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FourPoints.com
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Reviewed 26 January 2017 via mobile

This hotel is very rundown. Our group had many complaints about the condition of the rooms.
The lobby area was good for meeting with friends.
The location is good for visiting the college. But, when we asked for the shuttle service, we were denied that.

Date of stay: November 2016
Trip type: Travelled with friends
Thank Berni P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eric J, General Manager at Four Points by Sheraton Philadelphia Airport, responded to this reviewResponded 27 January 2017

Thank you for your feedback Berni. I do apologize that your stay wasn't as expected. The hotel did recently have a renovation that was completed in late 2015 / early 2016 that included wallpaper, beds, carpet and TVs. However, the hotel has several additional items that will be completed in 2017. In regards to the shuttle, the hotel does not run the vans, they are run out of the Sheraton Suites and vans run a continuous loop every 20 minutes to and from the airport. If the Sheraton Suites has a bellman on, they will take one of their vans to assist in taking guests to the local restaurant or a 1-2 mile radius. The staff will always call to see if they will accommodate guest requests, but its never a guarantee unfortunately.
Sincerely
Eric Jolikko
General Manager

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Reviewed 26 January 2017

This is our go to hotel when we fly out of the Philadelphia airport. The beds are very comfy, the restaurant is convenient and the staff is great. We have never had a problem with leaving our car there. The shuttles to and from the airport run every fifteen minutes and the drivers are always extremely courteous. When we returned on our last flight, we walked out to the street and the shuttle was already there. Awesome!! We will never drive from our home to the airport again. Thank you, Four Points for making out travels so much easier.

Date of stay: January 2017
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
Thank Debra D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eric J, General Manager at Four Points by Sheraton Philadelphia Airport, responded to this reviewResponded 26 January 2017

Thank you DStar7319 for the awesome feedback!
Warm regards
Eric Jolikko
General Manager

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Reviewed 22 January 2017 via mobile

Spent the evening at the bar. The food and service is amazing! David is by far one of the best bartenders on staff. He's friendly, knowledgeable, and very attentive. You need more bartenders like him!! 5 stars all the way!!!

Date of stay: January 2017
Trip type: Travelled on business
Thank Stefanie M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eric J, General Manager at Four Points by Sheraton Philadelphia Airport, responded to this reviewResponded 23 January 2017

Thank you Stefanie for the awesome feedback! We look forward to seeing you again in the future
Eric Jolikko
Genneral Manager

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Reviewed 11 January 2017 via mobile

I travel a lot, have tried a number of PHL airport hotels. I have concluded that PHL airport hotels work on the business model of, "People are forced to stay here so let's just overcharge them, provide scratchy tiny towels, feature 1980s bathrooms and see if we can get away with it." This Four Points seems to follow that model, so I will not be coming back.
I booked via a third party, but I don't think that should doom me to a junk room. I had 3 major complaints. The bathroom was so worn and 1980s looking, my husband said it looked like crew quarters on a fish boat. The chain pull on one of the 2 window shades would not go up more than 8" from the bottom windowsill, so I could not look out the window. I stood on a chair and tied the shade up to the top rod with the broken chain. But then...I learned the VERY LOUD room heater fan did not mean the heater worked. It didn't. So I needed the windowshare down to help keep out the 15-degree weather outside. The thermostat was set at 73 and the room temp was 63. We couldn't get the heater to do anything more than make NOISE so we turned off the heat. The ambient building heat brought the heat up to 66. So my husband and I decided to consider this night at Four Points like alpine camping out and piled on covers and snuggled. We discovered all these things at 10PM after a hard day's work, so we didn't complain until the next morning. We learned that our colleague on another floor had the same problem with his heat. So this suggests to me this wasn't an isolated room problem but a bigger problem-- with the quality of this hotel's management.
Anyway, we complained at check-out, and the apologetic front desk clerk gave us some extra Starwood points. I have always found the staff at these PHL hotels very friendly, nice. They try to please but they are working with out-of-date infrastructure, with somebody in charge making the decision that travelers who want to be by the airport will just have to endure the substandard hotel because so many near PHL are the same low quality. This is not the case for most other cities where I've stayed near the airport. So I'll keep looking for a hotel room near PHL priced under $250. Grrrr.

Date of stay: January 2017
Trip type: Travelled on business
1  Thank Bagan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eric J, General Manager at Four Points by Sheraton Philadelphia Airport, responded to this reviewResponded 11 January 2017

Thank you Bagan for your feedback, we do truly appreciate it. I do apologize that you had an issue with your guest room heat. Please know that the hotel is replacing many of these units this year but in reading your comments, it doesn't appear that you called your heat issue into the desk. The maintenance staff would have come up immediately and it typically takes a reset of the system to get them back up if/when this issue arises. I am glad to read that the front desk staff in the morning did address the issue with you.
Sincerely,
Eric Jolikko
General Manager

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Reviewed 30 December 2016 via mobile

We found ourselves unexpectedly staying at the airport until 6:00am due to a canceled international flight. We arrived at the Four Points and were greeted warmly by all the staff. They were very helpful in dealing with stranded, very tired travelers! The rooms are quite basic but we found ours clean and the mattress very comfortable. There is also a small gym, restaurant for breakfast, free wi-fi and a quick airport shuttle. What we found to be the best aspect of this hotel was the friendly, helpful staff. Of note, hotel slippers would have been a welcome addition.

Date of stay: December 2016
1  Thank 57SAM57
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eric J, General Manager at Four Points by Sheraton Philadelphia Airport, responded to this reviewResponded 30 December 2016

Thank you 57SAM57 for the nice review. I do hope that the rest of your travels were uncomplicated.
Happy New Year
Eric Jolikko
General Manager

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