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“Nice, Affordable, Perfectly Located, and Clean”

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Hilton Garden Inn Philadelphia Center City
Ranked #38 of 86 Hotels in Philadelphia
Newtown, Pennsylvania
Level Contributor
84 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Nice, Affordable, Perfectly Located, and Clean”
Reviewed 22 March 2012

The only reason I don't give this hotel 5/5 is that the parking situation is not ideal. They share a parking lot with the Philadelphia Convention Center so if you are staying in the hotel while a convention is going on, be prepared to wait in line for a long time to find a spot. My husband and I went for a night away (we live in PA), and spent a long time trying to get a parking spot. Part of me understands that's the nature of the beast, staying in a city. On the other hand, they could have reserved a certain floor of the garage for hotel guests (instead of having you pay the additional fee) and had additional access points so you don't have to sit in lines with convention traffic. No biggie though, just be warned!

Other than that, great location, great hotel, clean, courteous staff, nice hotel!

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennyxobu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Bloomington, Indiana
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 March 2012

At first, I thought nabbing a room at this Hilton on priceline was a dream. The hotel is perfectly located, cozy, and nice. The room comes equipped with a microwave, flat panel TV, and fridge. The city view is great. But that's where the fun stops.

I was here for 3 nights and could barely get any sleep. The rooms are poorly insulated, so I could hear all of the goings-on in the busy street below. Because the hotel is mere steps away from a major train station, the noise was disturbing. I had major business to do in the area, so I needed sleep (more than 4-5 hours, of course). For some reason, the hotel staff thought it'd be a brilliant idea to put a young, single female in a room that had an adjoining door to the room adjacent. The door, flimsy as it was, allowed for all of the minute noise to filter into my room (even something little as rustling papers!). I'm a heavy sleeper, in general. When I alerted the front desk about these issues, after the first night of almost no sleep, they simply sent up earplugs; I requested to be moved to another room, and they denied me. I also have severe mold allergies, and there were spots of red mold growing on the shower curtain. Did I mention the trash on the floor? Two crumpled water bottles lay in the corner, and the nightstand was full of dust.

In short: book elsewhere.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank weltwanderlust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIPhillyGM, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review, 9 April 2012
Dear weltwanderlust,

Thank you for the feedback regarding your most recent stay at our hotel.

I am so sorry you were disappointed in your stay with us. It is our goal to make sure you have the most exceptional guest experience possible. Please consider staying with us again. I am confident we can make your stay one of the best you’ve ever experienced.

Please think about giving us another try on your next visit to Philadelphia. We’d like another chance to dazzle you! If I can be of any further assistance, please feel free to contact me direct at the hotel and it will be my pleasure to assist you.


Sincerely,

Dan Williams
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago
Level Contributor
128 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 18 March 2012

I was in the city for business and the location of this hotel was great. It was within walking distance of many restaurants, shopping, etc. The rooms were decent, but a bit loud at night since it's a popular area. The hotel bar has a great view and all of the staff were extremely friendly. Overall, the hotel was okay for business, but I wouldn't stay here for personal travel.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mauionmymind08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIPhillyGM, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review, 9 April 2012
Dear mauionmymind08,

Thank you for the feedback you provided regarding your recent stay at the Hilton Garden Inn Philadelphia Center City. It was indeed our pleasure to host you and your satisfaction, feedback and business are very important to us.

We would love the opportunity to have you as our guest once again whether it would be for business or a pleasure trip to Philadelphia. Please give us an opportunity to show you the service and amenities that we are very proud of here.

Again, thank you for choosing the Hilton Garden Inn Philadelphia Center City. If I can be of any further assistance, please feel free to contact me direct at the hotel and it will be my pleasure to assist you. On behalf of the Hilton Garden Inn Philadelphia Center City family, we look forward to seeing you in the near future.


Sincerely,

Dan Williams
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hamburg, Germany
Level Contributor
316 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 16 March 2012 via mobile

Very well located, right by the conference center, and reading terminal, 7 minute walk from the Comcast building.
You can walk down Arch street down Ben Franklin to the water front passing the museum, aka the Rocky stairs.
Ok for a business trip, but would take a higher rated establishment for private travel.
Friendly staff though.

Stayed March 2012
Helpful?
2 Thank Moshe L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIPhillyGM, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review, 9 April 2012
Dear Moshe L,

Thank you for the feedback you provided regarding your recent stay at the Hilton Garden Inn Philadelphia Center City. It was indeed our pleasure to host you and your business is very important to us.

We would love the opportunity to have you as our guest once again. Please think about giving us another try on your next visit to Philadelphia. We’d like another chance to dazzle you!

Again, thank you for choosing the Hilton Garden Inn Philadelphia Center City. If I can be of any further assistance, please feel free to contact me direct at the hotel) and it will be my pleasure to assist you. On behalf of the Hilton Garden Inn Philadelphia Center City family, we look forward to seeing you in the near future.


Sincerely,

Dan Williams
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blowing Rock, North Carolina
2 reviews
Reviewed 16 March 2012

Wow, very impressed. First time staying at this hotel and first time ever creating a review. The Front Desk Team encouraged me to share my experience. Stayed at the hotel to see a recent concert and felt like I was royalty. Really enjoyed the comforts of our room, the breakfast experience, and location. When back in the area, will be sure to stay again and will be sure to recommend.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LuvSTL1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIPhillyGM, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review, 9 April 2012
Dear LuvSTL1978

Thank you for allowing us to host your recent stay at the Hilton Garden Inn Philadelphia Center City. It was indeed our pleasure to host you and your satisfaction, feedback and business are very important to us.

I want to thank you for the feedback you provided on this website regarding your experience at our hotel. As General Manager, your comments and feedback are very important to us as we use them to commend our associates that have gone above and beyond in providing exceptional service to our guests. The feedback also inspires the entire team to ensure that we exceed our guest’s expectations. I am very pleased that you enjoyed your stay with us and I have shared your review/comments with our entire hotel team.

Again, thank you for choosing the Hilton Garden Inn Philadelphia Center City. If I can be of any further assistance, please feel free to contact me direct at the hotel and it will be my pleasure to assist you. On behalf of the Hilton Garden Inn Philadelphia Center City family, we look forward to seeing you in the near future.


Sincerely,

Dan Williams
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Philadelphia Center City

Property: Hilton Garden Inn Philadelphia Center City
Address: 1100 Arch Street, Philadelphia, PA 19107-2376
Phone Number:
Region: United States > Pennsylvania > Philadelphia > City Center East
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Family Hotel in Philadelphia
#34 Business Hotel in Philadelphia
#37 Romantic Hotel in Philadelphia
Price range (per night): ₹ 9,033 - ₹ 23,229
Hotel Class:3 star — Hilton Garden Inn Philadelphia Center City 3*
Number of rooms: 279
Reservation Options:
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Also Known As:
Hilton Garden Inn Philadelphia Center City Hotel Philadelphia
Philadelphia Hilton Garden Inn
Hilton Philadelphia

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