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“Great Hotel”
Review of Sofitel New York

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Sofitel New York
Ranked #65 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
Belfast
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Great Hotel”
Reviewed 19 April 2012

We stayed for a week over Easter, the hotel was clean and tidy and the staff were very friendly and helpful. We didn't dine in the hotel as there are so many delis and diners around the area and they seemed too good to avoid.
The hotel is in a great location just off 5th Avenue and a very short walk to Times Square and Broadway.
If we ever go back to NYC we'll be sure to stay here again.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Geoff P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
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Barrington, New Jersey
Level Contributor
106 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 19 April 2012

We booked and stayed at the Sofitel NY for the week end of my husband's birthday. I had asked for some cup cakes to be in the room as it was his birthday and they made us their special week end guests with upgrade to a 2 room suite and a tray of cup cakes and bottled water (sparkling and still) waiting for us. Could not have been happier with the service and the room. Loved the location for walking around. We will be back.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank respbill1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Honolulu, Hawaii
Level Contributor
55 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 19 April 2012

We were thoroughly surprised by this hotel experience. We stayed for five nights. The public spaces and the room (we had a one-bedroom suite) were in excellent condition - clean and comfortable.. The bathroom had excellent lighting. The staff was very accommodating, friendly, courteous and helpful. The location is very convenient and accessible. We couldn't have been happier at being at the Sofitel.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CR88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
59 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 18 April 2012

This was the third Sofitel Hotel I had stayed in around the world, so I was looking forward to it. I was put off initially by my check in. I was served by a lady called Nancy. Firstly she demanded a $400 deposit for the room from my debit card. (Beware this is common when you check into a hotel in the USA). My room was already fully paid for, this was just I case I used anything from the mini bar.. She said it could take up to ten days for the money to be returned to my card. I argued about this and she allowed me to pay $200 in cash instead. Then the address she had for me was incorrect. I asked her to change this. She kept insisting maybe I had lived there. I told her she had one digit wrong in my postcode. She wasn't too happy as this meant reprinting all the paperwork but I insisted so she did it. After all I had booked through the AA Club website for which I have a membership so I couldn't understand how the address could be wrong. Eventually it was all sorted but I did tell Nancy I wasn't impressed with her check in.
On a positive note, the room was lovely, very comfortable and spacious. I found the pillows to be too soft and I had to have three to get any comfort. The mattress was excellent. The bathroom toiletries were L'Occitane. The room service was excellent as they brought up ice to my room.
The location of the hotel was ideal for exploring NYC. It was one block from Times Square and Broadway. It was located between 5th and 6 th Avenue. Macy's was a ten block walk really this isn't far at all. Bryant Park was just around the corner and there was a train station there too.
The concierge were very helpful in their advice. They helped me to book a bus tour of the city.
Overall I enjoyed my stay in this beautiful hotel and the location.. My only disappointment was the check in as first impressions are important to me.

  • Stayed April 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SEPIKMERI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sofitel New York

Property: Sofitel New York
Address: 45 West 44th Street, New York City, NY 10036-6613
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#40 Romantic Hotel in New York City
#44 Family Hotel in New York City
#47 Green Hotel in New York City
#55 Luxury Hotel in New York City
#59 Business Hotel in New York City
Price range (per night): ₹ 17,761 - ₹ 40,819
Hotel Class:4 star — Sofitel New York 4*
Number of rooms: 398
Official Description (provided by the hotel):
The ultimate in comfort and convenience, this thirty-story building in midtown Manhattan-a contemporary statement in limestone and glass-is just a stone's throw from Fifth Avenue. The modern-day traveler will enjoy the amenities on offer at this fine establishment, set within easy reach of Manhattan's most celebrated attractions. These include Times Square, Broadway theaters, world-famous restaurants, famous boutiques, art museums and corporate headquarters. Good access to transportation links. ... more   less 
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Also Known As:
Sofitel New York Hotel New York City
Sofitel New York City
New York City Sofitel

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