This was the worst place I have ever stayed! I got a smoking room and the smell mocked you over when you opened the door. Had to buy air fresher to get rid of smokey vomit smell. This place provides nothing to extended stay guests. Everything must be purchased separately. For example, dishes, coffee pot, linen service, and wifi.
Manager is not very pleasant and is condescending when you have an issue. Our TV didn't work, nor did our WiFi. I was handed a 1-800 number so a tech could walk me through the steps to connect the WiFi. Unfortunately, I am very computer literate, and did not need someone to show me or "walk me through" how to connect. I was told by the manager that nothing was wrong with her connection, then treated me like I was a 3 year old.
Very disappointing! I do not recommend this hotel to anyone! When I made an official complaint, the complaint was routed to the manager of the hotel I stayed at, and she contacted me. Not cool! Why would I want to speak to the person I am complainng about?? She was still condescending and did not take my complaint seriously. She kept interrupting me and not listening. Very poor people skills. I demanded to speak to an area manager and asked for that info which was not divulged to me. I am not done yet. We will see how this goes and if area manager contacts me. If not, corporate offices here I come!
- Official Description (provided by the hotel):
- WoodSpring Suites El Paso Airport is a new kind of extend-stay hotel. Our hotels are comfortable, our rooms are well-priced, and our customer service makes every guest feel welcome. Kitchens in every room. If you need a hotel for a few nights, a week, or longer - you'll save more money the longer you stay with us. Free wi-fi and access to guest laundry and vending help you relax while away from home. WoodSpring Suites. It's Simple. Done Better. Extended stay hotels are different in amenities from traditional hotels. - Daily housekeeping included in nightly rate. - Private bathroom in each suite (ADA and ADA w/ Roll-In shower available). - Guests can book by the night. Weekly and extended stay rates also available. ... more less
- Reservation Options:
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- Also Known As:
- Value Place Joe Battle Hotel El Paso