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“Pleasantly surprised”

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Crowne Plaza Times Square Manhattan
Ranked #199 of 470 Hotels in New York City
Certificate of Excellence
Reviewed 14 September 2012

I've historically had very mixed results when staying at Crowne Plazas throughout the world. Some were remodeled and fresh while others were old and stale. This hotel fits in the "remodeled and fresh" department. The location is perfect for the shows and Times Square. I'd consider it a great place for business travelers as well. The pricing is usually a very good value here. I was disappointed that there was no refrigerator in the room, but other than that it was acceptable. I've stayed at more luxurious hotels in NYC, but this one will not disappoint most and best of all you'll feel like you've gotten a great return your hard earned money. I stayed a few blocks away last month at a supposedly 5 star hotel that was greater in cost and much, much less in quality, so I am very satisfied.

Stayed: September 2012, travelled on business
1  Thank roadabug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPTimesSquare, Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded 20 September 2012

Roadabug,

Thank you for taking the time to post a candid review of our property! As much as I'm pleased to hear your great feedback about our Crowne Plaza, I'm sorry to see that some of our other, sister hotels, haven't been able to live up to the name! Rest assured, all of us on the Crowne Plaza Team thank you for your loyalty, and cant wait for your next visit in Times Square!

Best,

Yaniv Packin
Hotel Manager

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5,829 - 5,833 of 9,895 reviews

Reviewed 13 September 2012

Amazing location...step outside the front door and you're in the thick of it in Times Square. Other top tourist places very close; such as Central Park a 10-15 minute walk away, Rockerfeller Center and Grand Central Station are closer still. Spacious, well-appointed rooms, with good views and comfortable beds. Rooms surprisingly quiet, given the location. All of the hotel was very clean. Staff couldn't be more helpful. All in all, I can heartily recommend this hotel whether for business or pleasure.

  • Stayed: September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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2  Thank PeterT9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPTimesSquare, Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded 20 September 2012

Peter,

Thank you so much for the stellar review! We are thrilled to have your "heartily recommendation!" Please let us know on your next visit, so we can keep a special eye on your reservation :)

See you soon!

Yaniv Packin
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2012

Cisco exec traveling to NYC an average of every six weeks. The property is a trifecta - upgraded/renovated/chic/hip, great value, AND it has Vicky Martin. Vicky sees thousands of guests every week. Somehow she remembers me, always asks for my family, and makes it seem like we just saw each other yesterday. Service is impecabble and I recommend the property to my peers every time there is an opportunity.
One suggestion: Renovation took place a few years ago. Time to look at bathrooms for next renovation.

Room Tip: Rooms away from elevator on higher floors are preferred.
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  • Stayed: September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank E G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPTimesSquare, Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded 20 September 2012

EG,

Thank you for the stellar review! Vicky is definitely a major source of pride for us - she's the best! All of us at the Crowne Plaza take pride on providing exceptionally warm and caring service, and we couldn't be happier to hear that Vicky was able to do so for your visit! Regarding the bathrooms: we are in the process of having the rooms gone through one by one and we are redoing all the stone and fixtures where ever needed! Hopefully by your next trip we'll be like new!

Thank's again!

Yaniv Packin
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2012

I found the service at the desk and in the room to be first rate. The staff were very friendly. The rooms were in great shape. The beds were very comfortable. They even had a Keurig coffee maker. Vicky Martin at the checkout desk was bright and helpful, even at that time of the morning(6 AM). The hotel is well placed, right above the Hershey Store, and surrounded by all manner of restaurents. We were able to go to shows and go shopping without any trouble at all.
A thoroughly enjoyable experience.

Room Tip: Higher floors have less noise, and rooms away from the elevator also have less noise.
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  • Stayed: September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Judith F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPTimesSquare, Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded 20 September 2012

Judith,

Thank you for the outstanding review! Glad you enjoyed the experience in Times Square! In the future, if you'd like a room away from the elevator for less floor traffic, just let us know :) We are happy to honor as many guest requests as we possibly can!

Looking forward to your next visit!

Yaniv Packin
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2012

Location is fantastic, the best you can find.
Close to the theaters close to Times square
(less than a minute walk)!
Check-in was very very quick the staff was very very friendly.
Room was spacious!!! and very clean!!!
It's a must stay place.
We had a delightful stay!
Promise: We will come again soon!

  • Stayed: September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Nixon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPTimesSquare, Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded 19 September 2012

Nixon,

Thank you for the SUPER review! We are actually located in Times Square (on the North West Corner) - happy to be in the heart of the Theater District! We absolutely have every intention of taking you up on that promise! Let me know when you are in town so I can keep a special eye on your reservation!

Best,

Yaniv Packin
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Times Square Manhattan

Address: 1605 Broadway, between 48th and 49th Street, New York City, NY 10019-7406
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#80 Family Hotel in New York City
#93 Romantic Hotel in New York City
#146 Business Hotel in New York City
#146 Luxury Hotel in New York City
Price Range: ₹ 11,800 - ₹ 46,167 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Times Square Manhattan 4*
Number of rooms: 795
Official Description (provided by the hotel):
Times Square, always New York's most exciting scene, seems all new now that the Crowne Plaza Times Square has reinvented itself. Come check out our $85 million re-invention, and see for yourself how modern design can provide a whole new kind of comfort. Enjoy one of our 795 well-appointed guest rooms outfitted with fresh contemporary accents and plush Sleep Advantage beds. Every room offers breathtaking views of Times Square, the famous Manhattan skyline or the Hudson River, unique among hotels in Times Square. Relax in our sleek lobby lounge, or have an evening cocktail in Broadway 49 Bar. Delight in a new spin on New American Eclectic cuisine at Brasserie 1605, one of the most exciting Times Square restaurants. With options like these, it's no wonder that New York seems so new. If you've come for a meeting, you'll benefit from the new tech-friendly environment. If you're here for an event, you'll revel in the open space and atmospheric lighting, and when you walk through our front door, you step onto Broadway dazzling lights, world-class entertainment and urban energy. That's how Crowne Plaza Times Square is keeping New York new for you. ... more   less 
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Also Known As:
Crowne Plaza Times Square Manhattan Hotel New York City
Crowne Plaza Hotel Manhattan
Crowne Plaza New York City

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