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“Nice surprise”

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Hilton Garden Inn New York/Manhattan-Chelsea
Ranked #214 of 468 Hotels in New York City
Certificate of Excellence
Carmel, IN
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Nice surprise”
Reviewed 30 April 2012

I was pleasantly surprised with this hotel in Chelsea, right in the heart of the flower district, surrounded by wholesale vendors. It's a close walk to a lot of sights and half a block to the subway stop, so very convenient. The hotel staff was extremely friendly and helpful, as were the doormen. Housekeeping was fine, though we had to ask for extra towels everyday. I thought the rooms were a good size, and it was quiet at night. There are 24 floors with only 6 rooms or so per floor, so it's fairly private. The room next to us had 2 queen beds; ours had 2 doubles, though I think the room charge is the same for both. The hotel has a full restaurant and bar and serves a buffet breakfast. Microwave and mini fridge in the room, too. A travel/concierge agent is stationed in the lobby each day to book sight-seeing tours, Broadway shows, etc... Free wi-fi was offered to us, as well. Chelsea is a nice change from the hustle and bustle of Times Square. It's not busy at night, and it's easy to get to everywhere from here. I would definitely recommend this hotel to anyone who wants a clean, safe hotel in NYC for a reasonable price.

Room Tip: Some double rooms have 2 queens, some have 2 doubles. Reserve queens if you can. No view on lower fl...
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  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bibiwepr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, 8 May 2012
Thank you for the wonderful feedback regarding your recent stay with us! Our staff works diligently to bring personal attention to every guest interaction, and we are pleased you received that attention. All of our rooms either have one king bed or two queens. We do not have any rooms with double beds. We agree that our rooms are very spacious for NYC. We are happy to hear our location was convenient for your many adventures as well. It is nice that we are so close to major attractions, but yet our guests are able to escape large crowds and a lot of noise. Thank you for making us your hotel of choice, and we look forward to seeing you next time you are in New York!
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (270)
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English first
Chicago
1 review
Reviewed 29 April 2012

I stayed with 4 friends in 2 rooms and we had great service. The location was great. The staff was friendly. On my next visit to New York I won't think about staying anywhere else.

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AggressiveGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, 3 May 2012
Thanks so much for the very nice review of your stay at the Hilton Garden Inn Chelsea! You and every other guest of ours are very important to us. The entire staff works very hard to exceed the expectations of every guest. Thank you for making us your hotel of choice!
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Australia
Level Contributor
72 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 28 April 2012

LOVED this hotel! Great location, 5 minute walk to Times Square, Madison Square Garden, subway right on the corner or short walk to Penn Station. Staff were friendly and helpful. Room was small, as you expect from NYC, but not cramped, very clean and fresh decor. Handy to have the microwave and mini fridge.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lozza428
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, 3 May 2012
Thank you for taking the time to write a nice review about your recent stay at the Hilton Garden Inn Chelsea! We are so pleased you enjoyed your stay with us and found our location and hotel amenities convenient. Our staff does a great job of welcoming and offering personal attention to each guest. Thank you for making us your hotel of choice, and we look forward to seeing you next time you are in New York!
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San Jose, California
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 April 2012

For a NYC hotel in the middle of the action (a few blocks from Penn Station), you get pretty reasonably sized rooms for a pretty reasonable price. The cookies in the evening at the front desk were a nice touch.

  • Stayed April 2012, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank Bryce L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, 3 May 2012
Thank you for taking the time to write a review about your recent stay at the Hilton Garden Inn Chelsea! We are so pleased you enjoyed your stay with us and found our location and hotel rooms convenient and spacious. We definitely agree the cookies are a nice touch! Thank you for your kind words, and we are looking forward to see you during your next visit to New York!
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On a holliday in my head
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 April 2012

I stayed with my niece and nephew at Hilton Garden Inn Chelsea for a week during Easter, and we were met with a very friendly welcome! I was a bit jetlagged and not entirely on my best awake behaviour then, but the excellent people in the lobby took it in stride. When I booked the stay, I asked for a room with a view because it was my niece and nephews first time in the US, which we got!

The location is good, close to two subway stops. The street isn't very noisy, no heavy traffic below.
The lobby have a concierge, no less friendly than the doormen or receptionists.

About the room, it were not as big as the other Hilton Garden Inns I've stayed at, including the Times Square Garden Inn, but it was big enough for three adults to crash. The housekeeping was up to the normal good Hilton standard I have come to expect.
On the negative side, there's room for improvement on the bedside light. Only one big lamp on a nightstand between the beds isn't very good. Smaller lights on each separate bedside would be a lot better. As it was, I couldn't be reading in my bed without having lot of light shining on the other bed. So I didn't.

Doorman Mikhail from Nigeria, thank you for a fun last good impression of the good people working at the Chelsea Garden Inn!

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ornamental
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, 3 May 2012
Thank you so much for taking the time to review our hotel. I am glad you and your neice and nephew had a great NYC experience. We find our location and room amenities to be very convenient for our guests. Our employees do a great job of welcoming and taking good care of our guests as well. Thank you again for choosing the Hilton Garden Inn Chelsea! We hope to see you next time you are in the US!
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Additional Information about Hilton Garden Inn New York/Manhattan-Chelsea

Property: Hilton Garden Inn New York/Manhattan-Chelsea
Address: 121 West 28th Street, New York City, NY 10001-6102
Phone Number:
Region: United States > New York > New York City > Chelsea , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#151 Family Hotel in New York City
#195 Romantic Hotel in New York City
#201 Business Hotel in New York City
Price range (per night): ₹ 10,130 - ₹ 29,165
Hotel Class:3.5 star — Hilton Garden Inn New York/Manhattan-Chelsea 3.5*
Number of rooms: 169
Official Description (provided by the hotel):
Delight in Hilton Garden Inn New York/Manhattan-Chelsea - a modern Madison Square Garden hotel. Perfectly located in the city's Flower and very chic Chelsea district, the hotel is in the heart of it all. Just south of Times Square and convenient to Penn Station, Grand Central Station and all subway lines, this charming Chelsea hotel is central to the wonders of the city. Less than 0.5 miles to Jacob Javits Center Four blocks to Macy's Seven different subway lines within a short walking distance Three blocks to Madison Square Garden. Connect in Business at this Madison Square Garden Hotel. Corporate travelers enjoy an easy walk to many businesses and area corporations: Jacob Javits Convention Center, Fashion Institute of Technology, Flat Iron Building, Macy's, Fisher Price, Cisco Systems. ... more   less 
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Also Known As:
Hilton Garden Inn New York - Chelsea Hotel New York City
Chelsea Hilton Garden Inn
Hilton New York City
Hilton Garden Inn Chelsea
New York City Hilton

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