I am starting a new job on Monday so I thought I would treat myself to a 75 min Blissage at Bliss49.
When I arrived, I got into a robe, headed to the waiting room and began to relax as I sipped my lemon water with about 17 other women crammed in the room (granted it was a Friday afternoon so I am willing to accept that).
My massage therapist called my name and once we reached the massage room she informed me that there was "a problem with a steam pipe in my massage room so it may be extra warm and I may hear the steam going off, but we will be ok" (and there really wasn't an alternative).
Well it wasn't until 5 minutes into my massage that I experienced the "steam leak" Literally a blaring loud burst PPPPSSSSSSSTTTTTTTTTTT for 10 seconds - like the sound of a steam train- IN MY ROOM! In contrast to the near silence and soft music, it made me jump out of my skin!
This continued to happen every 10-15 minutes throughout the massage. All the tension that I wanted to melt away increased 10 fold! How is this acceptable?
When I checked out, I told the girl about my extremely uncomfortable experience. She offered to call a manager. When the manager arrived she simply told me "the steam problem needs to be fixed by the W Hotel" and also mentioned that "had I ordered a shower treatment, I would have heard the steam noise".
This explanation made little sense to me. Because it needs to be fixed by the W, it's the client’s problem? Why are YOU placing clients in there? And the shower treatment explanation, how does that relate? If I ordered a wax, I'd have my hair pulled out, but that is not what I ordered.
Finally the manager agreed to discount the price of the massage; she quietly typed something on the computer and walked away. The checkout girl said "ok now your total is $125"
I am a repeat customer and received no apologies- just $25 off my massage on a locomotive. I left Bliss with even more tension than when I arrived. I do not plan to return.
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