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Reviewed 5 March 2012

Located on West 47th St., just a half block from the TKTS booth (which you can practically see from the hotel's steps), lies the minimally marked, but dramatically lit, Sanctuary hotel. At night with its uplit facade, carved wooden doors and red carpeted stairs, it looks more like a nightclub than a hotel.

The exterior must have been a deliberate choice, because the public spaces inside share this modernized baroque style. I affectionately dubbed it "Cher Meets the Jetsons." The front-to-back lounge has dim lights, dark, vibrant saturated color palette, ornate crystal chandeliers, seating nooks, multiple glass-fronted fireplaces and a tufted leather reception desk staffed by very friendly, enthusiastic workers. Though I didn't have extensive dealings with the folks there, they seemed super helpful, as I heard them working closely with other guests regarding airport transportation and local activities while I was checking in and out.

I opted for a $30/night king room upgrade to Room 301. The design motifs carried through to the room with the floor to ceiling tufted leather headboard and crystal chandelier. The room was quite spacious, for this property if not NY in general, with every nook used wisely to maximize storage. I had two windows overlooking 47th, which did make for some noise, but nothing that anyone used to a city would find excessive. The sort of free-floating glass cube rainforest shower was lovely, but may not be for everyone. If you were a couple this could be quite inspirational. I don't know if the double bedded rooms have this feature, but despite the presence of a curtain to draw around the exterior of the cube for privacy, this would be a weird setup for people traveling with children.

Each night of my two night stay, I had drinks with local friends at the bar. Cool setup, but it need some polishing. Night one, the bartender opted to yell over to us for our drink orders instead of coming over to get them. Night two the bartender lacked any ice for drinks. Really? A bar without ice probably needs a little more organization in the back. Though both people were pleasant, this was a weak link in the chain of experiences.

In short, the design choices were bold, but well done. The staff and location were superlative. The breakfast is a good deal for the price point, though the bar needs a little more polishing in some of its practices. I could easily recommend this hotel to most people for that, but with the slight warning it might not be the best place for families.

Room Tip: Rooms up front have 47th street noise, but they also have more space, light and room than others. And like everywhere, higher floors are better.
  • Stayed: March 2012, travelled solo
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1  Thank Dean R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded 8 March 2012

Thank you for taking the time to write such a descriptive and detailed review about your experience with us at the Sanctuary Hotel.

Knowing that guests of ours truly appreciate thought and effort that we put into creating the Sanctuary experience, is the best compliment that we could possibly receive.

We can't wait to have you back with us.

Best Regards,

Jeremy Poon
General Manager

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Reviewed 5 March 2012

Let me start out by saying that I travel regularly. I travel mostly for businesss. I now have a new hotel recommendation that is rivaled by none.

Upon my arrival, I was met by the best doorman that I have ever encountered. The hotel was busy with guests needing baggage help, requesting taxi transport, and enterring/exiting the hotel. Jose was managing all the requests with a "Can Do" attitude and a smile. He is incrediblely polite. I believe that he is not just an employee of the hotel, but rather an investment that they have made to deliver a great experience to all of their guests. The doorman is critical to a hotel's image due to the fact that they are typically the first employee that you encounter and the last. They could not have made a better selection.

I was soon joined by my better half. The plan was that she would site see while I was spending my day handling business. On her first day, she met with Freddie. Freddie gave her simple and effective directions that allowed her to navigate throughout the local area and enjoy some of the NYC beauty. Freddie made his interaction with her a memorable experience and it was filled with laughs as he allowed his incredible personality to shine in all of their conversations!

The hotel staff soon embraced her and she had just about the entire staff engaged in conversations and even high fiving her as she walked by!

We spent most of the evenings in the surrounding areas. The hotel boasts an incredible location and made visiting most of midtown very easy. One evening, we spent time at the bar. Patty was an incredible bartender and made the evening a joyful memory spent chatting with her and other guests. She was incredible!

This was such a great choice in hotel!!!

Yes, the room was small. It didn't matter.

The location was great. A half block from Times Square was perfect.

This is the most incredible staff that I have experienced nationwide.

Sanctuary has made an investment in the right people at this location.

I am now a NYC Sanctuary loyal guest, Thanks to Jose, Freddie, Robert, Patty, Kim, and all of the other high fivers.

Thank you for an incredible experience!

  • Stayed: March 2012, travelled on business
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4  Thank Jason G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded 8 March 2012

We are so happy that we were able to provide you with "The Most Incredible Hotel Experience".

