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“Coffee service - Marilyn” 5 of 5 bubbles
Review of Sheraton Philadelphia Downtown Hotel

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Sheraton Philadelphia Downtown Hotel
Ranked #51 of 86 Hotels in Philadelphia
1 review
“Coffee service - Marilyn”
5 of 5 bubbles Reviewed 21 February 2012

I work close to the Sheraton and get my coffee at the Starbucks Kiosk in the Sheraton. Great coffee and Service with a smile. Thanks Marily for helping me start the day of right....

SQ

  • Stayed February 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RoryQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhilipMarcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review, 5 March 2012
Thank you for taking the time and posting your feedback. We will be sure to acknowledge Marilyn on her excellence of service. We thank you for your patronage.

Regards,
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2,354 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (436)
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English first
New York
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 21 February 2012

My husband and I brought our three kids for a quick visit to Philadelphia and we decided to stay at this Sheraton b/c the room could hold five and it was within walking distance to most of the sights we planned to see. For the price the hotel is a good choice. The building is no beauty but the kids loved the indoor pool and it was a five minute walk to Franklin Institute. We asked the concierge (Chris G.) for advice finding a place to eat and he went above and beyond helping us. Earlier in the day the concierge mapped out our walk and it was extremely useful.
The negatives were that the room was not ready on time. Also, the heating unit was oddly noisy and kept making banging sounds all night.

  • Stayed February 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank sd9999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhilipMarcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review, 5 March 2012
We thank you for staying with us. We will be sure to acknowledge the Concierge team on a job well done especially Chris. We hope you are your children had a great time visiting the local attractions. We look forward to your next stay with us.

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level Contributor
44 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 20 February 2012

At first glance, the hotel was exactly as I expected from my previous Sheraton visits - an attractive hotel with nice linens. A few minutes after getting into my room, though, I realized that this location was lacking in attention to detail. I realize that at $150 a night in a downtown hotel in a major city is a pretty nice bargain, even for Expedia, but I never expected to find RE-USED COFFEE STIRRERS in the cup by the coffee machine! (There were coffee grounds on the inside of the little plastic stirrer straws - I'm pretty 'eco-friendly' but this goes a little overboard in terms of recycling!) The bed was poorly made, and I fought with the sheets most of the night because the housekeeping staff apparently didn't know how to make 'hospital corners' when they use unfitted sheets for their beds. I hate feather or excessively soft pillows, and there were no readily available alternatives in the room. Fortunately, I have had pretty nice stays at other Sheraton hotels, and will continue to use them for my business travel.

  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank alexdavit3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhilipMarcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review, 5 March 2012
Thank you for your feedback. We apologize for the issues you encountered in your guestroom. This feedback you provided has been issued to the Director of Housekeeping so he can review it with his staff. Thank you for your continued patronage of the Sheraton brand.

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mountain Lakes, New Jersey
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 20 February 2012

When we checked in at 12:00 midnight, our room on the concierge level did not serve breakfast on weekends so they switched out rooms. My husband goes into another room and someone else was in that room. They gave us a different room by the elevator and we had to switch again. Before we finally got to our room, we we on our 4th room. I was not impressed by this hotel and would not stay here again. It is just average but the staff is very nice.

  • Stayed February 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Laker08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhilipMarcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review, 5 March 2012
We apologize for the inconvenience you encountered at check in. Our Club Lounge is open 7 days a week. If breakfast is not available in the Club Lounge we issue Breakfast Coupons to our Club level guests. We do have the Lounge stocked with snacks throughout the day. We hope one day you can give us another opportunity so we can show you how good we reallly are.

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California
Level Contributor
51 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed 18 February 2012

Solid middle of the road hotel, this Sheraton is probably the cheapest major chain in Center City, priced at around $125 per night. Gym and pool are a helpful amenity. Rooms are very average and not well let, and the lobby is weak. But for the price, not a bad option.

  • Stayed February 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Alex K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhilipMarcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review, 5 March 2012
Thank you for your feedback. We will be renovating our Hotel Lobby. We are looking to start the renovation process by the end of the year. We continue to make improvements such as our new Sheraton Fitness and Pool. we look forward to your next visit so you can experience our new look.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Philadelphia Downtown Hotel

Property: Sheraton Philadelphia Downtown Hotel
Address: 201 N 17th St, 17th & Race Streets, Philadelphia, PA 19103-1201
Phone Number:
Region: United States > Pennsylvania > Philadelphia > City Center West
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #51 of 86 Hotels in Philadelphia
Price range (per night): ₹ 7,011 - ₹ 18,377
Hotel Class:3.5 star — Sheraton Philadelphia Downtown Hotel 3.5*
Number of rooms: 757
Official Description (provided by the hotel):
Sheraton Philadelphia Downtown hotel is near the Franklin Institute, the Convention Center, and many corporations. We have 757 guest rooms, free wifi, and 38 meeting rooms/58,000 sq ft of event space ... more   less 
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Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton Hotel Philadelphia
Sheraton City Center Hotel
Philadelphia Sheraton

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