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“Nice hotel, well priced” 5 of 5 bubbles
Review of Crowne Plaza Little Rock

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Crowne Plaza Little Rock
Ranked #21 of 63 Hotels in Little Rock
Certificate of Excellence
Clearwater, Florida
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice hotel, well priced”
5 of 5 bubbles Reviewed 13 April 2012

We stayed here several years ago and loved it. The most comfortable bed ever! The price was right too. If you're going to Little rock stay here.

  • Stayed May 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Terry1023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BethBoyd, Director of Sales at Crowne Plaza Little Rock, responded to this review, 3 June 2012
Dear Terry 1023
Thanks so much for your review of Crowne Plaza Little Rock. We strive daily to exceed the expections of every guest. It's great to hear it from repeat guests like you! If there is ever anything we can do for you the next time you stay with us, don't hesitate to ask. Have a great summer!
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396 reviews from our community

Traveller rating
    198
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (93)
Date | Rating
  • English first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Edgewood, New Mexico
Level Contributor
206 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
3 of 5 bubbles Reviewed 12 March 2012

...but almost. I have never been in a hotel that the tub drained so poorly. It was sad. I told the desk clerk when I checked out, and she said she'd tell maintenance. I hope she does, but somehow I doubt it because I saw several reviews from years ago on TripAdvisor that referred to the same issue.

This hotel mentioned its "club floor" for Priority Members on its website. I am a Platinum Royal Ambassador who stays over 150 nights a year in hotels but even though my reservation was made several months out, they had no room for me on the club floor. I was however, given a room on the so-called quiet floor where "even the housekeeping doesn't go until after 10:00 AM." Wrong. Housekeeping was there every morning knocking on doors and vacuuming at 7:00 AM.

The room was typical of Crowne Plaza accommodations. Nothing special, but it seemed clean, had a comfortable bed and the internet access was not too slow. They also provided the typical amenities bag with earplugs.

I was given a key to the club floor, but the club lounge was so small that I couldn't get in on either night I stayed. I came to the conclusion that the club was so exclusive I just didn't have what it takes. It kind of reminded me of high school. But, unlike high school - I ended up in the bar. The bar staff were pleasant, the food and drinks were good.

This wasn’t my favorite Crowne Plaza, and I don’t know yet if I will try it again on my return to Little Rock. I’ll have to think about it.

  • Stayed September 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AnotherNiteOnTheRoad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Little Rock, responded to this review, 7 April 2012
AnotherNiteOnTheRoad,

Thank you for your review regarding your recent stay. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Ben J
IHG Care
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Memphis
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 5 March 2012

My husband and I had a wonderful say this weekend. We usually make about 2 to 3 trips to Little Rock a year & usually stay here. I am very selective about hotels. The renovations are very nice. The hotel was very clean. I was impressed that the housekeeping manager (I do not know if she was for the entire hotel or just that floor) inspected the housekeepers work & made them take notes. I was on the second floor. This was a very busy weekend, with the marathon being there & I still felt like we were special. We ordered room service on Saturday night & it was very good. The rest of the hotel staff was very nice! We tipped our bellman (who was new) & he stated you don't have to do that...but we did anyway; the great service was really appreciated.

The only thing I disliked was that the bottom sheet was obviously too small for the very comfortable king size bed; they kept coming off; but overall....thanks for a great weekend!

Room Tip: If you want to larger room...upgrade to the 5th floor.
See more room tips
  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank pookie1memphis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BethBoyd, Director of Sales at Crowne Plaza Little Rock, responded to this review, 3 June 2012
Dear pookie1memphis
Thank yo uso much for your review of Crowne Plaza Little Rock. We're so glad you wre pleased as we strive daily to exceed every guests' expectations. We look forward to serving you again in the very near future. Have a great summer.
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Mansfield, Texas
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 4 March 2012

Rooms were nice and fairly modern; nice bar (Rocks) and breakfast/meals area with buffet including made to order omelets. Was there for a convention and there is adequate space for a meeting. I was there on a Friday night and there was live entertainment.
Nice location; located next to P.F. Chang's, across the street from Khalil's Grill & Bar; near nice areas including shopping and a running/hiking trail running next to a river.

Room Tip: Try to get Club room on 5th floor
See more room tips
  • Stayed March 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Heath1995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BethBoyd, Director of Sales at Crowne Plaza Little Rock, responded to this review, 3 June 2012
Dear Health 1995
Thank you so much for your review of Crowne Plaza Little Rock. We're so glad you were pleased with your stay and with our facilities! We strive daily to exceed our guests' expectations! Please let us know if there's anything we can do for you the next time you stay with us. Have a great summer.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 26 February 2012

I did much research before settling on crowne plaza. I had narrowed it down between two hotels - embassy suites and the crowne. I read many reviews and even called the hotel three times before settling on the crowne. Once I determined that the amenities and cost were comparable if I stayed on the club floor at crowne, I chose the crowne.
I was a little disappointed with the cool "heated" pool, no hot tub, sheets too small for my bed- kept popping off mattress, missing robe, breakfast had to be eaten without a table and I had to ask someone for the salt and pepper from their table. The last straw for me was when I checked out I was charged almost 7 dollars for a drink In the "club" room I was led to believe was free except for the tip. ( which I paid) the club floor was $25 more. Why would ANYONE pay that much for a continental breakfast where you have no table and can PURCHASE a drink on your floor??? NO ONE let me know there was a drink fee! Last stay there!!!

  • Stayed February 2012
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Lily1rose2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Little Rock, responded to this review, 7 May 2012
Dear Lily1rose2,

Thank you for staying with us and leaving such a detailed review. I am deeply sorry you found our hotel less than satisfactory. The feedback we receive from our valued guests, like you, enables us to target problem areas, We welcome any opportunity to improve.

Katie J
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Little Rock

Property: Crowne Plaza Little Rock
Address: 201 South Shackelford Road, Little Rock, AR 72211
Phone Number:
Region: United States > Arkansas > Little Rock
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Business Hotel in Little Rock
#18 Family Hotel in Little Rock
Price range (per night): ₹ 6,837 - ₹ 10,457
Hotel Class:3.5 star — Crowne Plaza Little Rock 3.5*
Number of rooms: 244
Official Description (provided by the hotel):
Come to The Place to Meet for business or leisure travelers at Crowne Plaza Hotel, Little Rock, located off Interstate 630 in a flourishing business community in Little Rock. Think of us as your personal retreat offering the finest customer service. Shop at quaint stores and sample delicious dining all within walking distance of the hotel. Browse through the contemporary shops at The Promenade at Chenal. Stay at our hotel furnished with contemporary decor in each of the 244 guest rooms, 11 suites, and an executive club level floor. FREE parking, Free Internet. Enjoy our luxurious bedding, pillow top mattresses, 32 inch LCD flat screen TVs, and CD players with MP3 plugs. Take a coffee break at Latte Da Coffee Bar featuring Starbucks Coffee before heading to our indoor /outdoor heated pool. Take advantage of our business center and stay fit in our exercise room. Explore all this capital city has to offer during your stay at Crowne Plaza Hotel, Little Rock. ... more   less 
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Also Known As:
Crowne Plaza Little Rock Hotel Little Rock
Little Rock Crowne Plaza

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