We came here as a large party of eight - ages from 7 up. The place was heaving and there was an hour long wait for table service. The other option is to order at the counter and find your own table which we were lucky enough to do. It’s very overwhelming and the ordering system is baffling but, once you have navigated it and are sat down with your food, you won’t regret being here! You will be greeted (not too politely but I think that’s part of the experience) and given a small ticket per adult. DO NOT LOSE ANY OF THESE!! You go to the counter - they are different sections to order different types of food and drink and you make your way along it. Order your food and, when you have it, give a ticket to the server and they write on it and give it back. Once you have everything you want PUT ALL THOSE TICKETS IN A SAFE PLACE and enjoy the most amazing food. I will never eat what we call ‘pastrami’ in the UK again! When you have finished take ALL the tickets you have (one per adult) and give them to the cashier who you pay with CASH ONLY. You have to return all tickets, used or not. We did but, because there were so many of us, there was some confusion and the doorman did call us back!! You will be charged for unreturned tickets. All in all a great authentic NYC experience - appreciated more by the adults in the party - but definitely not to be missed.