. With the exception of it's next door Diamonds Tavern, Hilton gets it right with this property.

Room Tip: Pay the extra if you want to see baseball from the upper floors. Otherwise, take whatever room you...
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  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Liberty1070
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YulioB, Manager at Hilton Baltimore, responded to this review, 25 April 2012
Dear Valued Guest,

Thank you for sharing your experience at the Hilton Baltimore on TripAdvisor.

We appreciate that you, along with many others, have recognized our new hotel and convenient location. Thank you again for your review and we look forward to welcoming you back to the Hilton Baltimore.

Regards,

Hilton Baltimore
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (552)
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English first
North America
Level Contributor
58 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 23 April 2012

We stayed there a few months ago for one night and liked the hotel. It is clean, staff are friendly and some rooms look right into the ball park. We watched the Orioles game from the balcony by the gym on the night we were there.

The hotel is just a short walk to the pier /wharf area where there are lots of restaurants etc.

We arrive late in the evening and was not able to check out the areas near the hotel except the waterfront. We will stay at Hilton again if we go there next time as we like the location.

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AlleyOopDinosaur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YulioB, Manager at Hilton Baltimore, responded to this review, 25 April 2012
Dear Valued Guest,

Thank you for providing us with your feedback through Trip Advisor. We are glad to know that you enjoyed your accommodations with us and have a wonderful time watching a baseball game from our outdoor patio. Thanks once again and we look forward to welcoming you back to the Hilton Baltimore.
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Carnegie, Pennsylvania
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 23 April 2012

Rooms are spacious, and very clean staff upon check in seemed agitated and rush you through I chalked it up to her having a bad day but I deducted a star because of that. Its walking distance to the Inner Harbor and plenty of places to eat close by. The staff at the lounge were SUPERB friendly, get the nachos more than enough for 2!! Downside tiny bathtub feel crowded showering, restaurant service was non existent, a very frazzled waiter asked if we had been taken care of when we said no he acted as though we were annoying him, waited over 20 minuted for our drinks. Appetizers, food and drinks came at once, the bus girl took our rollls that we were still eating crab cakes were under cooked and when the waiter got the manager for us the waiter was standing next to the manager and he kept asking how our service was i pretty much said it was non existent and we just could not make the manager understand how horrible our service and food were. They did not charge us for the iced tea (old and cloudy tasted horrible) OR the crab cakes but the entire experience left a horrible taste in our mouths both figuratively and literally. I would stay at the Hilton Baltimore but not eat in the resteraunt.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ksaymansky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YulioB, Manager at Hilton Baltimore, responded to this review, 25 April 2012
Thank you very much for taking the time to provide us with your feedback.

We appreciate your comments and we are sorry for the arrival process and understand you experienced some challenges with the restaurant service as well. We are glad to hear though that these bumps in the road did not affect the remainder of your stay with us and that you wish to return. We would love to have you back and for the opportunitty to show you the level of service that our team is capable of delivering and exceed your expectations. Please let us know when you are planning your next visit with us.

We thank you once again for your feedback and look forward to welcoming you back.
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Level Contributor
85 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 23 April 2012

I spent 4 nights at this hotel attending a conference. The staff was professional and accommodating. The concierge desk (Jennifer) was very helpful in our attempt to locate a missing item used during the conference. The location was perfect, only a few blocks from Inner Harbor.

Enjoyed the breakfast buffet at the Diamond Tavern; a wide variety of food including the omelet station.

If visiting the Baltimore area in the future I wouldn't hesitate to stay again.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chill993
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YulioB, Manager at Hilton Baltimore, responded to this review, 25 April 2012
Dear Valued Guest,

Thank you for sharing your Hilton Baltimore experience on TripAdvisor.

Thank you for the positive comments regarding your experience. We are glad that you had the opportunity to meet some of our great team members, including Jennifer. We appreciate you sharing her professionalism and friendliness; and we will made sure to recognize her for that. We have a wonderful staff at Hilton Baltimore that strives to create positive guest experiences.

We hope to welcome you back in the near future.
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Saint Louis, Missouri
Level Contributor
175 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 bubbles Reviewed 20 April 2012

Had a wonderful stay in a nice room at the Hilton Baltimore. It's close to many restaurants and not too far of a walk from the pier/wharf area. Front desk staff were very friendly. Disappointments: Lobby bar too expensive. Could not get a late checkout (only needed 1 hour). But most disappointing was the air conditioning. This was even after engineering checked it. So sleeping was not an option in a warm room. That may be preferred by others, but not me. By the way, even the engineering staff were friendly. They leave you a chocolate hammer for contacting them!! So, customer attention A+....air conditioning--C-

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelPansy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YulioB, Manager at Hilton Baltimore, responded to this review, 24 April 2012
We are delighted to read your review about your recent stay at Hilton Baltimore. The details are so very important to making a visit to a hotel fantastic and we will most certainly use your feedback. We do appreciate our team “customer attention A+” which is extremely important being in the hospitality industry and we do apologize for the inconveniences with the air conditioning during your stay.

Thank you again and we hope to welcome you back to Hilton Baltimore in the near future to experience another great stay!
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Additional Information about Hilton Baltimore

Property: Hilton Baltimore
Address: 401 West Pratt St, Baltimore, MD 21201-1629
Phone Number:
Region: United States > Maryland > Baltimore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Baltimore
#24 Business Hotel in Baltimore
#26 Romantic Hotel in Baltimore
#29 Family Hotel in Baltimore
Price range (per night): ₹ 11,108 - ₹ 22,794
Hotel Class:4 star — Hilton Baltimore 4*
Number of rooms: 757
Reservation Options:
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Also Known As:
Hilton Baltimore Hotel Baltimore
Hilton Hotel Baltimore
Baltimore Hilton Hotel

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