A friend and I stayed at this hotel for four nights this past month. Overall, the experience was good and I would stay at the hotel again.
The location of the hotel is excellent - about a block from Times Square and easy walking distance to other attractions, such as Rockefeller Centre, Central Park, and the Empire State Building. If you like walking, you can also walk to the Met or Museum of Natural History in about half an hour.
Our room had two double beds in it. I have to say the bed was one of the most comfortable I've slept in - even more so than my bed at home. The room itself was very nice...although the only window looked at a brick wall, so the room was pretty dark. It was on the small side, but we were okay with that. There was a big flatscreen t.v. The bathroom was also very nice, with a great rainfall shower. We were right next to the elevator and didn't have any problems with noise from it...however, on the first night there, we could hear the bass from the music playing downstairs and that was a little annoying.
The room also had some sort of air unit that was loud and kept on blowing cold air onto us. No matter how much we fiddled with the temperature control in the room we couldn't get it to stop.
The continental breakfast is not very good...the food selection is limited and the coffee was terrible. We only ate it our first morning there and then the rest of the trip ate elsewhere. Also, other than the breakfast, there is no food service at all at the hotel (unless you count the minibar in the rooms).
The one big problem with our stay came when I needed to get a cab downtown. I asked the doorman at the hotel to get me one and a few minutes later he directed me to a towncar. I didn't think much of it until I got downtown and asked how much the ride was...the driver asked me what the hotel told me it would be and I said they didn't tell me anything. The driver then told me that it would be $30. I was shocked because I knew it shouldn't be that much (especially since he'd managed to get lost going downtown)...but didn't have time to argue so just paid. My concern I was overcharged was vindicated when the ride back to the hotel in a taxi cost $12. I went to complain to the front desk about what happened earlier...but the employee seemed indifferent and my request to speak to a manager went unheeded.
Other than that problem, I'd recommend the hotel to anyone...but if the hotel arranges transportation, make sure you specify that you either want a yellow cab or, if you're getting a town car, make sure you know before getting in how much you'll be charged.
- Official Description (provided by the hotel):
- The Sanctuary Hotel New York is located in the heart of midtown and steps away Times Square. This discrete boutique hotel offers highly personalized service with Sanctuary’s very own S.T.A.R.™ Program (Service Tailored to Any Request). Luxurious rooms are decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamour, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Each room includes iHome stereo systems that supports iPod, iPhone and iPad, HDTVs complete with premium movies, and Eco-friendly organic bath amenities. Sanctuary Hotel features a fireplace-adorned lobby with an energetic bar lounge offering signature cocktails. The hotel provides • Free Continental-style breakfast buffet• Free Wi-Fi• Free access to Equinox gym. S.T.A.R.™ Experience Managers are available to assist you with transportation services, restaurant reservations, theater and event tickets, to spa appointments or anything else that your heart may desire. ... more less
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