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Reviewed 15 January 2019

I stayed at the Innside hotel on Saturday, January 12th for one night. I booked online on their website and it said my total price including taxes was $166.39. Upon checking in I was informed there would be an additional charge of $40 for the items in the refrigerator (2 bottles of water, diet coke, regular coke, bottle of orange juice, bottle of apple juice). When I tried calling room service, there was no room service. You were directed to download an app to order from local restaurants and the only restaurant in the hotel was closed for a private party. For $206 I could have stayed somewhere else

Date of stay: January 2019
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Darnell P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sunshine31070852159, General Manager at INNSiDE New York Nomad, responded to this reviewResponded 15 January 2019

We appreciate you taking the time to share your feedback, Darnell.

We're disappointed to hear that your experience was tarnished by your interactions by the quality of our services. Please know that we are dedicated to providing only the most attentive and courteous service to each individual staying in our hotel so we'll be sure to discuss all of your concerns moving forward.

We hope you'll give us another opportunity to host you in the future for a more positive experience.

Mauricio Patino, General Manager

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Reviewed 14 January 2019 via mobile

We enjoyed our stay here. Pretty patio, comfortable beds, linens, and towels. Convenient to metro and key locations. Bar looked nice, but it was booked for a private party. Polite service and very clean.

Date of stay: January 2019
Trip type: Travelled with friends
Thank Jean C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sunshine31070852159, General Manager at INNSiDE New York Nomad, responded to this reviewResponded 15 January 2019

Thank you for sharing, Jean!

We're delighted to hear that you had a wonderful experience with us! We're so glad you enjoyed our clean and comfortable accommodations, along with our service. We strive to provide our guests with the best possible experience, so this is great to hear.

We'd love to share an even more fantastic visit with you in the future. Have a beautiful day!

Mauricio Patino, General Manager

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Reviewed 10 January 2019

This hotel wasn't my first choice when I was in NYC for work, but I am glad I chose it.

Location was great, I was able to get to Chelsea market in a short time, and the walk was quite nice.

I have to say this hotel has the sunniest and brightest room I've ever seen (in a good way). My room had large windows and the whole room was filled with sunshine and warmth, which made me REALLY happy.

Free non alcohol drinks in the fridge, who doesn't like that, so kudos to that.

Bar and the new on site restaurant are on the pricier side, but overall, they were good.

Overall good stay and I would want to come back!

Date of stay: December 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank fernwang
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sunshine31070852159, General Manager at INNSiDE New York Nomad, responded to this reviewResponded 10 January 2019

Thank you for the glowing review, Fern!

We're delighted to hear that you had a wonderful stay with us. We strive to provide our guests with warm hospitality, comfortable rooms, and efficient service, so this is great to hear! We'd love to host you again in the future so we can share another excellent experience with you.

Have a beautiful day!

Mauricio Patino, General Manager

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Reviewed 5 January 2019

Great experience, cool environment, friendly and chilly. Nice service, ideal for family's trip looking to explore the big apple. Staff very collaborative and looking forward to help you and provide ideas and suggestions.

Date of stay: December 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
Thank Jet68640015904
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sunshine31070852159, General Manager at INNSiDE New York Nomad, responded to this reviewResponded 6 January 2019

Thank you for the excellent rating!

We're so glad that you've enjoyed your stay with us so much. We strive to provide each guest with exceptional service and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team.

Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon. Have a beautiful day!

Mauricio Patino, General Manager

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Reviewed 5 January 2019

Ideal location in the middle of Manhattan, so good access to seeing all the major tourist sites. Hotel was wonderful throughout our stay. Staff helpful & very friendly. Room good size. Was not expecting maid service daily, however lovely to see our room clean & fresh smelling after a long day out. The Wilson restaurant within the hotel was fabulous. Have already recommended Hotel & restaurant to friends & family. If we ever go back to NYC again, would definitely book at Innside by Melia again!

Room tip: Reasonably quiet location
Date of stay: December 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank RosieRose1971
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sunshine31070852159, General Manager at INNSiDE New York Nomad, responded to this reviewResponded 6 January 2019

Thanks for sharing this fantastic review, Rosie!

We're thrilled your time with us was so outstanding! We endeavor to share a memorable experience with our guests. After all, your happiness is our top priority! We always strive to go above and beyond for our guests. We appreciate all of your praise for our cleanliness and services. Your kind words let us know we're doing our job!

We're already looking forward to your next visit so we can share another amazing experience with you soon! Have a beautiful day!

Mauricio Patino, General Manager

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