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“Amazing hotel”
Review of The Surrey

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The Surrey
Ranked #89 of 470 Hotels in New York City
Certificate of Excellence
GreenLeadersSilver level
Reviewed 5 August 2015

Very comfortable room; well laid out, very comfortable bed. Good bathlinen, bathrobes. Possibly the greatest water pressure since the Seinfeld shower head episode. And good location, on East 76th between Fifth and Madison, half a block from the Museum mile.
Rooftop terrace out of this world.

  • Stayed: August 2015, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Tor_Bang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pridguard60763, Manager at The Surrey, responded to this reviewResponded 6 August 2015

Dear Guest,

Thank you for taking the time to share your generous feedback from your recent stay with us.

We were truly delighted that we exceeded your expectations from our unique design, tastefully appointed details in your accommodation, to the private enclave of our private roof garden, to our central location to the best of New York and most importantly, the gracious and professional service extended by our colleagues.

We were pleased that we exceeded your expectations and The Surrey was well worth it. We remain at your service and look forward to welcoming you back soon.

Sincerely,

Paul Ridguard
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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553 - 557 of 1,916 reviews

Reviewed 3 August 2015

A great hotel - yes because of location to central park, subway, shopping - but really because of the hotel. Excellent amenities, comfortable beds, good water pressure, etc. Best of all the people --- gracious--- a home away from home.

  • Stayed: July 2015, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
3  Thank 208maryss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pridguard60763, Manager at The Surrey, responded to this reviewResponded 4 August 2015

Dear Guest,

Thank you for taking the time to share your generous feedback from your recent stay with us.

We were truly delighted that we exceeded your expectations from our unique design, tastefully appointed details in your accommodation, to the private enclave of our private roof garden, to our central location to the best of New York and most importantly, the gracious and professional service extended by our colleagues.

We were pleased that we exceeded your expectations and The Surrey was well worth it. We remain at your service and look forward to welcoming you back soon.

Sincerely,

Paul Ridguard
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2015 via mobile

One block from Central Park, 2 blocks from subway, & great restaurants near by. Inside my corner room there were lots of windows--with a nice view! No alleyway and grimy windows nearby. All the lovely perks of a 5 star hotel and a wonderful attentive staff. Always appreciate a turn downed bed after a long night out.

Don't miss the Surrey jewel of the rooftop garden. Pricey at night, but a great get-away for relaxation and room for kids to stretch their legs while adults chat in comfort. If you stay up there late, the view down Manhattan is gorgeous.

Stayed: August 2015, travelled with family
2  Thank Meg D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pridguard60763, Manager at The Surrey, responded to this reviewResponded 3 August 2015

Dear Guest,

Thank you for taking the time to share your generous feedback from your recent stay with us.

We were truly delighted that we exceeded your expectations from our unique design, tastefully appointed details in your accommodation, to the private enclave of our private roof garden, to our central location to the best of New York and most importantly, the gracious and professional service extended by our colleagues.

We were pleased that we exceeded your expectations and The Surrey was well worth it. We remain at your service and look forward to welcoming you back soon.

Sincerely,

Paul Ridguard
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2015

We just spend 7 days at The Surrey. We had a spacious corner room, and found the room quite spacious for New York standards. The room rate went down with the length of our stay. The staff is awesome and the hotel was spotless. We really enjoyed the rooftop bar - spent a few nights sitting up there watching the sunsest! Beautiful!!! If I had to find one thing that could be improved, it would be the free wifi. Really, really slow. If you want faster service, it can be purchased, but we did not feel we wanted to spend the extra money over 7 days. We will return!!!!

  • Stayed: July 2015, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank Carters4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pridguard60763, Manager at The Surrey, responded to this reviewResponded 3 August 2015

Dear Guest,

Thank you for taking the time to share your generous feedback from your recent stay with us.

We were truly delighted that we exceeded your expectations from our unique design, tastefully appointed details in your accommodation, to the private enclave of our private roof garden, to our central location to the best of New York and most importantly, the gracious and professional service extended by our colleagues.

We were pleased that we exceeded your expectations and The Surrey was well worth it. We remain at your service and look forward to welcoming you back soon.

Sincerely,

Paul Ridguard
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2015

Location of this hotel is perfect, only a 20 minute walk from the main attractions such as 5th Ave, a 2 minute walk to Central Park. Not too central though so you avoid congestion, noise and city tourism. Location for me was perfect.
Hotel was lovely, our room was a suite so was very large with lovely mod-cons.
Two tips:
1. Do not book any tickets via the hotel's concierge and the brokers - we made this mistake going to Ice Hockey at MSG - the hotel charged us $400 when the same tickets at MSG only costed $90!
2. Do not go to the hotel bar - we were charged nearly $50 for two vodka coke's - that were served to us warm, weak and flat. You would be better off using the in-room mini bar.

Despite this, I would definitely stay here again.

  • Stayed: December 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Lana1606
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pridguard60763, Manager at The Surrey, responded to this reviewResponded 3 August 2015

Dear Guest,

Thank you for taking the time to share your generous feedback from your recent stay with us.

We were truly delighted that we exceeded your expectations from our unique design, tastefully appointed details in your accommodation, to the private enclave of our private roof garden, to our central location to the best of New York and most importantly, the gracious and professional service extended by our colleagues.

I am disappointed you did not enjoy the bar experience and will pass the feedback along to Bar Pleiades to ensure this is worked on for our other guests as well.

We were pleased that we exceeded your expectations in all other areas and The Surrey was well worth it. We remain at your service and look forward to welcoming you back soon.

Sincerely,

Paul Ridguard
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Surrey

Address: 20 East 76th Street, New York City, NY 10021-2643
Phone Number:
Region: United States > New York > New York City > Upper East Side
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Business Hotel in New York City
#12 Romantic Hotel in New York City
#18 Spa Hotel in New York City
#24 Green Hotel in New York City
#73 Luxury Hotel in New York City
Price Range: ₹ 25,699 - ₹ 63,125 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Surrey 5*
Number of rooms: 189
Official Description (provided by the hotel):
The #1 hotel in New York City as voted by the readers of Conde Nast Traveler and Travel + Leisure, The Surrey is a discreet escape on Manhattan's Upper East Side Steps from Central Park, world-class museums, and Madison Avenue shopping, the hotel features Cornelia Spa and Daniel Boulud's Michelin-starred Café Boulud. It is New York City's only Relais & Châteaux hotel. ... more   less 
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Also Known As:
The Surrey Hotel New York City
Surrey Hotel New York City
Surrey Suite Hotel
Surrey New York City

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