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“good location. Terrible hotelier. Horrible experience”
1 of 5 bubbles Review of Roger Smith Hotel

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Roger Smith Hotel
Ranked #125 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“good location. Terrible hotelier. Horrible experience”
1 of 5 bubbles Reviewed 24 April 2012

The location is excellent, price paid was good for the place. Unfortunately the attitude and way of dealing with customers in front desk is horrible. Terrible hotelier. I strongly discourage a stay in this hotel hoping owners will change front desk management and workers.
Both front desk management and workers with an offensive attitude, unfriendly, and the opposite of what "hospitality"should mean.
In same holiday I stayed in two others hotel and had a much better service experience.

The awful service happened in two shifts:
11th April 2012 at 2pm
12th April 2012 at 10am

Shame yourself for how you conduct the business

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank claudioita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marlenny P, Manager at Roger Smith Hotel, responded to this review, 26 April 2012
Dear, Caludioita,

Thank you for sharing your feedback on your stay this April. I am delighted to hear that you found our location ideal for your travel. While you stayed in one of my personal favorite rooms, which has been recently renovated, I’m disappointed to hear about the unpleasant service you experienced from the front office staff. The Roger Smith Hotel has been recognized for the personal and friendly hospitality that we pride ourselves in, and the reason we retain our loyal guests. I will be following up with the front office and executive teams to ensure that this does not happen again. Please consider giving us a second opportunity to provide you with a memorable stay.

Looking forward to welcoming you back in the future.

Best regards,

Marlenny Paredes
wecare@rogersmith.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (330)
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Montreal, Canada
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 24 April 2012

Stayed in the Roger Smith for one night in mid april, had a reservation for a hotel in New Jersey that offered transportation every 30 minutes to NYC due to the fact that it's almost impossible to find a decent hotel at a decent price in Manhattan. But a friend suggested to try and see if we could find something through the internet, so he made a quick search in Hotels.com and found the Roger Smith at a good price ($198/night), so we decided to take it and avoid NJ. We were pleasantly surprised, as the hotel is in an excellent location, check-in took 2 minutes, and got a room on the 8th. floor (so no noise from Lexington Avenue). The room was a bit dated, but had a cozy feeling, had a mini fridge and a coffee maker, and the bathroom was very clean (although a bit dated too). No problems with the wireless network (even placed a couple of facetime calls which require at least an average internet speed), furniture could use some cleaning.
Overall a nice stay, would stay there again because of the price/value ratio.

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pppjjj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Solihull, England
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 23 April 2012

This hotel is located in the centre of Manhattan a few minutes walk from Grand Central Station, Times Square, and the Rockerfeller Centre. The Junior Suite we occupied was nicely appointed and very clean and the WiFi worked well.

The hotel is on a busy street so if your sleep is easily disturbed it may not be for you, but this didn't bother us at all.

We didn't eat or drink in the hotel so can't comment.

Absolutely no cause for any complaint.

Room Tip: Only stayed in one room so don't know what any of the others were like.
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tania0703
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Memphis, Tennessee
Level Contributor
52 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 23 April 2012

I stayed here for a conference and it quickly became my NYC home. The staff is great, they are friendly & very helpful with everything from locating a package to helping find a restaurant. My room was a very nice size, was clean, comfortable, and felt like a guest room in a home more than a hotel. The location is very convenient. I will definitely be back.

Room Tip: Corner rooms are very roomy.
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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SheilaThomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sarasota, fl
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 18 April 2012

I've stayed here 3 times in the past 6 months and will return. The staff is friendly and welcoming. The rooms are good-sized and comfortable. Furniture is what you would expect if you were staying at a friend's beach or ski house, comfortable/shabby rather than matchy-matchy plastic. There are all the comforts of home, including a selection of books in each room and DVDs available from the desk, as well as a small fridge rather than a mini-bar. Nice towels, real hangers in real closets with doors. And the price is unbeatable, especially for the location a block from the Waldorf.

Room Tip: Rooms 01-02 face the courtyard and are quieter.
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  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tobydSarasota_Fl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marlenny P, Manager at Roger Smith Hotel, responded to this review, 23 April 2012
Dear TobydSarasota,

Thank you for sharing your Roger Smith experience. We are delighted to hear you are a loyal guest. Our number one goal is to provide a "home away from home" environment and Im happy we were able to succeed. We look forward to welcoming you back again soon.

P.S. Please contact me on your next visit and I will ensure you have the 01 room you like.

Best regards,

Marlenny Paredes
wecare@rogersmith.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Roger Smith Hotel

Property: Roger Smith Hotel
Address: 501 Lexington Avenue, New York City, NY 10017-2008
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#53 Green Hotel in New York City
#183 Family Hotel in New York City
#183 Business Hotel in New York City
#188 Romantic Hotel in New York City
Price range (per night): ₹ 12,706 - ₹ 26,254
Hotel Class:3 star — Roger Smith Hotel 3*
Number of rooms: 130
Official Description (provided by the hotel):
Classic 1930's New York skyscraper - Midtown location on east side, 3 blocks to Grand Central Station. Home away from home. People. Art. Stories. Ideas. ... more   less 
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Also Known As:
Hotel Roger Smith
Roger Smith Hotel New York
Roger Smith New York City

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