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Hotel Hugo
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Reviews (1,490)
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1,490 results
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87
65
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760
395
183
87
65
Show reviews that mention
All reviewsrooftop barspring streethudson riversoho areaquiet areanew yorkgreenwich villagegreat hotelboutique hotelgreat boutiquewest sidefreedom towerlower manhattanrooms are smallstatue of libertymini barfew blocks
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19 - 24 of 1,490 reviews
Reviewed 2 weeks ago via mobile

Had the pleasure of staying at this hotel over a few days. The staff was very helpful and gracious. Especially the two young gentlemen working the front door Jose and John. Didn’t pose me any problems to tip the very well with their awesome service.

Would definitely visit this hotel again when I am in the city!

Stayed: April 2018, travelled solo
Thank Joe B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 2 weeks ago

Hello Joe B,

It is our goal to ensure that you were comfortable and welcomed and we are so happy that you noticed that. We take pride in our customer service. Thank you so much for all the positive feedback and we hope you have the chance to stay with us again in the future.

Sincerely,
Pablo Migoya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

Hotel Hugo is perfectly situated to discover downtown sites. Our stay was an anniversary celebration, and the staff at Hotel Hugo made sure that our stay was special. From check-in to check-out the staff made sure they knew our names and greeted us with a warm and friendly smile. Hotel Hugo went over and above to make our celebration truly special.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Catherine I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 2 weeks ago

Hello cringal19,

We take pride in our location and glad that you enjoyed your stay with us during your anniversary. Our staff works tirelessly to ensure that each guest is having a great time. Thank you so much for all the positive feedback and we hope you have the chance to stay with us again in the future.  

Sincerely,
Pablo Migoya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

Love hotel hugo. Always a good balance for those who are there for work and social purposes. The staff are lovely and beyond helpful, especially Jose in the lobby, and make everything feel elegant and easy. Thanks HH staff xSamantha

Stayed: April 2018, travelled on business
Thank samanthmg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

I visited here back in August with 3 other friends.

Location was lovely an quiet out of the main busy area. Local restaurants and cobbled streets and close to the Hudson River to walk.
On arrival we had our suitcases pulled in and we checked in quickly, given our room keys and off we went. Rooms are small and compact but we didn't live in the room. The bathroom was clean no issues.

We booked the hotel for the rooftop bar, we only ended up having one drink there because it was so crowded you had to just stand up wherever you could. But it does have a lovely view.

Doorman would call us a taxi and always get the door. Didn't like how they would always ask if you were going to the rooftop bar just got annoying after a bit.

overall definitely 4 and half star - worth visiting if you get a good price!

  • Stayed: August 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Meg C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

The hotel was beautiful, amazing service at check in and in the hotel bar. Received an upgrade to a suite upon check in. Spacious room, great views! Great location to walk to different neighborhoods. Would definitely stay here again!

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Justine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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