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“Friendly Staff, Great Location”
Review of Roger Smith Hotel

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Roger Smith Hotel
Ranked #109 of 469 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
Reviewed 4 April 2012

Stayed for one night on a weekend. Front desk staff was warm, accomodating and efficient.

Room Tip: Beware lower floors with window AC units. Lexington Avenue is a busy street and the street noise may...
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  • Stayed: April 2012, travelled solo
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Thank ArchbishopofKrejci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,415 - 1,419 of 2,209 reviews

Reviewed 27 March 2012

We stayed for 3 nights and were upgraded to a Junior Suite with no extra charge. The rooms were extremely spacious and very comfortable. I was amazed at the space. The location was fantastic. I have recommended that my parents stay in this hotel next month and I will be back again! Good value for money

  • Stayed: March 2012
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Thank Eve2463
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2012

I had read the reviews on Tripadvisor and found the Roger Smith Hotel for a Four Star Hotel had a reasonable room rate. What is that old saying... you get what you pay for!

When I checked in I was running off to a meeting so I gave my bags to the bellman to deliver to my room. When I got back aroun 9:30 at night I finally saw the room. I had a Jr. Suite and the room was a good size, minimal electric outlets and no wireless connection. They told me that would work on that on Monday (which never happened). I have an iPad, a Smart Phone and a Kindle Fire, none of which could connect to the wireless network.

The first thing I noticed was that there are no fire sprinklers in the room (the hotel was grandfathered in, they told me and so does not need to comply). Also there was no exhaust fan in the bathroom. There was however, an old and tired mattress.

In the morning I went to the restaurant for breakfast which was okay eggs coffee and croissants. On the way out I noticed that the restaurant had received a B rating from the board of health, which means that they received a negative 14 to 27 points for sanitary violations. I did not eat there again!

By the way, that rating is on a large 8x10 sign that most restaurants post proudly, theirs was conveniently hidden behind the door leading into the restaurant.

If I hadn't prepaid (won't do that again) I would have moved. I certainly won't go back.

  • Stayed: March 2012, travelled on business
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4  Thank kaberk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marlenny P, Manager at Roger Smith Hotel, responded to this reviewResponded 20 April 2012

Dear Kaberk,

Thank you for providing feedback on your stay with us. I’m happy you were able to take advantage of the discounted rate offered via our website. I read your below comments on your experience. The Roger Smith is a 3 star boutique hotel that does not claim to be a 4 star property and I believe you may have been confused with the review rating system with Tripadvisor which does not refer to the hotel star rating. Our Junior Suites offer a compliment of amenities at no additional charge which I hope you were able to utilize like, a small refrigerator, tea and coffee maker and a library with a selection of books to read from. I did a walk-thru of your room and counted 7 different electrical outlets, each having 2 – 4 sockets to plug in your electronics. In regards to the complimentary Wi-Fi; I looked over the shift report for that evening and found no interruptions on our network; however I did see that you made a report on the lack of sprinklers in the room which was personally addressed by our engineer who diligently offered information. Fire Sprinklers systems are installed in accordance with consensus standards developed through the National Fire Protection Association (NFPA) which are not always required. Many buildings, like the Roger Smith Hotel that were built prior to modern-day standards “grandfathered” so a retrofit is not required. We do have a sprinkler system in place on all other public areas including corridors, as well as fire command stations and a trained Fire Brigade team. I’m glad you enjoyed the breakfast. We too are dissatisfied with the rating and have since implemented new routines to improve and hope for an "A" at our next inspection. In regards to the rating placement, please know that the Board of Health dictates where the rating is placed, and I do apologized if you missed it”

We are very sorry for not satisfying your expectations and ask that you give us a second opportunity at providing an enjoyable stay with the Roger Smith Hotel. Please do contact me directly for your next trip and I will be sure to look after your reservation.

Best regards,

Marlenny Paredes
wecare@rogersmith.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2012

As I did not know this hotel, it was not my first option for a 4 night stay in NY but I was very happy with what I found and would stay there again.

The staff are extremely friendly and courteous. Rooms are clean and spacious (I had a walk-in closet - never before in NYC), although I think some on the higher floors have been ugraded\renovated.

The radiator in the room was making some noise on the first night - I was immediately moved to another room and given a breakfast voucher for the incovenience. I found this pretty to be pretty impressive.

The price\value point is excellent and I think tough to beat in Manhattan.

Room Tip: Higher floor, not on Lexington (more quiet).
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  • Stayed: February 2012, travelled on business
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Thank SODA F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 March 2012

The Roger Smith Hotel was completely surprising. Every floor and every room is different. It all looks like an ecelectic grandma was living in the building right before you checked in and she was really into art from all over the world. I mean that in a good way. I loved the charisma of this hotel that comes from the historical charm of keeping the original USPS system in the hotel and the original bath drains that you open up outside the tub!
The rooms are quite spacious for NYC and the free wifi is excellent!
I really enjoyed this hotel and would stay here again.

  • Stayed: March 2012
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1  Thank TheRealKatieWest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Roger Smith Hotel

Address: 501 Lexington Avenue, New York City, NY 10017-2008
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#53 Green Hotel in New York City
#179 Family Hotel in New York City
#179 Business Hotel in New York City
#184 Romantic Hotel in New York City
Price Range: ₹ 7,588 - ₹ 27,865 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Roger Smith Hotel 3*
Number of rooms: 132
Official Description (provided by the hotel):
Classic 1930's New York skyscraper - Midtown location on east side, 3 blocks to Grand Central Station. Home away from home. People. Art. Stories. Ideas. ... more   less 
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Also Known As:
Hotel Roger Smith
Roger Smith Hotel New York
Roger Smith New York City

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