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Gramercy Park Hotel
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1,264 - 1,269 of 1,520 reviews
Reviewed 14 February 2012

A friend and I spent a weekend in NYC and had a great experience at The Gramercy Park Hotel. The location is one of the best in the city with great shops, restaurants and bars within walking distance. The decor at the GPH is warm and inviting. The staff is friendly and helpful and breakfast at the Terrace reminds me of the small cafes in the South of France. RCS

  • Stayed: February 2012, travelled with friends
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1  Thank richard s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 February 2012

GPH is a top-tier hotel, with outstanding style, quality and focus on the traveler's experience. I've stayed there on many occasions, and have always been very pleased. Highly recommended!

  • Stayed: February 2012, travelled on business
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Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 February 2012

Our recent stay at Gramercy Park Hotel was a mixed bag.

The highlight is that one of the best restaurants in NYC happens to be there, Maialino another Danny Meyer treasure :-)

The location is also great and so close to a super part of the city and some of the best restaurants. I wish however that the hotel itself lived up to the promise. The service while ok in general is a little lacking with some details not up to snuff.

- Our paper was never delivered in 4 days
- The coffee service in the lobby which is supposed to be ready at 7AM was still nowhere to be found at 7:40, which is a little frustrating when seeking the caffeine fix

Those however are minor annoyances compared to some of the larger issues:

- The rooms, at least the one we had was to put it mildly functionally obsolete. Even though we had a suite the layout was peculiar at best. The bathroom was quite funky with doors that blocked access to the shower, and a sink in the hallway to the bedroom which was almost impossible to use as it totally blocked access. The room also had the tired look and feel of staying at your grandmothers house that had not been touched or updated for 50 years. Not kitschy, just tired.

- One of the biggest issues we had was the smell of smoke from the fireplace that totally permitted the lobby, not in a good way but rather in an overpowering and offensive way. It sort of smelled like there had been a destructive fire that was never totally cleaned up

Overall - Probably not our first choice in the future which is to bad because for us it is in the perfect location.

Of course we will come by every time we are in the city for one of the best restaurant experiences available anywhere!

  • Stayed: February 2012, travelled as a couple
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3  Thank aboutsot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth M, General Manager at Gramercy Park Hotel, responded to this reviewResponded 23 March 2012

Dear FFCW,
Thank you for your review. We agree that Danny Meyer’s Maialino is one of the very best restaurants in New York.
We are very sorry that we missed on some of the details like delivering your newspaper and setting up coffee late. These oversights are very unusual for our establishment, and unacceptable.
We are also sorry to hear that you did not enjoy the layout of our Avenue Suite. This particular room type does feature a unique layout that many guests are very fond of. However, our other room categories feature more traditional floorplans.
We are very sorry that our service fell short of exemplary. We hope you will be so kind as to give us another chance. Thank you for your feedback.
Sincerely,
Elizabeth Mao
General Manager

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Reviewed 3 February 2012

The gramercy is stunning, the lobby and rooms are staggeringly beautiful. The location is pretty cool, the restaurant downstairs has fantastic food, really great. The bar is uber cool, everyone is very beautiful. We had a corporate rate so got a small suite for around $550 per night. But the aircon just would not turn off, and it was so hot. So after 2 days of technicians we finally blew our lids a bit, and they upgraded us to a mega suite. Two enormous rooms, , lounge, views if the park, drinks trolleys, 2 bars, 2 bathrooms, fantastic shower btw...2 tvs, I mean beautiful, I could live there. And I must say some of the best housekeeping ever. Polish or Russian ladies who tidied our stuff! I mean we have a 9 yo daughter, and we are not really messy, but they straightened everything, and cleaned so perfectly, that I wanted to kidnap one and take her home. They would remember you in the hallway and ask if we needed anything. so good!

My one big gripe? The beds are , in my opinion, just horrible. lumpy, thin mattress. The bedding otherwise was lovely, but you need a good mattress and this was one like something from Goodwill . They really need to address this.

Oh and the bellhop guy, super friendly but never there when you needed him.

Room Tip: Pay as much money as you can....size matters in NYC!
  • Stayed: January 2012, travelled with family
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2  Thank peggy8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 January 2012

My husband and I love to stay for a weekend in Manhattan after the holidays and this is by far our favorite hotel. It is artfully decorated and just a beautiful, comfortable fabulous place to stay. Maialino's restaurant has wonderful food and friendly energetic service. The Jade and Rose bars are great happening spots and the rooftop terrace has wonderful views of the city.
Also a great neighborhood and location. The entire staff could not be more pleasant and helpful. Probably one of our top five stays anywhere.

Room Tip: We stayed in a deluxe room with a seating area and it couldn't have been more comfortable facing Lexington Ave. On the 4th floor and quiet as could be.
  • Stayed: January 2012, travelled as a couple
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Thank Joann M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth M, General Manager at Gramercy Park Hotel, responded to this reviewResponded 9 February 2012

Dear Joann M,
Thank you for your incredibly positive review. We are incredibly honored to have hosted one of your “top five stays anywhere!” Of course, we agree that the Gramercy Park Hotel’s stunning décor is some of the best in NYC. Our incredible modern art collection puts some museums to shame!
GPH truly is an urban resort, with so many offerings under one roof. We are glad that you took advantage of our outlets and experienced Gramercy Terrace, Maialino, and Rose Bar. Also I will be sure to share you compliments with our team members. They are the ones who truly make a hotel stay great.
We hope to see you again soon.
Sincerely,
Elizabeth Mao
General Manager

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