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All reviews national restaurant new york one bedroom suite small kitchenette lexington avenue the sofa bed midtown location central park rockefeller center wonderful hotel street noise coffee maker around the corner by nyc standards subway station times square doorman
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826 - 831 of 3,544 reviews
Reviewed 13 September 2017

Pros: location is convenient and well-placed (next to the former Waldorf-Astoria hotel; walkable to Central Park, off of Park and Madison avenues), doormen are polite and helpful, desk staff polite and friendly, elevators efficient and frequent (and historically styled), unique history and interesting family ties re: the hotel's legacy, other guests generally quiet, pet-friendly, kitchenette in room means making/having your own snacks is easy (which was a big plus), efficient air conditioning, pillow program good in theory.

Cons: housekeeping not great (the coffee filter had not been cleaned in our room since the prior guest), exterior/street-facing rooms not sound-proofed, hotel bar closed by 10:30pm, poor dinner recommendation from Concierge (more so the restaurant staff's fault), lack of sufficient umbrellas when it rained, room had not been thoroughly cleaned since prior guest had stayed, carpet had singe-marks, HVAC very loud, pillow program didn't work well in practice (we had three pillows at the start of our stay, inexplicably lost one, asked for more in an even number, got three more - likely housekeeping issue), toiletries attached to shower wall, shower wall leached brownish residue when first used.

Room tip: Request a renovated room that isn't street-facing if you want a sound sleep (otherwise sirens will keep you awake).
Date of stay: September 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank AmzVancouver
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InteractiveMarketing, Public Relations Manager at The Benjamin Royal Sonesta New York, responded to this reviewResponded 18 September 2017

Thank you for reviewing your stay at The Benjamin. We regret to learn that your experience failed to meet your expectations and our high standards. We sincerely do apologize are looking into your reservation to contact you directly.
Jonathan S

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Reviewed 13 September 2017

From start to finish, I've been impressed with this Hotel! The hospitality upon booking, to checking in was incredible. Working with their "Concierges" made life easy to navigate and when problems arose, not anything due to their doing, they managed refunds and even sent up complimentary gifts for our inconvenience. Would definitely recommend them to my friends! Pricing was less but the quality was not!

Room tip: We chose a lower level room with a view and it was great! It allowed us to check in at 9:30 a.m. What a blessing that was!
Date of stay: September 2017
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank 469loric
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InteractiveMarketing, Public Relations Manager at The Benjamin Royal Sonesta New York, responded to this reviewResponded 18 September 2017

Dear Lori,
Thank you so much for the 5-star review. We are glad to hear that the concierge was able to assist you.
Jonathan S

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2017

We stayed at the Benjamin for 12 nights with our 3 year old and could not have been happier.
Had a 1 bedroom suite which had plenty of room, comfortable beds, little kitchen with full size fridge which was handy for food and drinks.
Location was perfect within walking distance to most popular spots even with our little one.
From the moment we arrived the staff were nothing short of fantastic always happy to help or answer any questions that we had.
A big thank you to Gina who could not have been more accomodating throughout our entire trip, hard to come across service like that in hotels these days.
Overall great stay would have no hesitation staying again when we are back in NYC.

Date of stay: July 2017
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Cdicocco
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InteractiveMarketing, Public Relations Manager at The Benjamin Royal Sonesta New York, responded to this reviewResponded 18 September 2017

Thank you for staying at The Benjamin. We are glad to hear that you enjoyed your long stay with us and the suite amenities. We always love to hear from a satisfied guest, especially when exceptional service is involved. If there is anything we can do prior to your next stay, please contact us directly. We look forward to seeing you again soon.
Jonathan S

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2017

This was my third straight year doing a mini 'stay'cation here with my family and, very unfortunately, most likely will be my last.

First, the location is excellent. A short walk to many of the familiar midtown sights, like Rockefeller Center, Grand Central, St. Patrick's, Bryant Park, NYPL, even Times Square (without having to stay in or near there). Also not a far walk from Central Park or shopping on Madison Ave., etc. Moreover, there's a #6 train literally across the street and the more residential part of the City on the East Side in Turtle Bay over on 3rd, 2nd and 1st Aves is close by so some lower price points on the meals. I highly suggest HideChan Ramen nearby.

However, the Hotel itself has devolved into a nickel and dime situation which is no longer palatable. First off, they have a number of specials which they advertise on their website, which is great, one of which I got. The special provided a bottle of prosecco, purportedly 25% off the room and so-called "late" checkout of 2 PM. Moreover, when you book directly, on the booking screen they ask if you want additional services. One of these is "early" check in at 12 PM and another is "High Floor". I purchased (or at least thought I did) both of these options.

