We are home based travel agents and booked this hotel for a group that were going on a cruise out of Jacksonville. We had 61 rooms the night before the cruise and we advised the hotel that some of them would be driving and coming in early. It was a disaster getting everyone checked in because the hotel was totally unprepared for a large group. Some of our people waited 2-3 hours for a room to be ready. No one welcomed us or said they were glad we were there.
The staff was not friendly to a large group. The hotel was adequate and clean and the staff in the breakfast room were very friendly and helpful.
We were assured that they could handle a large group and arrange for transportation to the cruise port. We had 120 plus people to be transported to the cruise port. The hotel arranged transportation through a taxi service and we were taken over in taxis two or four at a time. The taxis would come in and call out names and if no one answered, they would just leave. The same back to the hotel after the cruise. We have had large groups before and the hotels always had buses for transportation.
The property was adequate, but we would not advise taking a group.
- Official Description (provided by the hotel):
- Come and see our Fairfield Inn and Suites by Marriott, conveniently located by the Jacksonville Airport. Allow us to introduce you to our professional staff who will greet you with a friendly smile and a warm welcome. Our hotel has a bright and vibrant atmosphere complemented by a full hot breakfast buffet, complementary wifi, a fitness center, outdoor pool and sunny patio to help make your stay the best value Marriott has to offer. We look forward to serving you. ... more less
- Reservation Options:
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- Also Known As:
- Fairfield Inn Jacksonville Airport Hotel Jacksonville
- Fairfield Jacksonville
- Jacksonville Fairfield Inn