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All reviews the empire state building rooftop bar penn station great location courtyard marriott new york hotel entrance the ground floor street noise corner room perfect stay definitely stay here again car service city view good size bryant park min walk
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12 - 17 of 881 reviews
Reviewed 2 November 2018 via mobile

We stayed for 5 nights on the 16th floor. All the staff were friendly and helpful. Our room was clean and the beds were very comfortable. The hotel is in a great location. The rooftop bar had lovely views of the Empire State building. We look forward to staying here the next time we are in New York.

Date of stay: October 2018
Trip type: Travelled with friends
Thank Kaz2009Ireland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelleGranados, Manager at Courtyard New York Manhattan/Herald Square, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to review your recent stay with us. We are delighted to hear all 5 nights during your stay were exceptional. We have shared your comments with our staff members to ensure we continue delivering the highest level of service. We hope to welcome you back to our property in the near future.

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Reviewed 31 October 2018 via mobile

This was a lovely hotel and within easy walking distance of the Empire State and Times Square. The hotel was clean and the beds were very comfy. It had a roof top bar which had a fantastic view of New York skyline. The best part was the staff very friendly and professional. Special thanks to the porters who stored our luggage twice and looked after us superbly. Would recommend this hotel and would stay again when in New York

Date of stay: October 2018
Trip type: Travelled with family
Thank Ann S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelleGranados, Manager at Courtyard New York Manhattan/Herald Square, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to review your recent stay with us Ann. We are delighted to know that our property was conveniently located to the attractions you wanted to visit. We have shared your comments to our bell staff to ensure we continue providing the best level of customer service. We hope to welcome you back to our property whenever your travels bring you back to the area.

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Reviewed 14 October 2018 via mobile

My husband and I stayed here for 1 night and were very pleased with the central location. Easily walkable to Times Square and the theatre.

The room was adequate and the bed very comfortable.

Have to give a special shoutout to Michael and Jose, the 2 bellman that helped us during our stay. The service provided by these 2 gentleman and with a smile and positive attitude was fantastic. They made us feel like we were at home!

Date of stay: October 2018
Trip type: Travelled with family
1  Thank AV22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelleGranados, Manager at Courtyard New York Manhattan/Herald Square, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to review your recent stay with us. We are delighted to know that our property was centrally located at your convenience. We have shared your comments with our bellman staff to ensure we continue delivering the highest level of service. We hope to welcome you back to "your home away from home" in the near future!

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Reviewed 30 September 2018

This Courtyard is centrally located in mid-town NYC by Herald Square. It’s walking distance to Macy’s, Empire State Building and Times Square. The subway entrance is just a few steps away. The location was perfect for our 9 day/8 night stay in New York City. We had a room on the 15th floor of a 17-story building. The room was a typical Courtyard room with a king-size bed, very small sofa, safe, refrigerator, microwave, and desk. What was missing was enough drawer space to hold our clothes for 9 days. There were only 2 very small drawers in our room. My husband is a Platinum Elite member and we got an “upgraded” room. But the upgrade was not to a suite; instead we got a room in the corner with windows on two sides. So we had great views of the Empire State Building, Macy’s, and Herald Square. But I wouldn’t say that this was really an “upgrade”. The bathroom was really small and it only had one sink. Also, the lighting in the room was terrible with low wattage light bulbs. Michael and Amin, the bellboys, were very friendly and helpful. Finally, there’s a rooftop bar called the Montrose on the 17th floor. It is not affiliated with the Courtyard and has a separate elevator.

Room tip: Room 1511 was a corner room with views of the Empire State Building, Macy's and Herald Square.
Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank CosmosMomLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelleGranados, Manager at Courtyard New York Manhattan/Herald Square, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to review your recent stay with us at the Courtyard Manhattan/Herald Square. We have taken your comments into consideration to improve the minor details you had mentioned. However, we are delighted to hear that you were able to visit all attractions within a walking distance. We have shared your positive comments to our bell staff to ensure we continue delivering the hospitality service that is expected. We hope to welcome you back to the area in the near future.

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Reviewed 28 September 2018 via mobile

The hotel has wonderful staff: friendly and kind. It is located central not even a minute away from broadway. Lots of great stores and restaurants around. For a little time I had I was able to see at least a little bit and felt well hosted. Rooms are very clean

Date of stay: September 2018
Trip type: Travelled on business
Thank johannaz113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelleGranados, Manager at Courtyard New York Manhattan/Herald Square, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to review your recent stay with us Johanna. We are delighted to know your experience was wonderful and our staff made your stay more pleasant. We hope to welcome you back to the area in the near future.

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