I stayed in the Best Western Seaport Inn with my husband and daughter over Labor Day weekend 2010, as we were moving our daughter into an apartment in Brooklyn. Although the location of this place is fabulous, with great restaurants and shopping, and although the hotel seems clean and with updated furnishings, our experience of staying there alternated between laughable and hair raising. At breakfast the first morning, the fire alarm went off, followed in short order by the arrival of New York's finest--a full complement of hook and ladder trucks and firefighters. Never got the whole story (the front desk staff was uncommunicative at best), but it seemed to be a fire involving the elevator system. For the remainder of our stay, the elevators were out of order--good thing our room was only on the third floor!! The only explaination we received was a sign posted on the doors of the elevator. And about that room--clean enough (or so we thought) although very dark owing to a lovely view of a ventilation shaft--we encountered additional occupants in the form of...yes...bedbugs We think they were living in the sleeper sofa, as we did not find any evidence on or in the bed. Maybe just a matter of time though...when I mentioned this discovery discreetly to the front desk staff, I received a blank stare. No apology, no "we'll check it out right away", no offer to move us to another room. I asked about an extermination policy and was told that Housekeeping would be notified. We did not unknowingly carry bugs home with us or to our daughter's apartment, (we checked pretty thoroughly, believe me) so it was probably a fairly minor infestation at that time.
I actually hesitated to write this negative review, because I really wanted to like this hotel. It is in a wonderful part of lower Manhattan, really close to the Brooklyn Bridge, with lots of character, great bars and restaurants, and fairly good if expensive parking. We certainly were there on a difficult weekend, with the fire and the inoperative elevators ( and--ahem--little visitors) and I get that sometimes these things just happen. What was really inexcusable was the attitude of the front desk staff--they seemed completely clueless as to the impact that these inconveniences might have on their guests. This is the antithesis of hospitality--which is what hotels are supposed to be about, right?
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- Also Known As:
- Best Western Plus Seaport Inn Downtown Hotel New York City
- Best Western Seaport Hotel Downtown
- Best Western New York City
- New York City Best Western