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“Clean and nice, great location”

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Holiday Inn Express New York City - Chelsea
Ranked #271 of 468 Hotels in New York City
GreenLeadersBronze level
Indianapolis, Indiana
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Clean and nice, great location”
Reviewed 7 February 2012

Had a wonderful stay at the Holiday Inn Express before catching a train to Montreal. The nice ladies at the front desk upgraded us! The room was clean and comfortable and the location was wonderful! Definitely recommend!

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AJT5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony L, Manager at Holiday Inn Express New York City - Chelsea, responded to this review, 9 February 2012
Hello dear traveler,
Thank you for taking the time the share your recent experience at the Holiday Inn Express Madison Square Garden. We are really glad that you enjoyed your stay with us. We hope that in the near future, your time with us will be longer so you can enjoy more of our great city, the lovely ladies at our front desk are looking forward to it as are all of us here at the Holiday Inn Express Madison Square Garden. Thank you for your recommendations, have a safe and wonderful day!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Auburn, New York
1 review
Reviewed 7 February 2012

I booked 3 rooms for this past weekend & only had one request. Please put them on the same floor. Very simple & they did the complete opposite. Every room was on a seperate floor & I really did not appreciate the lack of effort for one little thing. Even if you are close to sold out you should try to honor requests as they come in, whether it be over the phone or otherwise stated. If not please inform the guest why you couldn't meet the request. I work for another Holiday Inn & we do everything in our power to fill requests as people call us, for any date we can. Besides the tiny rooms, everything else was fine. Just wish staff could have acted like they cared about my request.

  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lindsey T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony L, Manager at Holiday Inn Express New York City - Chelsea, responded to this review, 8 February 2012
Hello from the Holiday Inn Express Madison Square Garden,
It seems like we dropped the ball with you and your reservations, we do apologize for any inconvenience this has caused. We try to move heaven and earth in order to accommodate every request that our wonderful guest ask for, it hurts us when certain circumstances limit us to do so. Your willingness to share your experience is much appreciated, we always want to hear what are guest would like in order to make they stay an enjoyable one. We value your advice and we always love to hear from other hotels. Our industry is unique and it’s helpful to hear from others that go through the same. We hope that this occurrence does not change your opinion of our Holiday Inn Express Madison Square Garden. We thank you again for your words and we look forward to having you again in our hotel. Till next time.
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rwoman11
Level Contributor
45 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 6 February 2012

Location:
This property is on 29th street, between 7th and 8th. It is a short walk from Penn Station and I found 8th Street to be slightly less congested. Keep in mind that events at MSG can make the area very busy, especially if walking with bags.

The hotel is easy walking distance to Herald Square, Times Square, MSG, etc. Its location also makes for easy access to the various Subway lines, PATH trains, and regional trains.

There are abundant places to eat and drink nearby - pubs, bars, Italian, fast food...just about everything!

Check In:
Check in was fairly painless although I had to get a different room because the first one was still being cleaned when I went upstairs.

As a PC Platinum member, they gave me a gift bag with water and chocolate covered raisins upon check in. I thought it was a nice touch! :)

Room:
The room was an okay size...it IS NYC!! :). Plenty of outlets, flat screen TV, comfortable pillows/bed, and was very functional.

There is an okay hair dryer in the bathroom. Toiletries included soap, shampoo,conditioner, and lotion.

My sister has stayed here in the past and they provided ear plugs due to outside noise. They were not offered to me, but I did not find the outside noise bothersome. That said, the walls of the hotel are somewhat thin and it was easy to hear hallway noise.

Amenities:
Complimentary breakfast - it was the normal HIEx breakfast spread - a mix of cold cereals, coffee, juice, sausage and gravy, scrambled eggs, cinnamon rolls, yogurt, hard boiled eggs, etc.

Wifi - complimentary and the front desk provided a code. There are also a couple of PC work stations in the lobby.

