DO NOT TRUST THIS PLACE - THEY RUINED OUR HOLIDAY. My boyfriend and I had booked months in advance a stay at the Broadway Hotel and Hostel for a week in May/June 2011. We took a taxi from the airport taking us straight to the hotel. On arrival a doorman let us in and we were met by the receptionist, however on attempting to check in, we were told by the young girl behind the desk that they were being closed down as they were being made into student accomodation. As annoying as this was, I was calm expecting that she would soon tell us where we would be being transfered to as an alternative. However THEY HAD MADE NO SUCH BOOKING and expected us to sort ourselves out. When i actually asked what are we meant to do? She actually shrugged. We were completely devestated, not only had they FAILED TO LET US KNOW OF THE CANCELLATION, despite taking all my details at the time of booking but now expected us to find alternative accomodation. After a long flight this was the last thing i wanted to do. We were then told we would have to pay to use their internet to find another hotel and i would not be allowed to use the computer on reception. They were not sympathetic at all. After about an hour of calling around to find a relatively cheap alternative we left and made our way to a different hotel. Unfortunately we had to use the majority of our spending money on this hotel due to the last minute bookin. A COST WHICH WAS DOUBLE what we were meant to pay at the Broadway Hotel and Hostel. After that first day, we were determined to put that awful day behind us and enjoy the holiday, but unfortunately we were now hundreds of pounds down and were unable to see most of the things we had dreamed of.
However, I have seen since then that the hotel is still open and people have been reviewing their stays over the last year - obviously this leaves me confused, i thought the hotel was closing or so i was told.....PLEASE DO NOT STAY HERE IF YOU WANT FANTASTIC MEMORIES OF NEW YORK. BROADWAY HOTEL AND HOSTEL RUINED OURS.
- Official Description (provided by the hotel):
- Broadway Hotel & Hostel is situated on the trendy Upper West Side. we offer clean, comfortable, and, most importantly, affordable New York City discount hotel rooms. A 15-minute ride from the heart of Times Square! Designed to satisfy even the smallest travel budgets, our chic yet inexpensive hotel provides wonderful value, in a colorful setting. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Agoda, Ctrip TA and HostelWorld so you can book your Broadway Hotel and Hostel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Broadway Hotel New York City
- Broadway Hotel Hostel