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“Best Place to Stay in Manhattan”

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Sanctuary Hotel New York
Ranked #75 of 467 Hotels in New York City
Certificate of Excellence
Linz, Austria
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Best Place to Stay in Manhattan”
Reviewed 30 April 2012

We spent the days around New years Eve in N.Y. Sanctuary Hotel is.familiar and luxury. About 50 m away from Times Square we were right in the center, close to the major Subway Lines and in the middle of the theater district. The Service is friendly, helpful and is able to provide you with every information necessary for discovering N.Y.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank aknierzinger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 4 May 2012
Hearing from a guest that they felt the Sanctuary was the "best place to stay in Manhattan" is one of the best compliments a guest could give.

We're glad you enjoyed your visit to the Sanctuary Hotel and hope that your next experience will be even better.

Best Regards,

Jeremy Poon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Pullman, WA
Level 3 Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 27 April 2012

We spent two nights at The Sanctuary Hotel, just one block east of the Times Square. It is inconspicuous but right in the middle of everything. The staff were incredible from the moment our taxi pulled up. The maitre d'/concierge had us in stitches the whole time - what a fun and friendly man! The entire staff was very attentive, helpful and friendly. Our room on the 6th floor overlooking 47th Street was small but we had plenty of room for our 5 large pieces of luggage (we'd just come off of a 17-day cruise) plus the two of us. Everything throughout the hotel and in our room was very clean and the beds and shower were fantastically comfortable. The lighting in the hotel is quite dark, but this is likely because they are truly working on being a "sanctuary" amidst the hustle and bustle of midtown Manhattan - and they succeed at that. We would definitely recommend this hotel to anyone looking for quiet time and an extremely convenient, central location.

  • Stayed April 2012, travelled with family
    • Value
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    • Cleanliness
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Helpful?
3 Thank Sundance-aroo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 2 May 2012
Thank you for sharing your wonderful experience with us.

We are happy to hear that your entire family enjoyed your time with us and especially with your your son Jonah having a connection with Freddie.

Our S.T.A.R. team really focuses on providing everyone with a unique stay and an experience that is unforgettable.

Jimmy will also be pleased to read about your comments.

We hope to have you all back soon.

Warm Regards,

Jeremy Poon
General Manager
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Vancouver
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 April 2012

Wow, what a trip I had in NYC! And a good part of that greatness was the hotel I stayed at called Sanctuary Hotel New York. A funky boutique Hotel right next to Time Square, lots of cool restaurants close by and bars. The room was a tad spartan but well laid-out with a unusual shower set up...I like it though. Great and freindly staff that were very accomodating in all ways. Rudy the lounge bartender was especially cool with a great "Brooklyn Flair" and the ability to make a martini of exceptional quality. Nice guy. All around, a great place to stay while doing the Big Apple. Dan B.

Room Tip: The rooms are a bit small, but funky.
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  • Stayed April 2012, travelled solo
    • Value
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Helpful?
2 Thank Dan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 2 May 2012
Thank you for taking the time to post a review about us.

We appreciate the feedback and will let Rudy will be excited to read about your comments.

Best Regards,

Jeremy Poon
General Manager
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Tel-Aviv
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 April 2012

I stayed in the Sanctuary hotel for 3 nights on April 2012.

As soon as you step in you are welcomed by a very nice and warm staff that help you with everything.

I was a bit disappointed that the Check In time was very strict (3PM sharp), since i arrived at 1PM and i had to wait (hopefully because the room was busy).

The room was a bit small, but it had everything I need.

I will defiantly book this Hotel the next time i'm in Town.

Room Tip: Take the King size bed room, a bit extra money, but a lot of pleasure.
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank djTeller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 2 May 2012
We are happy that you enjoyed your 3 night stay with us.

It's great when guests of the Sanctuary Hotel provide us with feedback. It motivates us to continuously improved the service that we provide.

We apologize that we were not able to provide you with and early check-in. We were fully committed the night prior to your check-in and with check-out time being 12 noon, we must wait until the guests check-out in order to service the rooms.

We hope to see you back in the near future, where your next experience will be even better.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 April 2012

The staff at Sanctuary are wonderful and went out of their way for us.

The actual rooms are TINY! I've never stayed in smaller hotel rooms in my life. The worst part of the experience, though, is the lack of amenities. Their bar closed at 11 pm on a Saturday, which I was surprised about, and they have no food service. I don't regret staying there, but I wouldn't return.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jhernandez425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 2 May 2012
Thank you for providing us with feedback.

The goal is to always create a guest experience that is memorable and leaving the impression of wanting to return. In this case we were not able to accomplish this and I apologize.

We make every effort to maximize use of space for all our rooms. Our focus is really to create a warm, inviting and comfortable atmosphere. Besides our standard rooms, we also have Deluxe rooms with additional space and upgrade amenities.

We serve daily complimentary breakfast which most of our guests enjoy, as well as a food menu tailored for our bar lounge. Additionally, our rooftop lounge will be opening this month, where an exciting new food menu will be introduced.

We really hope that you give us another opportunity in the future, so that we can provide you with the Sanctuary experience that you deserve.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sanctuary Hotel New York

Property: Sanctuary Hotel New York
Address: 132 West 47th Street, New York City, NY 10036-1502
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #75 of 467 Hotels in New York City
Price range (per night): ₹ 14,716 - ₹ 33,610
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 113
Official Description (provided by the hotel):
Winner of multiple hospitality awards including International Hotel of the Year at the European Hospitality Awards, the Sanctuary Hotel is a leading Manhattan Lifestyle design hotel that delivers a unique approach to service that is beyond expectations with Sanctuary Hotel very own S.T.A.R. Program (Service Tailored to Any Request). Our S.T.A.R.™ Experienced Concierge Managers are available to assist you with transportation services, restaurant reservations, theater tickets, and anything else that your heart may desire. Sanctuary Hotel New York is conveniently located in Midtown Manhattan Theater District near Times Square and Rockefeller Center. A walking distance to Radio City Music Hall, Fifth Avenue Shopping, Bryant Park, Broadway, Hell's Kitchen, Columbus Circle, Central Park and major subway lines. The hotel boasts 113 luxurious rooms decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamor, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Sanctuary Hotel offers: • Free Breakfast Buffet • Free Wi-Fi internet access • Free Gym Passes to Equinox Fitness Center nearby • Free local and toll-free calls • Concierge and business services TENDER SPORTS BAR: The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. A polished brass bar anchors the lounge with walnut beaded chandeliers and wood panels, while vintage Parisian table lamps sit atop the silver veined stone top. TENDER STEAK & Sushi Bar and PRIVATE DINING ROOM The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. Long banquettes with bright turquoise tufted leather line both sides of the lounge and sit against hand-applied murals over original brick walls. HAVEN ROOFTOP LOUNGE AND RESTAURANT – OPEN ALL YEAR ROUND Haven is nothing short of a hot hideaway above the city. The venues feature a French inspired menu created by Chef Madison Belem and an innovative cocktail menu created by mixologist Isaac Grillo. The year-round rooftop transforms its design with each season with the view of Midtown Manhattan Skyline. ... more   less 
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