We stayed two nights at The Salisbury last week. First the good: I was there with my 15 year old daughter and her two friends. I got a great winter rate on their website - $99 per night, an amazing rate for this part of midtown. The hotel is in a super amazing location, on 57th between 6th and 7th Aves. Just a couple of blocks from Central Park, Rockefeller Center, Times Square, theaters. And there's a subway stop at the corner of 57th and 7th. Since it was a quiet time of year they gave us a suite which was massive. By far the biggest hotel room I've every stayed in in New York. There was a bedroom with two double beds, a bathroom, a sitting room with a couch and TV and a kitchen area with fridge, microwave and a small table. And there were FOUR huge walk in closets - one for each of us! The place is dated, especially the bathroom, but it's clean and it was lovely to have so much space to spread out. Also, 57th St. is fairly quiet at night and I slept very well.
The staff aren't very warm, but they were efficient and helpful if we had any questions. And they allowed us to leave our bags for the day after we checked out on Thursday.
But that's where the trouble began. Thursday was the day of record snowfall in New York and our bus home was cancelled (don't get me started on Megabus). So we were stranded at Penn Station at 11 p.m. So I called the Salisbury, told them our situation and that we had just stayed there and asked if they had room. They said they did and it would be $250. I told them we had just spent the night there for $99. He said that is their internet rate and I might be able to get that if I went on-line. He couldn't have been listening very well because I had already told him I was stuck at Penn Station with 3 kids. I had no access to the internet. I guess he was making assumptions in this Blackberry age, but I told him I couldn't get on the internet. He shrugged with his voice and said he couldn't do anything for us. This kind of bureaucratic nonsense in that sort of situation really upset me. I guess I could have spent $250, more than twice what we'd just paid for TWO nights. But I'm a single parent and the trip had already been a splurge. I was willing to pay something close to what I'd already paid and since they had empty rooms I can't believe they wouldn't help us out. We went so far as to call a friend who checked for $99 rooms on their website but it said they weren't available. Price gouging in a bad situation is a terrible thing to do and it didn't sit well with me.
So in fairness I would say that the main part of our stay at the Salisbury was fine, but their attempt to extort money from us when we were stuck was a rotten thing to do. We ended up getting a room for $120 at a Hilton near Penn Station on 28th St. and they were incredibly nice and accomodating.
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- Also Known As:
- Salisbury New York City
- Salisbury Hotel New York City
- Salisbury Hotel Nyc