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“great hotel in a great location”
Review of The Mansfield

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The Mansfield
Ranked #346 of 468 Hotels in New York City
Reviewed 12 June 2012

I stayed at this hotel while in New York last week. The people at the front desk were extremely helpful and friendly, especially Amanda. The room was comfortable, and the bathroom, very clean.I would stay here again. Very close to Times Square, Bryant park, Broadway etc.

  • Stayed: June 2012, travelled with friends
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Thank mitzi b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa G, General Manager at The Mansfield, responded to this reviewResponded 14 June 2012

Thank you for taking the time to write a review. It is always a pleasure to see one of your team members acknowledged. I agree Amanda is extremely helpful and friendly. Hope to see you on your next trip to NYC

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Reviews (1,826)
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1,107 - 1,111 of 1,826 reviews

Reviewed 9 June 2012

the hotel should be children friendly.
the rooms have a problem with air ventilation
we stayed in #607

the toilets had a problem.

  • Stayed: June 2012, travelled with family
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Review collected in partnership with Easytobook.com
1  Thank Mihir J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa G, General Manager at The Mansfield, responded to this reviewResponded 14 June 2012

Thank you for your candid review. Feedback such as this allows us to improve. I've had our Chief Engineer look into the concerns about room 607 and everything has been resolved. You should not have had to experience such problems, I’m apologetic. We do have quite a number of children that stay at the hotel so I am not sure what you mean when you say we should be children friendly but we will look at how we can improve.

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Reviewed 7 June 2012

Wound up here because my boss' secretary, who had never been to NYC, picked it. Front Desk staff perfunctory and not particularly friendly during check in. Elevator was dark (you could barely make out the floor button numbers) and very small. Elevator landing/corridor width was somewhere around 24". Room was VERY dark (dark walnut colored floor, walls and furniture) with two halogen reading lamps on each side of the bed, one floor lamp with small bulb and one desk lamp with small bulb. Bed, free-standing armoire for clothing to hand on rod, desk, one nightstand. No dresser to put underwear, socks etc into. Bathroom was smaller than the pantry in my home. Bath linens consisted of two bath towels, two hand towels and two wash cloths on arrival. Inconsistent housekeeping resulted in two bath towels, one hand towel and one washcloth the second day and then two bath towels, one hand towel and no washcloths the last day of my stay.If you are into small, dark European hostel-type accomodations, you will love this place. Otherwise, avoid this one. I understand it was recently sold to Denihan (Affinia hotels) but they will have a hard time with this one short of gutting it and starting over. No in-room coffee, if that kind of amenity is important to you.

Room Tip: For a good room, find a different hotel
  • Stayed: June 2012, travelled on business
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Thank Joe R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa G, General Manager at The Mansfield, responded to this reviewResponded 14 June 2012

Ouch. I am sorry the look and feel of our hotel did not meet your expectations. The inconsistency you received with housekeeping service should never be and has been addressed with the manager. I couldn’t agree with you more on the lighting in the elevator and rooms. This is something we are currently addressing. As for the corridors, the hotel is over 100 years old and it is part of the “old” New York style. Although, there is no in-room coffee, we do offer 24 hour complimentary coffee and cappuccino in our club room. I hope you at least were able to take advantage of this. Again, I am sorry our hotel was not for you.

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Reviewed 1 June 2012

The Hotel seems nice when you arrive...Rooms are small , Dark and very Noisy(street side)the wind comes in through the window (beside the airconditioning),soft matrass, Bed not very stabel and underneath dirty(apparently not been vacuum cleaned since at least 1 Year, Internet (altough free) was not working for 1 week.....(difficult if you have to get a lot of mails for work....The positive thing (all day, 24 hours coffee...down in the Library)

  • Stayed: April 2012, travelled on business
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Thank platinette_18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa G, General Manager at The Mansfield, responded to this reviewResponded 4 June 2012

Thank you for your candid review. Feedback such as this allows us to improve. Our rooms are a bit cozy and we are always looking for ways to improve our product. I was very surprised and disappointed to learn of the cleanliness issue in your room. This has been addressed with not only the housekeeping manager but the entire housekeeping staff.

We did indeed have an issue with our internet and phone service at the end of April and beginning of May. There was an outage by our provider that effected several businesses in the area. Not only are we looking into upgrading our internet service but a backup to the system should we ever encounter such an outage again, I do apologies for this major inconvenience.

I am glad you enjoyed the 24 hour complimentary coffee.

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Reviewed 30 May 2012

  • Stayed: May 2012, travelled as a couple
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Review collected in partnership with Easytobook.com
1  Thank Bernhard R
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Lisa G, General Manager at The Mansfield, responded to this reviewResponded 4 June 2012

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about The Mansfield

Address: 12 W 44th St, Off of Fifth Avenue, New York City, NY 10036-6604
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#215 Family Hotel in New York City
#221 Business Hotel in New York City
#232 Romantic Hotel in New York City
Price Range: ₹ 9,940 - ₹ 29,754 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Mansfield 3.5*
Number of rooms: 126
Official Description (provided by the hotel):
An architectural and historical landmark, The Mansfield is a portal to a New York City of days gone. Guests of the hotel appreciate its club-like surroundings and superb craftsmanship, as illustrated by the lobby’s detailed illuminated 16-foot ceiling and oval staircases with original terrazzo floors. The Mansfield is located just off of Fifth Avenue at 44th Street, residing within the historic preservation district of Midtown Manhattan, and deep in the heart of the Theater District. The hotel is within a short walk of the finest Fifth Avenue stores, Bryant Park, Times Square, Broadway, Grand Central Station, St. Patrick’s Cathedral, Rockefeller Center, the Empire State Building, Madison Square Garden and the Radio City Music Hall. ... more   less 
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Also Known As:
The Mansfield Hotel New York City
Mansfield New York City
Mansfield Hotel New York City

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