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“Best bet in Philly!”
5 of 5 bubbles Review of Alexander Inn

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Alexander Inn
Ranked #8 of 85 Hotels in Philadelphia
Certificate of Excellence
Buffalo, New York
Level Contributor
52 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Best bet in Philly!”
5 of 5 bubbles Reviewed 27 March 2012

Location- amazing. Right in center city in a cute little neighborhood. You can walk to the historical district and the water or in the opposite direction to Rittenhouse Square.

Service- amazing. All of the staff so friendly and helpful. We arrived early in the morning and they had our room ready for us before noon. Held our bags that morning and also the next day after checking out.

Value- amazing. You can't beat $150/night in the middle of center city- most hotels are double that price. Free breakfast in the morning.

Rooms are not enormous, keep in mind it is a boutique hotel. We had a king bed an it wasn't cramped. Window looking right out onto 12th street.

Overall great experience!!

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BuffaloGal017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,297 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (224)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Falls Church, Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 26 March 2012

TripAdvisor guided us right once again! This 48-room property is an historic gem that has been lovingly renovated and maintained. Possibly the most comfortable bed we've had away from home (on a platform so just perfectly firm/supportive). Very friendly staff -- we will definitely be back!

Room Tip: Our room fronted on 12th street, and there was quite a bit of traffic noise. It didn't interfere...
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Colliesrock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lemoyne, Pennsylvania
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 24 March 2012

This is a great small boutique hotel. Beautifully furnished in a contemporary style. Staff is very friendly and helpful. Located in a nice residential neighborhood in easy walking distance to good restaurants and the theater. Across the street from an excellent wine and grazing bar.

Room Tip: Ask for a deluxe room. $149 vs $129 but has a nice seating area for 2 plus a desk.
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank geoffmcdowell519
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salem, Oregon
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
1 of 5 bubbles Reviewed 21 March 2012

Tried to book 10 rooms in September here starting last week; was advised by folks answering the phone that only the general manager, John Cochie, could accommodate such a request. After leaving two unreturned messages, I left a third asking for some of the alleged "customer service" Trip Advisor reviewers were gushing about. That message finally got a response; a very belligerent one. Mr. Cochie said he didn't want our family reunion business because he didn't "like my attitude." Apparently, seeking a return call passes for attitude in his play book. He made a feeble excuse for the first day he didn't call back; but ignored the other attempts to simply get information. I thought other travelers should be aware of his true contempt for customers, and preconcieved notions of his hotel guests.. Our family, spread across five states, reunites in a different Major League Baseball city annually to take in a ball game, visit the stadium and environs, and honor deceased parents. We leave behind footprints and happy hoteliers and restaurateurs. Beware before booking!

  • Stayed March 2012, travelled with family
    • Service
Helpful?
8 Thank CamCurrie11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jcochie, General Manager at Alexander Inn, responded to this review, 23 March 2012
I am truly sorry that I could not give this person the answers they were insistent on receiving.

This person's initial phone call came in late on a Saturday. I am off on Sundays and Mondays. On my return to work on Tuesday, I became involved in a video shoot of the Inn. I listened to this guest's two messages late on Tuesday. We are on the East Coast, she is on the West Coast. One of the messages was specific about how she could not talk from work; and that I would have a one-hour window of time to call her to discuss her request (7:00 AM West Coast time between her getting out of bed and her going to work).She wanted a group discounted rate; and also wanted to use her AAA card for all rooms being booked (although she would only be in one room and AAA benefits are non-transferable). She also indicated that this would be a family reunion.

I telephoned this person early on Wednesday and immediately apologized for not having returned her call the day prior due to the video shoot (my "feeble excuse").

I explained that the Alexander Inn specializes in individual leisure and business travel. Ours' is a small property that does not physically support "group" business, especially reunions because we do not offer suites, nor do we have public space in which to host hospitality rooms.

I tried to explain that over the weekends we serve upwards of 100 guests in our Breakfast Room which seats 26 persons. An appropriate turnover of tables is important to accommodate all everyone. I tried to explain that, in the past, reunion members would naturally sit while visiting those that do not see often, not relinquishing table space for hours on end.

Our Breakfast Room is simply not conducive to group activity, especially during breakfast hours.

These were not the responses she wanted to hear and unfortunately I had little choice but to say that there was not a desire to do business together.

I thank all guests and potential guests for their considerations of the Alexander Inn. I am proud of our staff's remarkable reputation for quality customer service; before arrival, during their stay, and after departure.

John Cochie
Innkeeper
Alexander Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Jersey
Level Contributor
354 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
4 of 5 bubbles Reviewed 20 March 2012

Ever in search of the perfect place to stay in Center City or Penn's Landing -- perfect meaning clean, well-located, and affordable -- I decided to try the Alexander Inn while traveling solo. My small single room (202) was perfectly clean and comfortable. The room lighting could be better: the overhead light didn't work, and the lamp on the headboard was too narrowly shaded to read in bed. Ended up having to leave on the bathroom light while reading.

Ventilation in this old building is not great. Guests seem to run the fan in their bathrooms for long periods of time, and the sound carries through the vents. When I woke up, my bathroom was steamed up. So were the room windows, which seem to be permanently locked. At checkout the desk person asked how my stay was. I said it was fine except for the funky ventilation and related noise. He just smiled.

Desk service was great, and the free breakfast buffet was quite adequate. Bottom line, I found the Alexander to be better than the various Philly B&B's I've tried (quirky, grumpy proprietors) and of course not as expensive as the chain lodgings. Not the Philly lodging of my dreams, but getting closer.

Room Tip: Bring a clip-on reading lamp if staying in room 202 (maybe the whole 02 line is single rooms).
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  • Stayed March 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jerseyjazz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Alexander Inn

Property: Alexander Inn
Address: 301 South 12th and Spruce Street, Philadelphia, PA 19107
Phone Number:
Region: United States > Pennsylvania > Philadelphia > City Center East
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
#1 Best Value Hotel in Philadelphia
#9 Romantic Hotel in Philadelphia
#15 Business Hotel in Philadelphia
#20 Family Hotel in Philadelphia
Price range (per night): ₹ 9,246 - ₹ 12,457
Hotel Class:2.5 star — Alexander Inn 2.5*
Number of rooms: 48
Official Description (provided by the hotel):
A charming boutique hotel with 48 designer rooms, private baths, Hi speed wireless internet, in-room safes, DirecTV with 8 complimentary movie channels, great artwork, breakfast buffet, fitness center, historic tours from our door, discounted indoor parking nearby, a friendly staff and reasonable and consistent rates from $125.00 ... more   less 
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Also Known As:
Alexander Hotel Philadelphia
Alexander Inn Philadelphia

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