Stayed for 5 nights with my 20 yr old daughter in August. Pushed the boat out and booked a Gold King. Lovely large room, great shower. Wifi was fast. Bed was fabulously comfy, lovely view out windows.We were on floor 9 and there was no noise at all, so we slept really well.
Would back up other concerns re storage. To have one drawer available for 2 people is daft. Had to live out of suitcase all week which makes the room so messy. Plenty of room for a chest of drwers in my opinion.
Didnt use the pool as much as we thought, had forgotten how long you are out and about in NY, maybe if the pool area was open later it may have helped.
Didnt use the bars or restaurant as wasnt sure if my daughter would have been allowed access.
Other reviews have mentioned the staff, as I said we were there for 5 nights, check in was quick and smooth, but formal and not overly friendly, brought to room by lovely guy who showed us all facilities in room, he was great. From then on not one member of staff initiated any interaction with us. We walked in and out of hotel every day, no member of staff talked to us very few staff even smiled at us. Asked for a map at the concierge desk, they didnt even look at us when they handed it to us, let alone ask if we were ok or if we needed any help with directions etc. On our last day, we had checked out but popping for lunch, a member of staff asked if we were going anywhere nice and reccomended a restaurnt. This was the only time anyone spoke to us. Although phone contacts to request ice or an extra pillow were dealt with efficiently.
Definetely do not expect to be fawned over but courteous service would have been nice. I expect its because we didnt fit their idea of trendy guests or maybe we didnt spend enough money in the bar, restaurants etc.
Not sure, but from other reviews I had expected a certain level of customer service which we more than paid for but I dont think Dream lived up to that. Its a shame really.
- Official Description (provided by the hotel):
- Carrying on an exciting and imaginative new concept in inventive, full-service luxury travel brought by its predecessors Dream Midtown and Dream South Beach, Dream Downtown is the latest jewel in the impressive Vikram Chatwal Hotel portfolio. Situated between the hip, cool Meatpacking District and chic, charming Chelsea, Dream Downtown's loft-style accommodations and innovative atmosphere breathe new life into the New York hotel scene. Our Downtown Manhattan hotel offers the best location for travelers aching for the interesting in New York City travel. Dream Downtown is within walking distance to The Highline, superior shopping, numerous Chelsea art galleries, Milk Studio, Union Square, and the famous neighborhoods of SoHo, Chelsea, and the West Village. ... more less
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- Also Known As:
- Dream Downtown Hotel New York City