but the prince sadly turned into a frog. I erred on the side of generosity but 3.5 stars would have been more accurate.
This hotel has a lot going for it as far as the hardwiring is concerned- to start the location is perfection - around the corner from Fifth Avenue and right across from Central Park. You have the best of New York laid at your feet. The rooms are timelessly elegant and generous in size. The bed among the best I have ever experienced... BUT to quote Gertrude Stein "There is no there there".
The staff and service, the soul of any great hotel, are wildly disparate and range from truly excellent to borderline disgruntled. Several times there was no one at the door including when I first arrived with luggage in the middle of the afternoon and after arriving back after the theatre late at night. Check in was somewhat perfunctory and it was the first time I was not upgraded as an Amex Plat card holder which is fair enough if they have no rooms available however upon check-in the guaranteed late checkout of 4pm was confirmed by the clerk at her initiative which I did appreciate. On my final day, at a little after the regular check out time I received a call thanking me for the stay and well, in short asking me to leave! Taken aback but thinking this was a misunderstanding, I assured the clerk that the guaranteed check out at 4pm was confirmed by one of his colleagues but instead of apologizing he just asked me when I would leave and said that my keycard (which is used for both the room and elevator and was faulty the entire time of my 3 night stay) would no long work and if I intended on staying I would have to come to the front desk. I was so disgusted I packed up and left with a very bitter taste in my mouth and astonished at the rudest treatment I have ever experienced at any hotel. I am the type of person who always checks out 5 minutes before the time and If they were pressured for rooms they could have handled this a lot better. To add insult to injury the bill contained several mischarges in the favor of the hotel including all three breakfasts (which were included in my rate) charged as lunch. It was quickly remedied but still this shouldn't happen at a hotel of this caliber.
While I rather like this hotel doesn’t have a large impersonal lobby it is missing a great bar like Bemelmans at the Carlyle or the King Cole Bar at the St. Regis.
Most importantly and sadly, however, I found the Ritz-Carlton Central Park lacking in any sort of graciousness or charm.
- Official Description (provided by the hotel):
- While constantly on the cutting edge, it is timeless tradition that makes New York City a favorite destination for so many. And whether it is taking afternoon tea in Star Lounge, or joining the noontime ritual of feeding the Central Park carriage horses across the street, guests of The Ritz-Carlton New York, Central Park will find tradition stands elegantly proud on Central Park South. ... more less
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- Also Known As:
- Ritz Carlton New York City
- Ritz New York City
- New York City Ritz Carlton
- Ritz Carlton Central Park
- Ritz Carlton Manhattan