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“Exceptional Service”
4 of 5 bubbles Review of Soho Grand Hotel

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Soho Grand Hotel
Ranked #164 of 467 Hotels in New York City
Certificate of Excellence
New York City, New York
Level Contributor
123 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Exceptional Service”
4 of 5 bubbles Reviewed 2 June 2012

I didn't think that I would enjoy the Grand, but I practically liked everything about it:

- Front desk greeting was pleasant, warm, and welcoming.
- The hotel Lobby and lounge are breathtaking and take you back in time to a more sophisticated era
- The yard (lounge patio) is a cool place to hang out and enjoy yummy libations
- the view out my 15th floor room was spectacular - I could see across the city through an unobstructed glass.
- fabulous Malin + Goetz toiletries that were replenished properly as needed
- oh gosh, almost forgot, the warm, moist hand towel that I was greeted with at check-in - very nice touch. The fragrance was relaxing.

Areas for improvement:
- the room fan blew nonstop, it was deafening during the day and annoying when I tried to sleep.
- what kind of television was that, it was so small that i could barely see it.
- I need a cup of coffee as soon as my feet hit the floor - no coffee maker in the room. Funny part about that is, they have a branded coffee mug in the bathroom. Go figure.

All in all, I loved my experience at the Soho Grand and will hurry back when the opportunity presents itself.

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
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Thank Advourner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Columbus, Ohio
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 24 May 2012

I stayed here for two nights on a business trip.

Pros:
-Lobby is great for business meetings, especially after the morning and night rush
-It's New York so I actually considered the bathroom to be a decent size and it had a little table for toiletries/makeup
-Free upgrade to corner suite which faced south
-Overall quiet considering location
-Great front desk customer service
-Very comfortable bed

Cons:
-Room service... I had oatmeal which was a soupy mess and asked for iced water to be brought up with the order and it was not... minor but at the same time if you're paying $20+ for breakfast, it should be done right!
-Party type crowd at night- it's a trendy hotel in Soho so it's too be expected. I would just say staying here for fun would be better versus business...

Overall, I enjoyed my stay and definitely would come again.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BeachGirl711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 24 May 2012

Stayed at this hotel for 10 nights March 2012. The superior double room on the 8th floor was lovely with a double aspect view. The bathroom was well appointed and the room service was excellent. Overall, the staff were very helpful and friendly. The location is ideal for shopping and sightseeing. I would definitely stay at this hotel again.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jcar2323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cork
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 24 May 2012

We stayed here on 20th May 2012, We had stayed at Trump Soho the previous 4 nights but was booked out for the Sunday night, to compare would be unfair to the Trump Hotel! After 4 days of bliss with amazing views, stunning rooms, great staff, cool bar with glorious champagne by the glass, we were stuck in a dark room on the 16th floor (1604) bad bad place to be for a thousand a night, never again, and do I mean never, I must be mad to even consider payiing for not a very nice experience..

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank p m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, Michigan
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 23 May 2012

Sure, there are lots of places to stay in NYC but I prefer to stay at the Soho Grand Hotel. I've stayed at other newer properties just to find out what all the hype is about but I find myself coming back to the Soho Grand every time. The staff is very friendly, the rooms are cozy & the beds are very comfortable. Both the Yard and the Grand Bar are a great place to have cocktails before your evening begins or to end your evening with a nightcap.

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gatsby92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Soho Grand Hotel

Property: Soho Grand Hotel
Address: 310 West Broadway, New York City, NY 10013-2225
Phone Number:
Region: United States > New York > New York City > SoHo , Manhattan
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#94 Romantic Hotel in New York City
#122 Luxury Hotel in New York City
#127 Business Hotel in New York City
#128 Family Hotel in New York City
Price range (per night): ₹ 18,559 - ₹ 38,923
Hotel Class:4.5 star — Soho Grand Hotel 4.5*
Number of rooms: 353
Official Description (provided by the hotel):
New York City’s celebrated luxury lifestyle hotel located in the heart of downtown, Soho Grand features impeccably decorated guest rooms, chic bar and lounge and is steps from NYC’s best attractions. ... more   less 
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Also Known As:
Hotel Soho Grand
Hotel New Soho York
Soho Grand Hotel New York
Soho Grand New York City

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