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All reviews evening reception front desk made to order omelets indoor pool hot tub complimentary breakfast enjoyed my stay family reunion the breakfast area the staff was great business trip fitness center easy access atrium lana hurricane interstate
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Reviewed 6 September 2018

Not like the other Embassy Suites I have stayed at specifically in Deerfield, Illinois. The Jackdonville location was just not on the par of what I expect from Embassy. One of the beds looked slepy in and not changed. Asked for it to be fixed stil didn’t look right. Manager chastising an employee me while I was waiting for help from this employee who was really doing a good job. Had to wait a long time for their complimentary shuttle service to be picked up at movie theater. Honesty would have been nice. Room could have been cleaner especially dust and vacuuming. Breakfast was fine. Most staff nice.

Stayed: July 2018, travelled with family
1  Thank jpWorldTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denise-HiltonHelp, on behalf of management at Embassy Suites by Hilton Jacksonville Baymeadows, responded to this reviewResponded 4 weeks ago

Dear jpWorldTraveler,

Thank you for sharing feedback on your recent stay with us. We are glad you chose our hotel during your stay in the area, and we apologize for the problems you encountered with your bed and the wait for shuttle service. We have addressed these issues with our team, and assure you that if you give us another opportunity, we won't let you down again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2018

It was a nice stay. The location is good (we try to be away from business district, but easy to access to the freeways). the parking lot is huge, even though during the time we stayed, hotel had events going on, we didn't have to fight for the parking spots. Breakfast was decent, simple and clean. The lobby was bright and relaxing, we were able to bring the baby to hang out in the lobby since she just started to walk. It was wonderful say. Thanks for Embassy Suites Jacksonville Baymeadows.

  • Stayed: August 2018, travelled with family
    • Value
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Review collected in partnership with Embassy Suites Hotels
1  Thank Timothy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2018 via mobile

Stayed here over the long weekend. Nice exercise room with 3 treadmills, 2 ellipticals, a bicycle and weights. Fantastic breakfast buffet with fast made-to-order omelettes included. But what caught my attention was the staff, all very friendly and attentive, even with massive crowds from what appeared to be a soccer tournament group staying there. Good staff likes this means good leadership management. Thanks for the great stay.

Stayed: September 2018, travelled with family
Thank chrisayers327
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2018

We had a great experience at the Embassy Suites in Jacksonville. We were there for 3 days for a family function. The hotel was great. Very clean and the service was great. Staff went out of there way to make sure we had a great time. Would definitely stay at Embassy Suites again.

  • Stayed: September 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Carlo D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2018

We stayed as part of a very large group booking so got a discounted rate, even at that it was still over priced, we could not use the indoor pool as the water looked ‘murky”. The suite itself was average sized, but not well maintained. Dripping bath tap, lamp not working, stained sofa. The bedroom appears to have no A/C vent so you need to leave the door between the bedroom and living area open or it gets to hit, this defeats the purpose when you want to put the kids to bed whilst you stay up to watch tv. The A/C is also very noisy. There is a 2hr reception between 5.30pm - 7.30pm, you get “free” wine, beer, cheap spirits and some snacks. It will is not free though as I would be certain this is part of the reason the room rates are so inflated.

Room Tip: Try another hotel!
Stayed: September 2018, travelled with friends
Thank KazzyDD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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