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“Grace Under Pressure”

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Gramercy Park Hotel
Ranked #89 of 467 Hotels in New York City
Certificate of Excellence
Washington DC, District of Columbia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Grace Under Pressure”
5 of 5 bubbles Reviewed 17 February 2012

I have always loved this hotel -- in good times and bad, pre-renovation and post. It is the best location in the city for an out of towner with a packed agenda and in its current iteration is cozy, comfortable and very cool. A great place for a winter visit. Fireplaces and rich, dark colors.
The real mark of a great hotel in my book, however, is how well the staff manages when things don't go well. We spent a few days there over the New Year's Weekend and had a few bumps. There was an electronic glitch that made the door locks malfunction briefly and some room service confusion -- actually quite minor in the scheme of things. The hotel staff could not have been kinder or more efficient in cleaning up problems and at check-out they had preemptively comped a number of items on our bill. This was followed by a letter from the General Manager to explain again and apologize for the inconvenience. This is the kind of gesture that inspires loyalty. Things happen in the best of hotels but the response really is what makes the difference and keeps customers coming back. These are prices one would expect in a top tier Manhattan hotel but I think the value is quite high. I absolutely recommend it and can't think of anywhere I would rather stay in NY right now.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joseph H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,402 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (339)
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English first
Newport, Rhode Island
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 14 February 2012

A friend and I spent a weekend in NYC and had a great experience at The Gramercy Park Hotel. The location is one of the best in the city with great shops, restaurants and bars within walking distance. The decor at the GPH is warm and inviting. The staff is friendly and helpful and breakfast at the Terrace reminds me of the small cafes in the South of France. RCS

  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank richard s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmel Valley, California, United States
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 13 February 2012

GPH is a top-tier hotel, with outstanding style, quality and focus on the traveler's experience. I've stayed there on many occasions, and have always been very pleased. Highly recommended!

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 bubbles Reviewed 5 February 2012

Our recent stay at Gramercy Park Hotel was a mixed bag.

The highlight is that one of the best restaurants in NYC happens to be there, Maialino another Danny Meyer treasure :-)

The location is also great and so close to a super part of the city and some of the best restaurants. I wish however that the hotel itself lived up to the promise. The service while ok in general is a little lacking with some details not up to snuff.

- Our paper was never delivered in 4 days
- The coffee service in the lobby which is supposed to be ready at 7AM was still nowhere to be found at 7:40, which is a little frustrating when seeking the caffeine fix

Those however are minor annoyances compared to some of the larger issues:

- The rooms, at least the one we had was to put it mildly functionally obsolete. Even though we had a suite the layout was peculiar at best. The bathroom was quite funky with doors that blocked access to the shower, and a sink in the hallway to the bedroom which was almost impossible to use as it totally blocked access. The room also had the tired look and feel of staying at your grandmothers house that had not been touched or updated for 50 years. Not kitschy, just tired.

- One of the biggest issues we had was the smell of smoke from the fireplace that totally permitted the lobby, not in a good way but rather in an overpowering and offensive way. It sort of smelled like there had been a destructive fire that was never totally cleaned up

Overall - Probably not our first choice in the future which is to bad because for us it is in the perfect location.

Of course we will come by every time we are in the city for one of the best restaurant experiences available anywhere!

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank aboutsot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth M, General Manager at Gramercy Park Hotel, responded to this review, 23 March 2012
Dear FFCW,
Thank you for your review. We agree that Danny Meyer’s Maialino is one of the very best restaurants in New York.
We are very sorry that we missed on some of the details like delivering your newspaper and setting up coffee late. These oversights are very unusual for our establishment, and unacceptable.
We are also sorry to hear that you did not enjoy the layout of our Avenue Suite. This particular room type does feature a unique layout that many guests are very fond of. However, our other room categories feature more traditional floorplans.
We are very sorry that our service fell short of exemplary. We hope you will be so kind as to give us another chance. Thank you for your feedback.
Sincerely,
Elizabeth Mao
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
Level Contributor
27 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed 3 February 2012

The gramercy is stunning, the lobby and rooms are staggeringly beautiful. The location is pretty cool, the restaurant downstairs has fantastic food, really great. The bar is uber cool, everyone is very beautiful. We had a corporate rate so got a small suite for around $550 per night. But the aircon just would not turn off, and it was so hot. So after 2 days of technicians we finally blew our lids a bit, and they upgraded us to a mega suite. Two enormous rooms, , lounge, views if the park, drinks trolleys, 2 bars, 2 bathrooms, fantastic shower btw...2 tvs, I mean beautiful, I could live there. And I must say some of the best housekeeping ever. Polish or Russian ladies who tidied our stuff! I mean we have a 9 yo daughter, and we are not really messy, but they straightened everything, and cleaned so perfectly, that I wanted to kidnap one and take her home. They would remember you in the hallway and ask if we needed anything. so good!

My one big gripe? The beds are , in my opinion, just horrible. lumpy, thin mattress. The bedding otherwise was lovely, but you need a good mattress and this was one like something from Goodwill . They really need to address this.

Oh and the bellhop guy, super friendly but never there when you needed him.

Room Tip: Pay as much money as you can....size matters in NYC!
See more room tips
  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank peggy8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Gramercy Park Hotel

Property: Gramercy Park Hotel
Address: 2 Lexington Avenue, New York City, NY 10010-5487
Phone Number:
Region: United States > New York > New York City > Gramercy Park , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Business Hotel in New York City
#27 Romantic Hotel in New York City
#47 Family Hotel in New York City
#70 Luxury Hotel in New York City
Price range (per night): ₹ 25,812 - ₹ 49,891
Hotel Class:5 star — Gramercy Park Hotel 5*
Number of rooms: 190
Official Description (provided by the hotel):
The Gramercy Park Hotel's Haute Bohemian heritage represents a sensuous vision of artful diversity. Bohemia reinvented for the 21st century with an original combination of styles, with great pieces of furniture and artwork and the extraordinary use of color. It is still the Gramercy Park Hotel in New York City, but honored and renewed in a glorious transformation. ... more   less 
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Also Known As:
Hotel Gramercy Park

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