Just stayed in April 2012 and had an overall very positive stay. I was in one of the newly renovated rooms in the tower connected to the Convention Center, and it was absolutely huge - the room was bright, with floor-to-ceiling windows and very clean. The bell staff were very helpful and accommodating, and the person who helped me (I believe his name was Ira?) was cheerful, and clearly very proud of the facility: an excellent hotel ambassador for this property. And lastly, you can't beat the central location of the hotel.
I also felt that there were a couple of missed opportunities, which I would attribute to inadequate training:
"At Your Service" was responsible for taking room service orders. When asked if the egg white frittatta was served with cheese, the response was, "I think it comes with feta, or something like that?" (It came with no cheese.) Another operator at the same extension forwarded my call to the bell stand; when it rang back to At Your Service after a long period of ringing, unanswered, the operator kept re-directing the call to what was clearly an unattended bell stand. I understand it was a busy check out day, but at the same time, the operator could have picked up the call after the first ring-back and taken a message or offered something other than re-directing my call.
All in all, a solid convention hotel with no frills and some gaps that prevent it from becoming really excellent. I'd probably stay here for short-term business again, but never for a vacation or personal stay.
- Official Description (provided by the hotel):
- Adjacent to the Pennsylvania Convention Center and 8 blocks from Independence Hall, this Center City Philadelphia hotel is ideally located near dining, shopping, business, & cultural attractions. ... more less
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- Also Known As:
- Philadelphia Marriott Downtown Hotel Philadelphia
- Marriott Philadelphia