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“Loved Staying at The Lucerne!”
Review of The Lucerne Hotel

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The Lucerne Hotel
Ranked #130 of 468 Hotels in New York City
Certificate of Excellence
Reviewed 28 August 2011

We really enjoyed our five-night stay at the Lucerne and felt very much at home the entire time. We reserved a double-double corner room and requested a high floor. Our room had two windows and plenty of light. Other than the occasional sirens below, our room was quiet all night. The hotel is fully renovated and everything was clean and fresh. The doors, the crown moldings, the flat screen t.v., great housekeeping service with plush towels and quality toiletries in the bathroom, The housekeeping service was excellent. The beds were SUPER comfortable. The mattress was delicious! The closet was stocked with extra pillows, iron and board, and an electronic safe to keep your valuables. I would have been happier if the nightly rate had been less, but it's a fact that sleeping in New York will cost you. The Lucerne provides good value compared to other hotels of in the same class in New York City, and the rate is tolerable.

The hotel gave us a 15% discount coupon to use at the Nice Matin Restaurant next door. We ate breakfast there one day but did not come back. It was expensive and the wait staff was unwelcoming. We walked in the restaurant through a side door from the hotel lobby. There was a waitress leaning on the wall by the cash register looking at her nails. She ignored the fact we were standing there. We did not know if we should just walk to a table or wait to be seated. Finally after a few moments, the woman said in a very dry tone "you can go sit at a table". She never even made eye contact. This immediately turned me off. The food was nothing to speak of, and expensive. Breakfast for two people consisting of eggs, bacon, coffee and juice was over $32. If you ask for a bread basket you get a basket with ONE croissant for $4. The Nice Matin is not a "Nice" place. They are not affiliated with The Lucerne, so the fact that I was not impressed with the restaurant does not take away from the positive experience I had at the Lucerne.

There are many great restaurants to eat breakfast, lunch or dinner near the hotel. Even the gourmet deli across the street beats the Nice Matin in taste, service, and value. The "Nice Matin" is not "Nice".

The Lucerne, however, was great!

  • Stayed: August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Sara R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,747 - 1,751 of 2,412 reviews

Reviewed 26 August 2011

My stay at the Lucerne was enhanced by the universal friendliness of the entire staff. From the front desk to the concierge, the maids to the doormen, the entire staff was helpful, courteous and friendly. I changed rooms twice, due to availability, and there is a difference between the rooms. My first single was small, but comfortable. The queen suite was the size I would expect and my single handicap accessible was very roomy. The property was clean and my rooms were very nice. The noise can be an issue, so if that is important to you, make sure you indicate that to the front desk upon check-in. The hotel is located in a great neighborhood, with lots of excellent restaurants nearby, as well as a subway station one block away. Central Park is a very short walk, too. I would definitely stay at the Lucerne on future visits to the Upper West Side.

  • Stayed: August 2011, travelled with friends
    • Value
    • Sleep Quality
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Thank texigator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2011

The Lucrene is well appointed and maintained in top condition. Quiet. Cozy well furnished lobby. Great desk and concierge service. Total staff is excellent, cheerful and helpful. Free internet, but without breakfast (at least on Expedia booking.) On the corner of Amsterdam and countless restaurants and bars, including well regarded but moderately expensive NiceMatin in the building. Half block from Number One line on the Subway and a short walk to the Museum of Natural History and Central Park.

  • Stayed: August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank Travelling-Alejandro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2011

Staff and rooms are very nice, beds comfortable and well-appointed. Location excellent, especially for access to mass transit and lots of excellent restaurants and bars in the neighborhood. The restaurant in the building, "Nice Matin" has nice french-inspired menu and is very reliable -- plus the hotel gives guests a 20% discount ticket for the restaurant. Have stayed several times over the last 6 years and I'm always pleased with the Lucerne.

  • Stayed: June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank Sonadora89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2011

Away from the tourist crowds, in a lovely neighborhood with fresh produce markets, excellent cafes and restaurants, this hotel is well worth a visit. My room was not enormous, but it was very pleasant and clean. The staff were most helpful at all times of the day and night.
The Lucerne is a good base, close to the subway and Central Park. The bus stop for the crosstown bus is just on the corner too... and the Natural History Museum is only a few minutes walk away.

  • Stayed: August 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Kristen024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Lucerne Hotel

Address: 201 West 79th Street, New York City, NY 10024-6200
Phone Number:
Region: United States > New York > New York City > Upper West Side , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#25 Spa Hotel in New York City
#46 Family Hotel in New York City
#61 Romantic Hotel in New York City
#96 Business Hotel in New York City
#105 Luxury Hotel in New York City
Price Range: ₹ 13,457 - ₹ 35,606 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Lucerne Hotel 4*
Number of rooms: 202
Official Description (provided by the hotel):
The Lucerne offers New York City visitors luxury accommodations in the heart of Manhattan's posh Upper West Side. The Lucerne's building is a treasured landmark built in 1904 that recently underwent a multi-million dollar renovation. The result is European-inspired architectural charm combined with sophisticated and modern accommodations. The Lucerne's guestrooms and suites represent the ultimate in comfort. Featuring full-size work desks, plush bedding, this luxury Manhattan hotel caters to your every need. Business and leisure travelers will appreciate The Lucerne's complimentary high-speed WiFi and printing services. It's no wonder then that The New York Times' review of The Lucerne proclaimed: "Service unrivalled." Enjoy breakfast, lunch, and dinner at the hotel's Nice Matin restaurant and sidewalk cafe, a popular destination beloved by both locals and tourists. Every Thursday evening, wind down with some wine during The Lucerne's complimentary wine hour, located in the hotel lobby. The Lucerne is just a short subway ride to Lincoln Center and walking distance of the American Museum of Natural History, The Children's Museum of Manhattan, Columbus Circle, Riverside Park, Central Park, and several fine restaurants, specialty boutiques, and cafes. ... more   less 
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Also Known As:
Lucerne Hotel New York City

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