Room Tip: Some may be bothered by traffic on the street side of the hotel - facing 29th (north)
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  • Stayed February 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rwoman11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony L, Manager at Holiday Inn Express New York City - Chelsea, responded to this review, 7 February 2012
Dear reviewer,
WOW! That pretty much sums up our response to your fantastic review for our Holiday Inn Express Madison Square Garden Hotel. We really appreciated the manner in which you describe every aspect that we provide to our guest…Location, Check-in, Amenities for our Priority Club Members, Free Wi-Fi, Complimentary Breakfast, the list goes on. We thank you from the bottom of our hearts. We hope that the next time you come visit NYC you will not hesitate to stay with us again. We look forward to make your stay as perfect as we can make it. The Holiday Inn Express MSG Team salutes you!!!
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England, United Kingdom
Level Contributor
78 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed 4 February 2012

A very nice stay at the HI Express at Madison Square Garden. The hotel is within a five minute walk from NY Penn Station making it perfect if you are arriving from Newark Airport (30 minutes away by train). Very well situated for exploring Manhattan. Clean rooms, nice staff, can't recommend enough.

Stayed February 2012, travelled as a couple
Helpful?
Thank PJice9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony L, Manager at Holiday Inn Express New York City - Chelsea, responded to this review, 7 February 2012
Dear reviewer,
Thank you for your fantastic review, we are really happy that your time with us was more than pleasant. Your recommendations for future guest will be very appreciated by them. Our team loves to see awesome scores like the one you just gave us, it makes them feel very happy. We hope to see you in the near future, have a fantastic day!!!
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Finland
Level Contributor
30 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 3 February 2012

We loved the location of the hotel. Center of Midtown and close to subway but still on a little bit more quiet street. We didn´t hear much street noice in the room.

We had a one king bed room. Room was big enough for two people and luggage, and the whirlp0ol at the bathroom was nice. Only we didn´t like the glass wall between bathroom and the actual room as the glass was making noice everytime air flow came from somewhere. But that´s a minor thing.

Fitness center was small but adequate. Overall hotel was always really clean and we didn´t see any bugs or anything. Breakfast was crowded and food quite basic, but it gave you start for the day.

New York hotels are expensive and this wasn´t cheap either, but I think we got our money´s worth.

  • Stayed September 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Noora H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony L, Manager at Holiday Inn Express New York City - Chelsea, responded to this review, 3 February 2012
Dear Trip advisor member,
Thank you for taking the time from your day to review your recent visit at the Holiday Inn Express Madison Square Garden. We’re happy to see that your stay with us was a satisfactory one, we work hard to make all guests stay a pleasant one and it’s pleasing to see that you enjoyed yours. We will be ecstatic if you ever find yourself returning to the New York City and you choose to stay with us again. Please feel free to reach out to us if you would like to further discuss your stay or to prepare for your future reservation. Yours always, Holiday Inn Express MSG Team.
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Additional Information about Holiday Inn Express New York City - Chelsea

Property: Holiday Inn Express New York City - Chelsea
Address: 232 West 29th Street, New York City, NY 10001-5201 (Formerly Holiday Inn Express NYC Madison Square Garden)
Phone Number:
Region: United States > New York > New York City > Chelsea , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#64 Green Hotel in New York City
#147 Business Hotel in New York City
#182 Romantic Hotel in New York City
#195 Family Hotel in New York City
Price range (per night): ₹ 9,561 - ₹ 24,225
Hotel Class:3 star — Holiday Inn Express New York City - Chelsea 3*
Number of rooms: 228
Official Description (provided by the hotel):
Thank you for choosing the newly renovated Holiday Inn Express New York City - Chelsea hotel located right in the heart of Chelsea and Madison Square Garden area. We include a complimentary hot and cold Express Start Breakfast for all guests of the hotel. Our recently refreshed 15-story high-rise hotel with amenities include free high speed wired and wireless Internet access, free local calls, fitness center, rear garden terrace and a full business center. We are just ten short blocks from Times Square. Also within walking distance is Penn Station, the Empire State Building, Jacob Javits Convention Center, Fashion Institute of Technology, Theatre District, Macy's, mid-town and 5th Avenue shopping. Rockefeller Center is just one mile away! We are also centrally located to many fine restaurants, entertainment venues and some of the finest shopping the city has to offer. ... more   less 
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Also Known As:
Holiday Inn Express Nyc - Madison Square Garden Hotel New York City
Holiday Inn New York City
New York City Holiday Inn

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