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The Windsor Suites
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Reviews (1,546)
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825
494
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All reviewsfull kitchenirish pubrooftop poolwalk in closetfront desksmall kitchenfranklin instituteone bedroom suitemuseum districtcity hallwithin walking distancerocky stepssuburban stationlogan squarelocation is greatparking garagetwo double beds
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1,178 - 1,183 of 1,546 reviews
Reviewed 12 March 2012

a great suite hotel but they didn't listen to my request for a high balcony king suite but instead gave me a 2 bed 2 bath suite with no view

suite was great but as first trip to Philly would have liked a view

would stay again but would request balcony

price good for Philly

  • Stayed: March 2012
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1  Thank BRT K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWindsorMgtTeam, Director of Sales at The Windsor Suites, responded to this reviewResponded 20 March 2012

Dear Guest,
Thank you for your comments on your stay here at The Windsor Suites. We do try to accommodate all requests that we receive, but sometimes the volume of these requests exceed what we are physically able to grant. Apparently, your request was one of these and for that, we are sorry. We hope that this did not prevent you from enjoying your time in our great city. We would love to have you stay with us again, so please feel to reach out to us directly prior to your arrival, and I will personally attend to your request. Thank you for choosing The Windsor Suites!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2012

What a treat to have such a large room with kitchen! AND walk in closet. A wonderful place conveniently located. You be hard pressed to find this kind of space for such a great price. Went through booking.com and got a great rate, even though it was Flower Show week. Room and hall remind me of the Palmer House Hilton in Chicago, which I love.

  • Stayed: March 2012
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1  Thank Jodi D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWindsorMgtTeam, Director of Sales at The Windsor Suites, responded to this reviewResponded 20 March 2012

Dear Guest,
Thank you for your feedback on your stay here at The Windsor Suites. We are thrilled that you loved the size of our suite and the convenience of the full kitchen, as well as our location. I invite you to browse our website for great deals and specials with our best rates, or call us directly when you are planning your next visit to Philadelphia.
Thank you for choosing The Windsor Suites!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2012

Stayed here 3 nights for conference- can't beat location walling distance to SLA, fresh market, few restaurants, and Many museums!! Cons- dated, worn and not super clean. Had a 'smokey' & dirty catpet feeling.

  • Stayed: January 2012
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2  Thank teachersms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWindsorMgtTeam, Director of Sales at The Windsor Suites, responded to this reviewResponded 8 February 2012

Dear Guest,
Thank you for choosing The Windsor Suites for your recent stay in Philadelphia. We do appreciate your feedback. We have addressed your comments with our housekeeping department, so that the care of our rooms can be improved. We do apologise that it was not what you expected.
We are happy to let you know, however, that plans are currently being finalized for a complete upgrade of all our rooms. We do hope that you will give us another opportunity to accommodate you next time you visit Philadelphia. With our great location and fresh new rooms, we are confident that we will surpass your expectations.
Thank you again for choosing The Windsor Suites!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2012

We stayed here for a couple nights while seeing a concert in Philly. It's in a great location and there are great views from the balcony if you get a room high enough. The room came with a kitchenette and a full-sized fridge, which was nice. There was also a very large closet. There is a nice pool on the roof but get there early because the chairs get taken quickly. The restaurant in the hotel is really nice and the hotel is within walking distance of plenty of things to do. Only complaint is that I must have been there during a busy weekend, the front desk staff took a bit to check us in but were otherwise very competent. The hotel is also attached to a parking garage for parking.

  • Stayed: July 2011, travelled with friends
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2  Thank tripadv123_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWindsorMgtTeam, Director of Sales at The Windsor Suites, responded to this reviewResponded 8 February 2012

Dear Guest,
Thank you for choosing The Windsor Suites, and your thorough review of our hotel. Please accept our apologies for your delay at check-in. Though we aim to offer the best experience, unfortunately things do not go as smoothly as we would like sometimes.
We note that you enjoyed our views and amenities, as well as our rooftop pool. This is generally very popular amongst our guests, and we look forward to reopening it on or before Memorial Day.
Thank you again for taking the time to offer your feedback. We look forward to having you with us again the next time you are in Philadelphia.
The Windsor Suites

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Reviewed 29 January 2012

The Windsor Suites are really well located for Philadelphia visitors. The price is right. But as my mother told me, you get what you pay for. The room I was perfectly adequate. Bed was average. While the bathroom had been updated, the shower was really bad (tiny and low pressure). My colleague had a totally renovated room which was much nicer. Front desk folks are really nice. So, I'd probably stay here again because of the location and price, but I would insist on a totally renovated room. Don't forget your toothbrush either. They don't have them to give to you!

  • Stayed: January 2012, travelled on business
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1  Thank drmgeorge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWindsorMgtTeam, Director of Sales at The Windsor Suites, responded to this reviewResponded 8 February 2012

Dear Drmgeorge,
We do appreciate your comments, so thank youso much for taking the time to review your stay at our hotel. We are currently working on plans to upgrade all of our rooms, and we would love for you to experience this once that has been completed.
Our Guest Amenity Center offers a selection of sundry items, and we will ensure that such personal care items like a toothbrush will always be available.
Thank you again for staying with us.
The Windsor Suites.

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