The rooms seems old, the hotel could be better if renewed. The rooms are big enough but in a old style. The restaurant is good and they can make late service if asked so. A little bit far from the downtownMore
- Free Wifi
- Free Parking
The rooms seems old, the hotel could be better if renewed. The rooms are big enough but in a old style. The restaurant is good and they can make late service if asked so. A little bit far from the downtownMoreShow less
As General Manager of the property, I want to apologize first and foremost for us dropping the ball during your resent at our property. We take pride in ourselves in providing the best possible lodging experience one could have while traveling and we failed you. I am going to take forward this to the appropriate team members & manager to make sure this was just and isolated incident. If there is anything I can do on my have feel free to contact me at the hotel at anytime and it would be my pleasure to assist you. Once again I do apologize on behalf of the hotel.
Fairfield Inn & Suites Jacksonville West
Stayed over while visiting friends& family in the area. The staff was excellent, friendly and customer centric. The room was comfortable and clean. It was also conveniently located near I-10 and I- 295.
There is also a Cracker Barrel nearby which serves breakfast and other great fixings.
We are delighted to know that your stay with us was great. Customers like yourself make our jobs worth wild. We appreciate the comment and are looking forward to accommodating your travel needs in the future
Modern clean Fairfield Inn. Good workout room. Not a bad location with some stores nearby. Staff was ok. Breakfast was ok but probably below Marriott standards in my opinion. Had to ask for plates. Nearly out of hot food at 8:00?
Thank you for staying with us, we hope meet exceeded your expectations and provided you with a great place to stay.
Here's a couple of surprises, one of the elevators smelled awful like someone had left spilled milk until it curdled. The bottom of the steam plates for the breakfast bar were coated with slime (see the picture I took), the toaster was broken only toasting on one side (pic), the a/c in the room was broken and spit out cool but humid air, my clothes were damp in the morning. The morning room service failed to leave new soap, shampoo or new coffee supplies but they sure took my tip that was left on the pillow. A very heavy front desk person in a chair was wheeling herself around belting out the song "I am beautiful in every way" while guests were trying to eat breakfast. Other that that, could not wait to leave this place.
Wonderful stay and a courteous staff made my stay a great one. Thank you for the great service. I only wish the WiFi was better. It was not reliable or fast enough to use for video streaming in the room I stayed in.
One behalf of myself as the General Manager and the staff we are delighted to hear yhat your stay with us was well worth it, We look forward to seeing you again on your next visit to the Jacksonville area. Feel free to contact us in the future so can accomodate your lodging needs again.
Fairfield Inn & Suites by Marriott
Stopped after long day on the road. Close to Cracker Barrell. Clean room. Decent breakfast in morning. Bananas were too green to eat. Also would be nice to have rasin brand as cereal choice. Good coffee.
Dear Mr. Sanpat24
We do apologize the inconvenience that you encountered with your stay here with us, I want to truly apologize for this and want to let you know that as the General Manager I take your comment very serious. I would like to extend my hand out to you and let you know that if there is anything that I can do please feel free to contact me at 904.693.4400