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“A mostly sleepless night”

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Holiday Inn Express Hotel & Suites Jacksonville South
Ranked #41 of 134 Hotels in Jacksonville
Certificate of Excellence
Reviewed 13 October 2011

This hotel seemed very nice but we had some issues we didn't expect. The blankets across the foot of the beds had not been laundered recently...one had sticky stuff like grape jam on it, the other had a crusty white substance on it. There were spots on the carpet. The beds were so-so for comfort. Nice widescreen tv, microwave & fridge.

But the biggest problem was the very thin walls of our room. We went to bed at 11pm, and shortly after began hours of cycling between sleep and being wakened. We heard our next door neighbor come into her room...she had several people join her and they talked and laughed until about 3am....after her company left she got a phone call at 3:45am which we clearly heard her side of. Don't get me wrong, a hotel guest should be able to entertain friends and make phone calls...I just don't want to have to hear these activities in the middle of the night. When the a/c was running we couldn't hear them, but when it shut off we could hear everything. There was no way to keep the a/c fan running which would have allowed us to sleep instead of waking & sleeping most of the night, and we had it set as cold as we could stand to keep it running as much as possible. This problem is a defect in construction; the rooms need to be soundproofed.

The breakfast was good, at least, and the front desk staff friendly. However, I would not stay here again.

  • Stayed: October 2011, travelled with family
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Thank pkbw59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiinaK, General Manager at Holiday Inn Express Hotel & Suites Jacksonville South, responded to this reviewResponded 25 October 2011

Thank you for taking the time to write about your experience. We are truly sorry to hear that it was not completely satisfactory and would love to correct our mistakes. I have talked to the housekeeping department regarding the cleanliness of the decorative blankets and we have gotten all the carpets cleaned again professionally as we do twice a year.
We have checked all of the entrance doors to assure they have the soundproof strip on them.
I am glad you did get to enjoy breakfast.
As I said earlier I am sorry about you experience with us. I hope you will still stay with Holiday Inn Brand in the future.

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152 - 156 of 272 reviews

Reviewed 10 September 2011

We had been driving for 12 hours and decided to check into the Holiday Inn Express in Jacksonville, FL. It turned out to be a great choice. The rooms were both affordable and comfortable. After a 12 hour drive, nothing is better than a nice shower and good night's sleep. The breakfast buffet was delicious and I would highly recommend the cinnamon rolls!

  • Stayed: August 2011, travelled with family
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1  Thank RUBUMN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2011

Sheila and Edward were both amazingly wonderful with how they took care of us with the Hotel's shuttle service. They were both so very friendly and just amazing employees there.

Speaking of which, every employ there seems to work so hard as they don't just handle one job but multiple ones. VERY hard working people.

  • Stayed: August 2011, travelled with family
    • Value
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Thank Rachien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2011

The resturant was excellant. Plenty of food. The bathroom in the suite was not vey clean.

  • Stayed: July 2011, travelled with family
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Thank kris_asper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiinaK, General Manager at Holiday Inn Express Hotel & Suites Jacksonville South, responded to this reviewResponded 31 August 2011

Thank you for your comments regarding your stay at our hotel.

Our housekeeping department and myself have reviewed your comments and we are re-training our housekeepers to ensure a more detail cleaning of the bathrooms is completed.

Again, please accept our sincere apologies. We hope you will continue to use Holiday Inn Express as your lodging of choice, and look forward to welcoming you back in an effort to provide you the level of service you expect and deserve from us.

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Reviewed 11 August 2011

I could not leave a bad comment on any part of our stay! Everyone was so nice! Our room was kept in great shape for us too! This place was so clean!

  • Stayed: August 2011, travelled with family
    • Value
    • Sleep Quality
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Thank bestmpm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Jacksonville South

Address: 4675 Salisbury Rd, Jacksonville, FL 32256-6129
Phone Number:
Region: United States > Florida > Jacksonville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#24 Business Hotel in Jacksonville
#29 Romantic Hotel in Jacksonville
Price Range: ₹ 8,105 - ₹ 11,232 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Jacksonville South 2.5*
Number of rooms: 88
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Jacksonville-South is an award wining hotel located off I-95 at exit 344 (J. Turner Butler BLVD) in South Jacksonville. We are the closest Holiday Inn Express Hotel to downtown Jacksonville. Our 100 % non smoking hotel is ideal for business or pleasure, as we provide what is important; comfort and fashionable furnishings. if you are here for business, this hotel is located within close proximity to companies such as Merrill Lynch, Bank of America, Citigroup, Blue Cross & Blue Shield and Mayo Clinic. If you are here for pleasure, visit the beaches, the City of Jacksonville, watch the Jacksonville Jaguars play at Alltel Stadium, go shopping at St. Johns Town Center Mall or visit one of our many universities like Jacksonville University, Edward Waters College, or the University of North Florida. Our beautiful hotel and suites feature complimentary high speed wireless Internet access, a deluxe continental breakfast, enjoy a workout in our fitness center on a treadmill, life cycle, stair stepper or weight station. We have a USA Today newspaper available to you every weekday. Enjoy our freshly baked Otis Spunkmeyer cookies in the evening. The best way to unwind is to simply relax in our outdoor pool. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Jacksonville South
Holiday Inn Express Jacksonville
Jacksonville Holiday Inn
Holiday Inn Jacksonville

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