This horrible story starts with attempting to check into our room at 4pm after a long day. Was told that the room was "Dirty" and that the room on the 27th floor that we paid extra for would take an hour or so to clean, but if we didn’t want to wait we could take a room on the 16th floor, but was advised that we should wait for the better room so we did. Over an hour had passed and no word on our room, so I asked the front desk. They said it was ready and attempted to give us the room on the 16th floor. Asked what happened to the room on the 27th floor, they had no answer. After a long debate, we took the 16th floor with a credit for the extra paid for the premier room and free breakfast for both mornings. The room was GROSS! Dirty, uncomfortable, view was of a window cleaning cage filled with Cig buts and soda cans. The Beds were dirty and hard as a rock. I immediately went to the front desk and requested a change. They "had no rooms left" (I heard this about 30 times) I asked for a refund so I could check into another hotel and the front desk "Manager" said she could not do that. Finally we called the front desk from the room and the person was able to get us out of the reservation. We went down two blocks to the Hilton on 42nd. The Hilton was 1000 times better, 42nd floor, clean, comfortable all of what an expensive hotel should be! Bottom line, this hotel is a hit or miss type of place, so cross your fingers if you make a reservation!
- Official Description (provided by the hotel):
- New York is the city that never sleeps. In the center of it all, Millennium Broadway Hotel New York is located in the heart of Times Square giving guests a front row seat to all of the endless action and constant excitement. We cater to both leisure and business travelers and is why we are preferred choice for a New York City hotel. We boast a welcoming, multi-lingual cast and crew, 626 thoughtfully appointed rooms, a 24/7 fitness center and complimentary Wi-Fi. In addition, our meeting and event facilities are second to none. Featuring 64,000 sq ft (5,945 sq m) of flexible meeting space, we are the only hotel in the city accredited by the International Association of Conference Centers. Discover our world and experience an iconic visit to NYC. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Ctrip TA and HotelQuickly so you can book your Millennium Broadway New York Times Square reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Millennium Hotel New York City
- Millennium Broadway Hotel
- Millenium Hotel Nyc
- Millenium Hotel New York