Upon arrival shortly after 12 PM, expecting a room, and having self parked in a nearby lot for $72 a day) and not having been notified otherwise, despite having received three different generic email solicitations from this very Hotel that very morning, I was firmly advised by the stern front desk person that no rooms were available. Having schlepped into the City three hours ahead of the time I otherwise would have to check in, this was extremely aggravating news. Instead of "Sorry Sir", etc., I was received by an "oh well that's life" attitude, telling me that early check in was not guaranteed and that I should check my bags with the hotel and walk around the City for three hours. Had I wanted to do that, i would not have booked their extra fee "Early Check-In" tease. Moreover, nor did I receive an email from the hotel telling me when/if my room would be ready as you would expect to have received from any any other better run hotel.

I complained to the manager on shift, who admittedly was very nice and calmed me down and then advised me (after about 15 minutes of me complaining) that a room had in fact just become available on the Third Floor. Remembering that I had also booked the "High Floor" option at time of booking I asked her what room was I supposed to receive, that would necessitate a wait. She advised a room on the Seventh Floor. This is about a 26 Floor hotel so to me, the 7th Floor does not seem like a "High Floor" room. Note that the booking said "High Floor" not "High-er Floor".

So, two things, the "special" rooms, clearly are lower floor and the "High Floor" booking is misleading. Also, booking "Early Check-In" is fairly worthless, since you have no guarantee of getting it and they will not tell you that until you get there.

Lastly, on check out day, lo and behold a "Late Checkout Fee" of $75 appeared on my bill. Recall that I already had "Late Checkout" at 2 PM as part my my "special". When I called to discuss this charge, they advised, "oh, that's for checkout at 3 PM", which I had never discussed or requested with/from them. At this point, in complete disgust, I sucked it up, stayed until 2:55 and left, never to return.

Overall, ended up paying appr. $500 a night for a King Suite on the 3rd Floor, with all the fees, taxes and including their new $30 a day "Resort fee". In years past, it was $15.99 for wifi for 4 devices, now it's a $30 "resort fee" which is alarming, sinc ealthough they do have a small gym and small office area, nobody really uses it.

This Hotel used to be a great find, now it's not so much. On the plus side, the door personnel are excellent and the manager I spoke with was very calming (after the original front desk person was overtly rude and imho should choose another profession) . Also, the bedding is wonderful. Also, they sent me a bottle of wine (which i didn't drink) and did get me a room when I complained (albeit on the 3rd floor which carries very heavy traffic noise due to the single pane windows (some of which simply do not lock); and the room did not have half and half or stirrers for the coffee. The rooms have a nice kitchenette, and the National restaurant downstairs is pretty good.

All in, this used to be a find, now it's just another hotel, imho. Have to be honest. I suppose I'll be written off as just some angry picky customer, but Hotels are a service industry and when service is not good, it's incumbent upon us as Customers to point this out. Not trying to be mean here.

Room tip: Lower floor rooms facing Street are very loud. Get either Higher Floow rooms or interior (back alley) facing rooms.
Date of stay: September 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
4  Thank ROCKintheUSA2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InteractiveMarketing, Public Relations Manager at The Benjamin Royal Sonesta New York, responded to this reviewResponded 18 September 2017

We regret to learn that your experience failed to meet your expectations and our high standards. We sincerely do apologize are we are looking into your reservation to contact you directly. Your loyalty and trust is extremely important to us.
Jonathan S

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2017

To start off with I must say I stayed in the hotel for 9 days, so I have quite a complete impression of the hotel.
Our initial room had several severe issues. When we checked in and went to our room the safe was broken, there were stains on the bed-sheets and furniture, the toilet was broken and the shower drain was clogged and the shower head did not properly function. It took roughly 45 minutes for someone to come fix the safe, thereafter I went to the reception to finally complain.
They showed me a suite which was in similar condition and finally we were given a new room that was clean and functional. The shower head in the room had a gaping hole in the wall behind it were it would sway in and out of the room, but at least it worked. We did not complain further as this new room was much better then where we were staying initially.
I must admit I was shocked at the poor condition of the hotel and the response times of the technical team. The reception team was very friendly and tried to accommodate our needs, which I appreciate. I noticed that I was not the only one who had issues as over the entire stay I saw many people go to complain at the reception regarding the condition of their rooms. Given the price of the hotel, and the somewhat hidden extra ‘resort charge’ which baffled me as the gym and spa area was very small, and poorely equipped, I would never stay here again and highly recommend other hotels in the area, which are in much better condition and of equal or less price.

Room tip: From what I've seen, I can not say there are good rooms.
Date of stay: August 2017
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
4  Thank kingcs9
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InteractiveMarketing, Public Relations Manager at The Benjamin Royal Sonesta New York, responded to this reviewResponded 18 September 2017

Thank you for staying at the Benjamin. We regret to learn that your room at check-in wasn’t up to our high standards. We are glad to hear that you were able to stay in different room and we sincerely apologize for the inconvenience. It sounds as though you experienced very uncharacteristic lapses in quality, and we are committed to addressing these issues directly and doing whatever it takes to make things right. Your loyalty and trust is extremely important to us.
Jonathan S

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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