I should clarify that I accept the fact that this isn't a 5-star hotel and it's way cheaper than mid-town NYC hotels. It's important to keep that in perspective when comparing a $400/night hotel to a $1000/night hotel. For that reason, it gets 3 stars instead of 1.
The good: The front desk staff were amazing and far more attentive than many fancier hotels. They helped with any request, and remembered to follow through on a number of complicated requests. I wish more hotels were like that. Also, Sarabeth's Kitchen (downstairs from the hotel) is excellent for breakfast.
The bad: The hot water died on our last night here. Gone. Kaput. Which also knocked out the heat on a 30-degree evening. No current ETA for fixing. Also, the hotel is RIGHT on Madison Avenue, so unless you're from NYC, you may find the amount of noise that carries through the (old, uninsulated) windows to be unacceptable, especially on the lower floors. You will likely be woken up by a few ambulances and cement trucks throughout the night. This, however, may still be better than the small interior twin rooms, which face a ventilation shaft and have no light.
Location is weird - if you like the upper east side, then stay here. If your schedule has you going to mid or downtown, don't...it's quite far.More