It brings us great joy whenever guests are able to come to the Sanctuary Hotel and have such a memorable visit with us. The entire staff puts forth such great effort in doing everything possible to create an experience unique to each person's stay.

Jose, Freddy and Patty will be very happy to read about the fantastic comments that you expressed in regards to the service they provided.

We hope to have you both back soon.

Best Regards,

Jeremy Poon
General Manager

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Reviewed 5 March 2012

We just got home from our weekend in New York. We weren't sure about the hotel since I booked it on the internet. What a treat. The exterior of the 106 year old building has a great charm. The inside is completely redone into a modern, funky decor. The room was cruise ship small, but well done and well appointed. There was a huge leather headboard. The bathroom and shower were tiled in a leather-look porcelain. The shower had a wonderful rain head.

The staff was great. The concierges, Freddy and Brandon, were pleasant and helpful. Brandon sat with us at the bar and got to know us and then made our dinner reservations for us. The Siberian bartender was also great, though I neglected to get her name. That may have had something to do with the drinks she was pouring! Breakfast was included in the price of the room. They had a very nice continental breakfast.

If I had any complaints, it would be the cleaning crew were awfully loud for 8:00 on a Sunday morning. We may have been in the city that doesn't sleep, but we do.

But, we will be back. We spent part of our drive home planning our next trip to NY.

Room Tip: Remember that when you come to New York, you don't come to spend all your time in your room. You just come back to the room to change and sleep. Don't expect a spacious suite and you will be happier.
  • Stayed: March 2012, travelled as a couple
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2  Thank Chuck P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded 6 March 2012

It's simply great when we are able to exceed guest expectations. We are very happy that your experience with us was a pleasant surprise.

Many reviewers would agree that they too enjoy the warm and inviting decor, as well as the fact that we maximize the use of space in our rooms.

Freddie and Brandon will be very pleased to see your comments about them, as they work very hard to provide all our guests with a unique and memorable experience. However, I would like to apologize for any inconvenience that the morning housekeeping staff may have caused. They are busy bees in the morning and want to ensure that all our guests are taken care of.

We hope to have you back soon.

Warm Regards,

Jeremy Poon
General Manager

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Reviewed 4 March 2012

We booked The Santuary Hotel long before the refurb was completed & there were just artist impessions on the internet. It was a bit of a gamble but due to the location we decided to go ahead & hope for the best. We were not disappointed.

Getting there: The hotel would be really easy to find by taking the airtrain from the airport & then the subway, with a bit of pre planning the subway takes within a few streets of the hotel. The streets can be a bit of a struggle with a case but only costs £7 one way. We booked a transfer from the airport to the hotel which took over 3 hours but took the trains back (at the recommendation of one of the hotel porters). It was really easy & took about an hour.

Location: The location is fantastic, just around the corner from most 'must see' attractions. Steps away from Time Square. You can do a lot on foot but the hotel is near lots of subways stops for further away attractions.

Hotel:The hotel is a very comfortable. Th staff are all very pleasant. Rooms are on the smaller side as mentioned by previous reviewers but not too small....you are in New York so why would you need lots of room space you have enough to do that you barely need to see the room. Rooms are very clean & beds & pillows are really comfortable. The added bonus of free breakfast was great...it was not that fancy but more than what we were offered elsewhere when looking around. Bagels, muffins, toast, cereals & some fruits, along with teas, coffee or juice, a decent start to a day walking.

We do not tend to visit places more than once but if we were to come back to New York, we would definately stay at the hotel again.

Room Tip: The lift is a little squeaky so if you are a light sleeper it may be worth asking for one a few doors away.
  • Stayed: December 2011, travelled as a couple
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1  Thank Kartyflim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded 6 March 2012

We are happy that your experience with us exceeded your expectations.

At the Sanctuary Hotel, the staff makes every effort to provide a unique visit for all our guests. We strive to always leave our guests with an lasting impression. Having a fantastic and convenient location...is just a bonus.

Thank you for sharing your detailed feedback with us.

Best Regards,

Jeremy Poon
General Manager

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Reviewed 4 March 2012

I stayed at the hotel during the soft opening, so the roof top was not yet open. The staff was very helpful, rooms clean, location perfect. I was not fond of the very soft mattress and would have liked some light in the closet, as you block the light with your body. The rooms are small but that is the standard in NYC.

  • Stayed: August 2011, travelled solo
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Thank Kinselladk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded 6 March 2012

Thank you for taking the time to write a review about your stay with us.

I see that you stay with us in August of 2011. I would love for you to come back soon so that you can experience so much more of what the Sanctuary Hotel has to offer.

Best Regards,

Jeremy Poon
General Manager

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