We can’t really fault this service. When we arrived at EWR from the UK I called the company to arrange pick up and the car was there shortly afterwards, we ordered an SUV as we had small children and we got to our hotel in Manhattan with no problems. On the way home we ordered a minivan the night before leaving and it arrived on time and took us back to airport again without problems. I noticed a lot of people have complained about having to pay tolls and tips but when we booked via Expedia and on Carmel website for return journey it clearly said tolls and tips were not included in booking fee so it was no surprise that we had to pay this to driver. Tolls and tips total was approx. $35 each way which seemed reasonable. We would certainly use this service again.
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