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“More hype than substance - and dark - the entire place is dark”
Review of Soho Grand Hotel

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Soho Grand Hotel
Ranked #170 of 467 Hotels in New York City
Certificate of Excellence
Wahington DC Area - Potomac, Maryland
Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“More hype than substance - and dark - the entire place is dark”
Reviewed 18 April 2012

Positives - great service from every employee. Continental Breakfast (which came as part of the room rate) was very good. Room rate for a quality NYC hotel for a weekend in April was great at $269. Obviously if you like the SoHo and Tribecca scene this is a great location.

Negatives - room was beyond small. Room was dark. Bathroom was small. Hallways, common areas, reception desk area, lounge were all dark - we called it the land of the dark. I guess they think this lack of light is trendy? hip? - I would say depressing. Same as the W hotels in NYC.

If you need to stay in that part of the city I guess at $269 a night a good deal at a quality hotel - but you need to be OK with the ambiance or whatever they call the dark thing.

  • Stayed April 2012, travelled with family
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1 Thank KRB60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Washington, DC
Level Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 15 April 2012

We have been staying at this hotel off and on over the last 12 years, and really like it. We just returned from another enjoyable visit.

It's best features are a great location (right in the heart of our favorite New York neighborhoods, nice and far from the midtown tourist traps, and close to several Subway lines); comfortable, clean rooms (in twelve years I can't remember experiencing a dirty room); comfortable beds and linens; and some of the best people watching in the city. The biggest downside is that there really isn't a public gathering area (like a traditional lobby), and the New York size hotel rooms don't allow for very many people to congregate in the rooms.

We don't eat at the hotel, because there are too many good restaurants to waste time at the hotel restaurant. Their food is fine, but I've often felt rushed by the staff (there aren't that many tables) - it's much more enjoyable to go out into the neighborhood and take your time. If you have an iPhone or iPod, download a white noise App. Even on the higher floors, you can hear the noise from the street level. We just put our phones in the iPod player in the room and drown it out with the white noise of our choice. I'm not sure why the Grand doesn't provide white noise machines - I think that's a nice touch in an NYC hotel - but our iPhones do the trick.

A few notes on some of the other reviews: All New York City hotel rooms are small, and I don't think the Grand's rooms are smaller than others I've stayed in. (I can honestly say I've stayed in much smaller rooms in NYC). I've hit a few rude staff members over the years, but for the most part they are friendly, and some of them are very friendly.

  • Stayed April 2012, travelled with family
    • Value
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Helpful?
Thank Amaya H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norway
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 10 April 2012

I was here last year during August (2011), and only stayed one night. I got a room that was ok, but nothing spectacular.

The service varied a lot. Some of the staff were very nice, but some didn't even smiled at you once - I found this weird, because I was used to smiling and friendly people all over NYC.

At the time I was there, it seemed like it was a very busy period @ the hotel, and I felt like the staff focused on doing things as fast as possible rather than doing it as good as possible. I would not go back for my next visit to NYC.

  • Stayed August 2011, travelled solo
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Helpful?
1 Thank Elisabethhhh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 April 2012

The Soho grand is in a great location for Soho shopping.

I found the staff on the front desk and the concierge to be extremely helpful in all requests I had relating to some work stuff.

The room was quite small and really quite noisy as the hotel's located near to quite a big junction so not ideal.

Bed comfy but quite high, really not a lot of space to unpack etc which can make work travel a bit stressful.

The bar was nice and cocktails good!

  • Stayed May 2011, travelled on business
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Helpful?
Thank jgdd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California, United States
1 review
Reviewed 7 April 2012

Always a great experience to be back at this hotel, this place never disappointed me.
Detail oriented, well organized, friendly, elegant, relaxed . . . . you might have noticed by now, I really like that place!

  • Stayed February 2012, travelled on business
    • Value
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Helpful?
Thank Klaus M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Soho Grand Hotel

Property: Soho Grand Hotel
Address: 310 West Broadway, New York City, NY 10013-2225
Phone Number:
Region: United States > New York > New York City > SoHo , Manhattan
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#94 Romantic Hotel in New York City
#125 Luxury Hotel in New York City
#127 Business Hotel in New York City
#128 Family Hotel in New York City
Price range (per night): ₹ 17,368 - ₹ 45,622
Hotel Class:4.5 star — Soho Grand Hotel 4.5*
Number of rooms: 353
Official Description (provided by the hotel):
New York City’s celebrated luxury lifestyle hotel located in the heart of downtown, Soho Grand features impeccably decorated guest rooms, chic bar and lounge and is steps from NYC’s best attractions. ... more   less 
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Also Known As:
Hotel Soho Grand
Hotel New Soho York
Soho Grand Hotel New York
Soho Grand New York City

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