Stayed here for business because they had the government rate and close to where I needed to conduct business. First - the plusses: Location was great - just off times square. Room was large with a nice view. It was very quiet on the 20th floor, which I like. The free cocktail hour was awesome - free beer, wine, sandwiches, etc. They got me in very early, at 7:30 a.m. which was nice but only after I pressed (I knew they had rooms, and had to sign up for their club to get in early).
The negatives: the decor was worn. caulking was peeling, shower leaked spontaneously in the middle of the nights, pieces of wall covering (was that paper?) peeling off. I'm sure it all looked nice 15 - 20 years ago. I thought I was staying in the Millenium, their sister hotel where I had reservations, but ended up there. As a result, I had an ice bucket but the ice was down 20 floors and over three addresses if I really wanted it. (same with the gym) Service was ok but not necessarily stellar.
Overall, it worked out ok, but if my wife had stayed with me, who's much pickier than me, it would have been a disaster. And if the kids had come, it would have been worse. The windows at ankle level (on the 20th floor) actually open! (albiet only about 4 or 5", but still a bit scary)
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