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“Great Overall But Disappointed with Some Changes”

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The Logan Philadelphia, Curio Collection by Hilton
Ranked #21 of 85 Hotels in Philadelphia
Certificate of Excellence
GreenLeadersBronze level
Lancaster PA
Level Contributor
39 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
“Great Overall But Disappointed with Some Changes”
4 of 5 bubbles Reviewed 5 February 2012

Wife and I went for a weekend getaway from Lancaster. We always love to stay at the FS Philly and this was our 5th or 6th stay in the last 3-4 years. Check in, bell service, concierge (Patty) and service were all terrific. Dined at the Fountain Restaurant which was superb. Server Gabriel was terrific. Female maitre d was poorly dressed should have been wearing a suit or something more formal. Reception Blaire very charming and welcoming. Upgraded through AmEx to One Bedroom Suite whcih was spacious with nice Fountain view. We were very disappointed with some changes that are designed to make the bar and restaurant more casual. The bar has added two large TV's which are horrific. They have also discontinued the live piano in the evenings in the bar- another huge disappointment. It no longer feels like a FS in this room - just a Westin or Hyatt, what a shame. They did have a pianist on Saturday afternoon but only for an hour from 4-5 during tea. It now feels like just another hotel bar, not the classy, sophisticated room that is used to be. Spa treatments were nice. House car service was terrifc. Concierge Patty pulled off a miracle in getting us a reservation at Butcher & Singer Saturday night - it was booked until 10 but thanks to her, we had a prime seat at 7.30 and were treated special. They also missed a turn down. We will return because in our view, FS is in a class of its own, but we encourage management to bring back the pianist as it created an atmosphere of elegance that distinguished this location from other fine hotels in the city. However, attention to detail has slipped just a bit.

Room Tip: Fountain View however in winter the fountain is not running
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Thank timrobin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,657 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (299)
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English first
Oslo, Norway
1 review
4 of 5 bubbles Reviewed 1 February 2012

Awesome view of Logan Square from hotel window!!. Charming, very well-organised hotel. staffs are very professional , polite and friendly. The bed is soft, very clean, and the colors are nice. It is a cozy and well designed . Great location, high standards of services, worth it for the money. Memorable stay here. Highly recommended.

  • Stayed September 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joshuasperry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ekrem K, Manager at The Logan Philadelphia, Curio Collection by Hilton, responded to this review, 6 February 2012
Thank you for the great comments. We are glad to see that you had a great stay and looking forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newtown Square, Pennsylvania
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 1 February 2012

This is a Four Seasons - what else do I need to say. Service is excellent. I love the Swann Lounge where you are pampered without deserving it. Phildelphia is not a particularly beautiful place but this location is excellent, overlooking Logan Circle and the library with the museum and excellent restaurants all close by. This is a great hotel for a business meeting of any size. And really, you should include wi-fi in the price of the room these days.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Max827
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Haven, Connecticut
1 review
5 of 5 bubbles Reviewed 1 February 2012

I have stayed at this hotel a couple of times, the service from the entire staff was wonderful. The amenities in the rooms provide a welcoming atmosphere and the rooms are perfect. I found the staff extremely knowledgable with great recommendations for places to visit in the area and the location is perfect to be able to walk around. We also had breakfast in their restaurant, the food was delicious and the service was friendly and attentive.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jennifer j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Jersey
Level Contributor
115 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 31 January 2012

Had a good stay at the Four Seasons in Philly. I came down for the auto show and could walk to the convention center, its also within walking distance of several museums. The bar staff was knowledgeable and friendly making for a good night.

  • Stayed January 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gary W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Logan Philadelphia, Curio Collection by Hilton

Property: The Logan Philadelphia, Curio Collection by Hilton
Address: 1 Logan Sq, Philadelphia, PA 19103-6933 (Formerly Four Seasons Hotel Philadelphia)
Phone Number:
Region: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Philadelphia
#11 Luxury Hotel in Philadelphia
#11 Green Hotel in Philadelphia
#16 Romantic Hotel in Philadelphia
#17 Business Hotel in Philadelphia
#24 Family Hotel in Philadelphia
Price range (per night): ₹ 12,771 - ₹ 30,144
Hotel Class:4.5 star — The Logan Philadelphia, Curio Collection by Hilton 4.5*
Number of rooms: 391
Official Description (provided by the hotel):
The Logan is an independent hotel that blends sophistication with modern luxury. As Philadelphia's hotel we are a social hub in the heart of the cultural district, complete with outdoor living spaces and unique culinary experiences. We share the story of this great city through our inspired design features and locally curated art collection. Located on historic Logan Square, The Logan Hotel is within easy walking distance to Museums, galleries and the Franklin Institute. This modern luxury hotel features 391 guest rooms and suites, over 14,000 square feet of event space, full service Spa & Fitness, Urban Farmer Steakhouse, The Commons Lobby Bar and the city's biggest and best roof top bar, Assembly. ... more   less 
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Also Known As:
4 Seasons Hotel Philadelphia
Four Seasons Philadelphia
Philadelphia Four Seasons

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